Problem with 1Bet2Bet

malikreten

New member
Hello

I have problem with 1Bet2Bet.com
Almost 2 months ago they closed my account with 2100 euros without any explanation just the day after I submitted for a partial withdrawal. Any attempts to contact their support team were in vain because I simply did not get answer at all...

I was very patient and polite while talking to chat support team, it happened 2-3 times that they promised full payout, but nothing happened...

I would appreciate for any kind of help/advise


best regards
 

BMR Sandy

Moderator
Staff member
Hi malikreten, was this supposed your first payout request to them? Did you happen to ask in their chat support the reason as to why your account was closed?
 

malikreten

New member
I start to play at 1Bet2Bet in october 2016... just before New Year, I did withdraw 1000 euros (it took 5 days to complete money transfer).

Talking about their chat support, interesting thing is that our conversation was from closing the chat when they see my name, addressing me to their support team to assuring me and giving me promises that my balance will be fully paid to my Neteller account. I asked once why is my account closed, but they said they can not tell me the reason...

I saved those transcripts and even sent it back to them just to show them what were their promises...
 

BMR Sandy

Moderator
Staff member
Please feel free to submit a complaint, https://www.bookmakersreview.com/player-complaints and let see what we can do to assist you. Thanks.
 

BMR Sandy

Moderator
Staff member
I'm afraid there is no available update to the case, malikreten. Did you try to send them email using this address, info@1bet2bet.com?
 

malikreten

New member
I tried info, security, account @1bet2Bet.com but still nothing...
yet they got sense for humor, tell me to be patient after 2 months waiting :)
 

malikreten

New member
I got some news regarding my dispute with 1Bet2Bet...

10 days ago they unlocked my account, cancelled pending withdrawal so I could submit for full balance payout, even told me it is gonna need 5 working days until I get my money but after that nothing happened...

maybe just a glimpse of good will towards me :)
 

BMR Sandy

Moderator
Staff member
Hi malikreten, during the entire time where they open your account, is there any no reasons updated as to why they closed your account? or change of information as to why your withdrawal is still pending?
 

malikreten

New member
they just told me that the operator who reopened my account had no right to do that and to write to security@1bet2bet.com (which I did dozens of time)

i also wrote to holder of Curacao gambling license... this is their answer both to me and 1Bet2Bet

"Please address your disputes with the player and remove any references you have to a Curacao license, since these claims are misleading and false.


Antillephone N.V.
Compliance & Licensing Department
Dispute Resolution 8048/JAZ"


it looks that they are operating now under Montenegro gambling license
 

malikreten

New member
This is an -email regarding info that 1Bet2Bet has a Montenegro gambling license

Dear Aleksandar Tanaskovic,

Thank you for your message.

We would like to inform you, our company do not have any connection with the mentioned website.
If you see the name of our company on the website, then please let us know and we are going to warn them to remove the misleading information.

Yours sincerely,
E-Gambling.com Limited - The simplest with us
Player Protection Team
E-Gambling.com Limited
Email | Website
Online application online.e-gambling.com
Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient please notify the sender immediately by return e-mail and delete this message and any attachments from your system.

ECO Friendly
 

BMR Sandy

Moderator
Staff member
I was trying to search if they have other new registered license upon reading your update, Malikreten. Though many results still shows that they are license under Montenegro, one said that they are licensed in Gibraltar and the UK. You can try to send them a message and verify the matter.
 

malikreten

New member
When I get my recent withdrawal, transfer was made from MILGA D.O.O company. It is located in Cetinje town, Montenegro, but I did not manage to obtain any more information about them...
 

BMR Sandy

Moderator
Staff member
It is always safe and wise to know the standing and have a background check for a particular book, before you engaged in whatever offer they have.

Hoping for a positive feedback on your remaining balance.
 

malikreten

New member
Sandy, could you please link me where you find 1Bet2Bet is working under Gibraltar/UK gambling license so I could write to them and ask for a help?

thank in advance
 

BMR Sandy

Moderator
Staff member
Please try to search in google using "1bet2bet license under?" and you'll see 2 results that says the same thing; Poker license is under UK, while Betting License is under the Government of Gibraltar. There is no harm if you'll try to send them directly the message, malikreten. For this is the only way we can truly verify the information.
 
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