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  • Willhill confiscate 9200 eur

    Hi

    My username in willhill is sencers.I registred on 15.08
    On next day I deposited 3700 eur and placed bet(all amount) on Tottenhem(westham vs tottenhem)My bet was winning.On next day I get email

    We write further to your recent account registration and subsequent deposits and activity which you have undertaken through your account. As a business registered, operated and licensed by the Gibraltar Gambling Commissioner we are obliged to undertake certain verification of our customers to ensure that we Know Our Customer and to comply with our regulations here in Gibraltar.

    In order to confirm your identity we may undertake searches with a third parties for the purpose of verifying that you are the account holder. In some cases the checks that we carry out are not able to fully confirm the identity of the account holder and as a result we will need to request further verification from you.

    Unfortunately in your particular case the electronic checks we have undertaken have been unable to fully complete this verification requirement and as such we would kindly request that you provide us with some further verification to assist us with this. Acceptable forms of additional information will include:
    O Birth Certificate
    O Driving License
    O Passport
    O Signed Credit Agreement
    O Credit Card Statement
    O Utility Bill
    O Bank Statement
    O National ID
    In order for us to fully verify your account with ourselves we will require to receive two pieces of the above information. Until such time that we have received such verification we have been required to place certain restrictions on your account, which may include the facility to withdraw from your account.
    Please forward your information to us at documents@willhill.com clearly marking your email with your account number or username and titling ‘Documents for ID verification’
    With regards,
    Warren
    Verification Team
    William Hill Online

    I sent my passport and bill.get answer-
    We are in receipt of your email and have saved your documents in a secure file. At this time, we still require you to send us the following documents:
    * A valid photo ID such as a driver's license or national ID
    Upon receipt of the mentioned file(s), we will then be able to update your account and proceed with your request without further delays.
    We look forward to your response.
    Best regards,
    Security Department
    William Hill Online

    As Im not driver and dont have ID card too on next day I go to my citizenship and migration service to make ID card.It takes 5 working days.
    In this time I placed more succes bets,like 1k to YoungBoys on Europe League and my winnings reach 9200 eur.
    Yestarday I sent additional requested document ID card.
    On LIVE chat Im asking why I cant login in my account as I sent all requested documents.
    LIVE chat agent shocked me
    Niobe: I have received an update and as per Security Team's advise, unfortunately, the account will not be reopened.
    Niobe: The account will remain restricted for now as per Security Team's decsision.
    Niobe: I am sorry,
    but we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time);
    Niobe: Further review on the account shows that you have violated the terms and conditions in the site and as stated, we have the right to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way
    Niobe: Since you have violated one of these terms, we reserve the right to restrict the account and held the balance in the account.


    It is nonsense!!! So easy-we hold your balance 9200 eur!!!!
    Is there any why can help me??

  • Hello. You can send an email here with all of the details and BMR will take a look at your case disputes@bookmakersreview.com

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