The company agreed to pay all costs to the customers whom had their credit cards wrongly charged due to a technical error of the payment processor.
The customers that have requested a withdrawal to recover their funds ended up paying the fees.
Click2Pay initially claimed that the fees were charged by the customers\’ banks and later admitted: “Unfortunately I have to inform you that this GBP 15 commission charge is deducted from every cheque requested by British customers. We are very sorry that you had to pay the GBP 2+ 15 fee, but CLICK2PAY will not back post the GBP 15.”
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