Bookie complaint

[Ravenstone83]

Hi guys I bet you you have lots of experience between you guys..so need some advice please...recently I have been using optibet and my betting was getting out of hand so I contacted live chat and asked for account to be closed permanently.to which I was replied it is closed...i tried to access it 2 days later and contacted live chat to reopen account and was able to without question.and lost 2 grand....

do you you think I will able To get deposits back cause they did not close it permanently

 

[BMR Admin]

Hi and thank you for contacting us at BMR.

Self exclusion is a tricky subject. Whereas you asked to be excluded you did return and wager days later. They will not refund your losses (most likely) because what would prevent you from repeating this pattern in the future? You should contact them again and make you self exclusion situation case very clear. Let us know what happens here.
BMR

 

[Ravenstone83]

No you miss read I did not ask for self exclusion because I know I could use it after a certain time...I requested my account to Ben closed permanently to which they replied They is closed...they have also replied that after I asked for it to be closed I was able To reopen it again...so looks like they accept some liability for it so waiting but what do you guys think

 

[BMR_Brad]

If you didn't ask to be self excluded the self-exclusion guidelines do not apply IMHO.

 

[Ravenstone83]

So is that good or bad for me

 

[BMR_Brad]

Bad.

 

[Ravenstone83]

Ok but the made mistake by not closing account as I asked and as they said they did..to which I was still able to reopen it again..

 

[BMR_Brad]

What law would you expect a refund under in those conditions?

If self exclusion rules do not apply I see no hope for your claim.

 

[Trevrizent]

I don't think Optibet's behaviour does them any credit, but I agree that your chances of getting your money back are extremely slim. If you didn't go through their formal self-exclusion procedure, then that probably gives them enough leeway to wriggle out of this. It might have been a different story if you had asked to be self-excluded permanently rather than just to have your account closed permanently. I don't have an Optibet account, but a cursory look at their responsible gambling procedures suggests that they also have an online option to close your account permanently and, with the benefit of hindsight, that's what you should have done. Sorry I can't be more hopeful or helpful.

 

[Ravenstone83]

I understand but for the responsible gambling terms if I request my account permanantly closed.and they tell me it is then I expect it to be closed and not to be reopened again

 

[Ravenstone83]

Quick update and I can happily say they accepted liability and that it was there mistake which caused further loses and agreed to return all deposits..they we very professional and efficient and in no way did they try to wriggle out...happy days.

lesson learnt and no more gambling

 

[BMR Admin]

Raven good to hear. Hope to see you on the forum more. We are here to assist!

 

[BMR_Brad]

Quick update and I can happily say they accepted liability and that it was there mistake which caused further loses and agreed to return all deposits..they we very professional and efficient and in no way did they try to wriggle out...happy days.

lesson learnt and no more gambling

Wow. I am surprised but pleased to hear you got paid.

Congrats.

 

[Ravenstone83]

Yes.i am
happy and definitely lesson learned in the pitfalls in gambling..I can hopefully say I will not gamble anymore and I can honestly say they were brilliant.i was very lucky with the fact that when I asked to close the account I asked for it done permanently..this is what saved me...that they did not do it and aloud me to reopen it.they agreed straight away it was there mistake...and it is actually quite a decent bookies with very fast payout and lots of point when rolling over the cash with blackjack.but enough gambling for me now..is over and I will not do it again..cause I started to see red chasing the loss and ended up losing 3000 1200 being profit...really is an eye opener how dangerous gambling can be