Please help me with Betmotion wager dispute


New member
Jun 9, 2015
So, here is my short story about this issue.
I decided to open an account on 13th May, made deposit of 200 EUR and got 200 EUR bonus. When I registered account rollover requirements for bonus was 5 times (deposit +bonus) 200+200*5=2000 EUR on odds of 1.50 or higher. So, I completed all rollover requirements and made withdrawal on 19th May. Betmotion confirmed all my documents and said that I can ask for a withdraw at any moment. Ok, I was waiting 5 days and then asked about my withdrawal. And than I got this email: " Please, ignore the previous email. We would like to inform that your withdrawal was canceled because you didn't complete the rollover, you did 750 of 4000 to complete it."
I was shocked, Betmotion changed rules about on 25th May after I was complete my wagering and waiting my withdrawal. They want me to continue rollover my deposit + bonus 10 times on odds 1.8. Why should I have to continue rollover if I met all conditions before they changed rules in the T&C.
Do they have a right to make me continue rollover if I was waiting my withdrawal in the time when they changed the rules?
Please help me with any suggestions and how to resolve this issue.
Thank you!