betway not settled match nearly 3 months

rudolf

New member
Joined
Dec 8, 2015
Messages
1
I have registered by betway and sent them needed documents for verify my identity. Done, they verified my account.
I made 7500€ deposit into my account on 18th September 2015 and place bets (5200€) on there.
Game finished and they dont settle my bet and they dont pay my money.

username by betway : rudolfboy

Bet receipt : 4TKV-DTTY-HSMQ-K84H
Bet receipt : T9HM-HNVM-CTB4-DD5R

Many times i wrote to support betway, but they always replied the same nearly 3 months :
"the match between Goztepe AS Under 21 vs Denizlispor Under 21 is under investigation by the ESSA
Once the ESSA have completed their investigation into the event, and a official confirmation and result is reached, we will settle the bet accordingly"

I sent this email here : disputes@bookmakersreview.com on friday 4th december, but no reply received.
That is why i write this problem here.

Could you please help me to solve this problem please.
I wish minimal betway returns my bets (5200€), better settled bets as winnings and pay 11045€...THANKS !

regards
Rudolf
 

BMR Forum

Administrator
Staff member
Joined
Nov 15, 2012
Messages
289
Regrettably, as stated in our email reply, in this particular case the only available option is to await resolution by ESSA (https://www.essa.org.au/), as the bookmaker has now referred the decision to a higher authority.
 
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