[RESOLVED] Terrible BookMaker.eu customer service experience

Enikk

Genie’s Bitch
Joined
Oct 31, 2021
Messages
6,837
Anyone here at BMR have close ties to big wigs at BookMaker.eu? Such a great book. Pays immediately but have read others having bad experiences with their customer service and just happened to me as well.
Have been with them since 5D shut out USA. Have had 10s of thousands in transactions back and forth in that short time frame. Have only gone into chat a few times to have them grade a play or ask they are offering any new bonuses during holidays. Today went in about an issue that others have complained about since their maintenance upgrade last Summer/fall and same issue just happened to me with a bet saying it wasn't accepted only to log off and back on to see it was accepted twice. Luckily, it was only a tiny risk 144.48 play(make account even $700 and complete rollover). You would think after 5-6 months that this shit would be fixed? Clear as day that it was a book error related double bet. Who bets 144.48 twice? Max bet on that sport is $250. If I wanted more would of did max bet and not 144.48.

My problem is since when can't you ask for a manager/supervisor in chat just because that operator doesn't deem it necessary? It is not like I am a small bettor either. I withdrew my remaining balance and will deposit elsewhere(got it immediately). Offshore needs to get their shit together with customer service, BM isn't the only one.

WTF kind of response is this when asking for a manager? All my further questions were ignored.

There's a supervisor monitoring every conversation, they would've intervene already if necessary. This situation cannot be escalated since by principle, there's nothing that can be done at this point. It's like requesting to return a meal that has been already eaten.
Tickets have been graded, now it is not possible to make any change to them.
Please make sure to report situations like this as soon as possible since once the tickets are graded, nothing can be done.
Thanks for understanding.


Max
- 2:34 PM
 

DontTailMe

New member
Joined
Oct 19, 2021
Messages
300
Bookmaker support has always behaved this way for as long as I can remember. They aren't going to escalate an issue if they don't believe it is warranted. Which sucks because sometimes the person you're talking to just doesn't get it. At other big offshores, like BetOnline, you might run into support agents who don't understand your problem, but at least they will escalate the issue if you demand it. In the past when I've bumped heads with someone at Bookmaker, I don't waste my time. I just say thank you, disconnect, and try my luck with a different person later.
 

Enikk

Genie’s Bitch
Joined
Oct 31, 2021
Messages
6,837
Bookmaker support has always behaved this way for as long as I can remember. They aren't going to escalate an issue if they don't believe it is warranted. Which sucks because sometimes the person you're talking to just doesn't get it. At other big offshores, like BetOnline, you might run into support agents who don't understand your problem, but at least they will escalate the issue if you demand it. In the past when I've bumped heads with someone at Bookmaker, I don't waste my time. I just say thank you, disconnect, and try my luck with a different person later.
Thank for your input. I have only used their chat before if a play was graded wrong or needed to be graded after a half a day. Never bother them. I am shocked that you can't speak with a supervisor if wanting to. Concerning that these double bet issues and be logged out continue to happen 6 months later. Just glad it was a small bet and actually made out better withdrawing all and reloading at BOL missing ohio st 1st half instead betting Indiana 1st half. :grrr:
I a fortunate to have legal sportsbooks in my state now and don't really need the hassle offshore especially with the whole new Biden 600 thing. It is more of a convenience and loyalty thing but like cable/satellite tv, I am ready to cut the cord.
 

hazliam

New member
Joined
Dec 16, 2021
Messages
417
Thank for your input. I have only used their chat before if a play was graded wrong or needed to be graded after a half a day. Never bother them. I am shocked that you can't speak with a supervisor if wanting to. Concerning that these double bet issues and be logged out continue to happen 6 months later. Just glad it was a small bet and actually made out better withdrawing all and reloading at BOL missing ohio st 1st half instead betting Indiana 1st half. :grrr:
I a fortunate to have legal sportsbooks in my state now and don't really need the hassle offshore especially with the whole new Biden 600 thing. It is more of a convenience and loyalty thing but like cable/satellite tv, I am ready to cut the cord.
I think crappy CS is universal in offshore. Sometimes you are in luck with some that does sound like a complete ass.
 

BobbyFK

Moderator
Staff member
Joined
Oct 19, 2021
Messages
4,873
Feel free to fill out this complaint form and someone will check this out for you. Sorry that happened to you.
 

Enikk

Genie’s Bitch
Joined
Oct 31, 2021
Messages
6,837
Resolved. Wasn't even going to bother since such a small amount but went thru with it since it was an obvious system error double bet that I would not make. Thanks to Matt from BMR for speaking to higher ups we never even would get a chance to talk with. Hopefully tonight's BM's schedule maintenance fixes some of these issues, Great that we have a resource here at BMR to feel comfortable playing offshore.
 

BMR Genie

Moderator
Staff member
Joined
Jun 16, 2016
Messages
2,902
Resolved. Wasn't even going to bother since such a small amount but went thru with it since it was an obvious system error double bet that I would not make. Thanks to Matt from BMR for speaking to higher ups we never even would get a chance to talk with. Hopefully tonight's BM's schedule maintenance fixes some of these issues, Great that we have a resource here at BMR to feel comfortable playing offshore.
Thank you for the update, Enikk. :cheers: We are always happy to help.
 
Top