Betcity blocked my account

mare1233

mare1233

Joined
Jul 22, 2019
Messages
7
Few days ago i put 100e on betcity my first bet was Montenegro u18-Bosnia u18 over 149.5 . After match finish betcity blocked my account and they send me this Email:

Dear Sir/Madam

For identification of blocked account №11672645 you should send the folowing documents on e-mail:

1) photo, where you you are holding your passport opened (passport data must be of a good quality) near your face;
2) photo of your opened passport with another document (of your choice), for example: driving licence, international passport etc.

After i finish all of this they ask me for more and more documents and pictures i send them all they ask i send even passport fully scaned (every single page) they ask for it. And when i send them every single document they ask for they say i need to wait for my verification. Finnaly 2days ago i got message : Your account is verified wait for a scan. I think its finnaly over but still i cant log in into my account every time i try it says your account is blocked. What should i do , did you ever have similar expiriece with this bookie?
 

BMR Admin

BMR Admin

Joined
Jan 29, 2018
Messages
170
Hi, please fill out this complaint form and we will look into this for you.
cheers.gif
 

mare1233

mare1233

Joined
Jul 22, 2019
Messages
7
Guess whats happend, they unblock my account but i cant put any single bet anymore and cant withdraw my money and now they are not answering on my emails. I hope other people would learn something in this case .... DONT PUT A SINGLE DOLLAR ON RUSSIAN BOOKIES nither 1xbet or betcity or anyother this guys will try anything to avoid paying you if you win something.. if its not sad this would be fun.
 

BMR_Brad

BMR_Brad

Joined
Jun 4, 2016
Messages
1,365
Guess whats happend, they unblock my account but i cant put any single bet anymore and cant withdraw my money and now they are not answering on my emails. I hope other people would learn something in this case .... DONT PUT A SINGLE DOLLAR ON RUSSIAN BOOKIES nither 1xbet or betcity or anyother this guys will try anything to avoid paying you if you win something.. if its not sad this would be fun.

We are trying to get more information about what is happening for you.

I think they plan to refund your deposit but will try to confirm for you.
 

mare1233

mare1233

Joined
Jul 22, 2019
Messages
7
We are trying to get more information about what is happening for you.

I think they plan to refund your deposit but will try to confirm for you.

Now they have new story... They say their credit card payment system in EUR not working and they ask me to deposit more money so i can withdraw on the other way. I am sure i will not put more money on dead account when i cant put any bet there. If you can ask they to give you time frame when they will fix thier payment system because they are not giving anything to me they cancel any withdrawal i try.
 

letes95

letes95

Joined
Mar 3, 2020
Messages
1
hello, the same thing happened here and I've already sent them everything but now they are telling me that the images I'm sending to them are not in jpg, which is a lie...
Could you guys help me to get through this situation? Thanks in advance btw
 

edwj669

edwj669

Joined
Sep 16, 2022
Messages
1
Few days ago i put 100e on betcity my first bet was Montenegro u18-Bosnia u18 over 149.5 . After match finish betcity blocked my account and they send me this Email:

Dear Sir/Madam

For identification of blocked account №11672645 you should send the folowing documents on e-mail:

1) photo, where you you are holding your passport opened (passport data must be of a good quality) near your face;
2) photo of your opened passport with another document (of your choice), for example: driving licence, international passport etc.

After i finish all of this they ask me for more and more documents and pictures i send them all they ask i send even passport fully scaned (every single page) they ask for it. And when i send them every single document they ask for they say i need to wait for my verification. Finnaly 2days ago i got message : Your account is verified wait for a scan. I think its finnaly over but still i cant log in into my account every time i try it says your account is blocked. What should i do , did you ever have similar expiriece with this bookie?
Hello I have the same issue, I Have the same issue I need help
 
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