This company was dishonest with me. They stole my money

quincunx

Member
Their reputation is not good,but still this is too early to be posting a complaint.Give them a fair chance.
 

1xBetsupport

New member
Dear ArnN,
It is rather strange to hear this statement, which is completely false. We are very confused about this

We've investigated your case regarding account № 216083249:

1) The Security Service informed us that you made a withdrawal on 04.09.2020 at 05:09 PM (Brasilia Time) and the second deposit is made on 04.09.2020 at 05:35 PM (Brasilia Time)

The Rules of the "Lucky Friday" bonus state:
- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account

Therefore, you didn't stick all the Rules correctly in order to get the "Lucky Friday" bonus

2) We've checked your correspondence with the Support Service. As we can see, you contacted them at the time when the withdrawal of funds was already made. They informed you that it is impossible to receive a bonus when withdrawal is made, since this fact contradicts the Rules of the "Lucky Friday" bonus

You didn't follow all the Rules of the "Lucky Friday" bonus correctly, that's why you didn't get this bonus

You have made a withdrawal, therefore you are automatically excluded from receiving this bonus

Please, read and follow all the Rules correctly in order to get the "Lucky Friday" bonus:
https://br.1xbet.com/br/bonus/rules/black_friday/

You can contact us in any time, we will be glad to assist you with any issues
 

BMR_Brad

Moderator
Staff member
Dear ArnN,
It is rather strange to hear this statement, which is completely false. We are very confused about this

We've investigated your case regarding account № 216083249:

1) The Security Service informed us that you made a withdrawal on 04.09.2020 at 05:09 PM (Brasilia Time) and the second deposit is made on 04.09.2020 at 05:35 PM (Brasilia Time)

The Rules of the "Lucky Friday" bonus state:
- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account

Therefore, you didn't stick all the Rules correctly in order to get the "Lucky Friday" bonus

2) We've checked your correspondence with the Support Service. As we can see, you contacted them at the time when the withdrawal of funds was already made. They informed you that it is impossible to receive a bonus when withdrawal is made, since this fact contradicts the Rules of the "Lucky Friday" bonus

You didn't follow all the Rules of the "Lucky Friday" bonus correctly, that's why you didn't get this bonus

You have made a withdrawal, therefore you are automatically excluded from receiving this bonus

Please, read and follow all the Rules correctly in order to get the "Lucky Friday" bonus:
https://br.1xbet.com/br/bonus/rules/black_friday/

You can contact us in any time, we will be glad to assist you with any issues

Thank you for helping AmN
cheers.gif
 

1xBetsupport

New member
Dear Terryco,

If you have any questions regarding 1xBet, please contact us. We will be glad to answer and help you in solving them

We are always open for discussion and ready to do our best to help our players
 
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