stan james mickey mouse scam book

ratkodana

New member
02:28:06 PM [Nick H] Hello, Welcome to Stan James Live Support, how may I help you?
02:28:49 PM [nesaso] hello
02:29:38 PM [nesaso] i received free bet in eur instead in gbp converted to eur
02:29:48 PM [nesaso] 25gbp shoold be 32 eur
02:29:53 PM [nesaso] i got 25eur
02:31:25 PM [Nick H] One moment please.
02:37:02 PM [Nick H] Sorry this promotion is UK and Ireland only you do not qualify.
02:37:34 PM [Nick H] I have removed the free bet, sorry for the confusion.
02:37:54 PM [nesaso] i was told on live chat i can take part in promotion?
02:38:18 PM [nesaso] also rules say nothing about uk or ireland
02:39:20 PM [Nick H] Sorry you were given the wrong information.
02:39:35 PM [Nick H]
All amounts stated in the terms and conditions are in GBP, any free bets in €, $ or any other currency will be based upon the currency equivalent of the GBP value.
This offer is only available to residents of the UK and Ireland.

02:39:42 PM [nesaso] well than give me back my money i los beting on racing
02:39:49 PM [Nick H] The operator assumed you were in the UK.
02:39:50 PM [nesaso] for your bad information
02:40:31 PM [nesaso] can you give me link for this rules?
02:40:44 PM [Nick H] http://betting.stanjames.com/Promotions/horse-racing/second-chance
02:41:08 PM [nesaso] that rule was updated
02:41:16 PM [nesaso] it was not there 2 days ago
02:41:24 PM [nesaso] i am not blind
02:41:50 PM [nesaso] you put it today
02:42:27 PM [Nick H] It has always been the Uk only.
02:42:46 PM [nesaso] ok whatever i will write forum complaint
02:43:27 PM [Nick H] Following a review of your account by our trading department the decision has been made to close it. This has been made at the highest level and will not be reversed. We have sent you an email informing you of the decision. Any open bets will be honoured and any funds returned to your usual depositing method. Apologies for any disappointment caused.
02:44:18 PM [nesaso] yes this case will go to all forums on the internet
02:44:46 PM [nesaso] and gibraltar comission
02:45:25 PM [Nick H] Okay.
02:46:22 PM [nesaso] mickey mouse sportbook lol
02:47:55 PM [Nick H] Thank you.


WHAT A SCAM BOOK!!!!
 

Trevrizent

New member
They aren't a scam, but they are pretty poor nowadays (close accounts far too quickly, enforce ridiculous restrictions on deposits by e-wallet and have promotions and offers which have more strings attached than your average harp). They used to be one of the better online bookmakers, but those days are long gone and, quite frankly, I'm not sure that they deserve still to be on the BMR Green List.
 

yourmum

New member
If this was channel 4 racing refund offer then it has always been UK + Irish customers only I'm afraid.

Also in the future its best to read the terms and conditions yourself as live chat will not always know the answer to your questions. Most live chat agents are subcontracted and not official employees, however they do have access to certain account information and direct contact with traders / management who are genuine employees.

I'm guessing from your prior complaints on here that you're a bonus hunter - you should be aware that bookies will close and limit accounts when bonus hunting is suspected. If you don't receive a bonus its generally best not to complain, especially in the way you did. Had you not kicked off and accepted their decision, your account may still be in operation.

As Trevrizent said, it's not a scam book they are just aimed at severely casual punters - they limit and close accounts very quickly
 

ratkodana

New member
yourmum said:
<p>If this was channel 4 racing refund offer then it has always been UK + Irish customers only I'm afraid.</p>
<p>Also in the future its best to read the terms and conditions yourself as live chat will not always know the answer to your questions. Most live chat agents are subcontracted and not official employees, however they do have access to certain account information and direct contact with traders / management who are genuine employees.</p>
<p>I'm guessing from your prior complaints on here that you're a bonus hunter - you should be aware that bookies will close and limit accounts when bonus hunting is suspected. If you don't receive a bonus its generally best not to complain, especially in the way you did. Had you not kicked off and accepted their decision, your account may still be in operation. </p>
<p>As Trevrizent said, it's not a scam book they are just aimed at severely casual punters - they limit and close accounts very quickly</p>
i am afraid you dont know what you talking about ,i have original rules from 11 january if you wand screenshoot with no uk and irish rule,maybe they are not pure scam but very close to it by the way they threat customers,and realy i dont need their mickey mouse account with 5eur max bet lol its just meather of time when these clerks will limit you
 

yourmum

New member
I apologise - you were correct. They should have honoured the bet really unless they had it hidden in their general terms and conditions. I've not used them for a while but have definitely seen it say UK + Ireland only, maybe it was in their promotional emails or on the banner on the mobile site.
 

ratkodana

New member
they changed rules on 17.01 whwn i asked for free bet and they figure i am not from uk and they offer free bet,also their regulator gambling comission was useless replied to me saying i altered screenshoot,lol what you can see i did not touch t^c
 

yourmum

New member
Yeah, it's pretty shit. Don't see why they don't offer these promos to people outside of the UK. Promos are there to entice customers into betting so just making them exclusive to UK + Irish seems strange
 
Top