Bwinner365 no payout

simeontreti

New member
Hi,I registered,deposited,won and made a withdrawal of 861 euros in Bwinner365.com I was waiting but no money came.I was joining live chat several times..they assured me not to worry..After a week..I entered my account..My withdrawal was back at my balance.I asked live supporters why..They couldn give me a clear reason..Then Last mOnday..thjey told me it will be WEdnesday...Now is Monday...no money caome..it si 15th day of waiting withdrwal iva Skrill.What to do?
 

Trevrizent

New member
Do you know where their e-gaming licence is held? There doesn't seem to be any information about this on their site which I find a bit worrying.
 

G-Man

New member
Does not look the most reputable of online sportsbooks. Where did you find out about them?
 

simeontreti

New member
Well,I found them in the forum of rpoints...some guys are telling..they gave paid to them..but..I am waiting for 22 days a withdrawal of 861 euros..no answer..nothing..
 

pier0

New member
And no one at Rpoints can contact bwinner365? That's a big community, surely they have a moderator there. Or did someone there told you to post the complaint here?
 

steve1845

New member
Rpoints has a moderator but its a different kind of site to this. It's similar to moneysavingexpert's matched betting board in that it is just for the discussion of bonuses rather than reviews.
 

pier0

New member
steve1845 said:
<p>Rpoints has a moderator but its a different kind of site to this. It's similar to moneysavingexpert's matched betting board in that it is just for the discussion of bonuses rather than reviews.</p>

I'm extremely familiar with both sites and while bonuses (matched betting actually) may have been the reason they became popular, players on RP and MSE nowadays review bookmakers, discuss payments, betting options, generating 20-30-40 pages long threads for each bookmaker.

BMR obviously wants to know which bookmakers have problems, but what players need to start to understand is that if they write content about a bookmaker and their experiences with it on another site and come here only when they have a problem, we probably won't be able to help them.

On the contrary, if Bookmakers Forum had thousands of members and threads with hundreds of posts like Rpoints has, because of its association with the BMR brand, we would be an unstoppable force in the industry, that all the bookmakers would have to do with.

And by the way, when I started dealing with player complaints 12 years ago, I was moderating a site called Infobetting, where people discussed betting tips, and I took the initiative of contacting the bookmakers when a fellow member had a problem, so there is no excuse for websites not helping their members.
 

pier0

New member
simeontreti,

sorry for hijacking the thread. I'll try to speak with Bwinner365, but in all honesty it doesn't look too good.
 

mariba94

New member
hello
I'm waiting for a payout since 15/08 and do not know what to do .....

they do not respond to emails and live support say they know nothing about this matter..


this bookmaker is scam?
 

pier0

New member
I've spoken to Bwinner365 and they claim the problems with payments are caused by the Cyprus banking system.

This is their official reply in its entirety:

<em>
Regarding this unfortunate and irritating issue of payments delay, we assure
you, that we have taken all necessary measures to satisfy any pending
payment, within a few days. Please note that Cyprus Banking System has faced
severe problems and many businesses funds were partially blocked for a few
weeks. This of course had a chain reaction in the market and unfortunately
reached the end consumer as well.
We were very careful of not creating panic among our clients, as you may
understand what a setback a negative image would be for our future gaming
and the pending payments as well. Rest assured that we will deal with this
as soon as possible and we will let you know of the settlement in writing.<em>
 

mariba94

New member
Today I contacted live suport and they dont know any information about payments ..

anyone know when this bookmaker will start paying players?

have a pending withdrawal since one month ago...
 

mariba94

New member
today one more time i go to live chat to know any information about my account,,


Please wait for a site operator to respond...
If you do not want to wait, please click here to leave us a message.
Operator Artur has joined the chat.
Artur14:56:48
Hello! Welcome to Support Department 24/7: How can I help You?
mariana14:59:51
hello
15:00:10
do you have any onformation when this bookie start paying to players?
15:00:20
information
Artur15:00:49
Sorry, but we don't have any new information about this issues.
mariana15:01:03
continue not pay to players
15:01:13
why you take new players if dont pay?
Artur15:02:20
Sorry, but we are just the "support" company and I don't have such informatio to provide.
mariana15:02:48
andhow i can receive information about my account?
Artur15:03:22
Please write to the given e-mail addresses. You can also contact us later.
mariana15:04:01
when i can contact you again?
Artur15:04:18
Please contact us again next week.
mariana15:04:27
ok
Artur15:06:28
Very well, do you have any other questions?
mariana15:06:33
no
Artur15:06:53
Thank you for choosing our website, and we wish you good luck!
 

simeontreti

New member
Thank you Piero for your actions.After bookmakerreview put bwinner365 in red list I was surprisingly answered.Here is their answer-
Dear Simeon,
Thank you for your e-mail!
Regarding your withdrawal this will be completed in a few days. The problem in withdrawals is raised due to the complicated Banking matter that is troubling businesses in our area. Please note that Cyprus Banking System has faced severe problems and many businesses funds were partially blocked for a few weeks. This of course had a chain reaction in the market and unfortunately reached the end consumer as well.
We expect that these problems will be resolved in few days. Until then we plead your understanding, as our company has been supporting its clientele vigorously for quite some time.
Best Regards,

I had hope that theyll will pay..but this e-mail was sent in 19 th of September....
Also they sent me such an-mail on 26th of Septmeber..it was completely the same..it looks like they send all the unpaid customers this e-mail.

Today is 1st of October..I really dont believe I will take my money from these cheaters.Anywayt..Piero..thank you very much for your time and your actions.
 

simeontreti

New member
They had live chat before.Now they dont have such.Their operators were promising and promising I will be paid.Maybe they also have been cheated .Now as I see my skrill history..as I deposited in bwinner365..I have sent money to sime..e-mail that ends on .. @gmail Imagine gmail Aboslute cheaters
 

pier0

New member
A bookmaker that uses a gmail account is unlikely to have a merchant account, hence players are transferring money into someone personal account.

The real question is why Skrill doesn't have checks in places to stop this from happening.

PS You should post the complete email address Bwinner365 are using so that everyone sees it and can stay away from it.
 
Top