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  • Self excluded but could still open an account - bet-at-home.com

    Over the years I have had major gambling issues and I am currently working with gamcare on this.

    I have virtually self excluded myself from all online bookmakers (well the major ones) so I can't use there sites anymore.

    I self excluded myself for 6 years from bet-at-home.com 2years ago.

    A few days ago i registered with them again and over 36 hours deposited on nearly £1,500 and lost the lot.

    I have all the original emails and contacted bet-at-home who closed my account immediately but I have asked for my deposits to be refunded because the account should not have been able to be opened.

    They said because i registered a new email address which is my current email account I had deliberately entered the incorrect details so it was all my fault.

    My name was inputted correctly
    Still at the same address
    still the same DOB

    I believe an email address is NO form of ID

    How was I able to open a new account, for security reasons alone plus my self exclude I filled in was a pointless exercise.

    Do I have case for my deposits when I was already self excluded.

    Thanks

    David

  • Emmett
    replied
    Originally posted by Johnril View Post
    Hi David,

    Sadly like you I have gambling problems and also excluded from every online bookmaker.

    However I have recently like you been able to open two accounts with bookmakers and on both occasions have been successful in getting back my money, only this week getting £2300 back.

    If you have all your emails then I believe you have a very strong case.

    Initially on both my disputes I was told after umpteen emails that I was NOT getting my money back. However the trick is then to write back and ask for your file to be reviewed by the management for their full and final decision before your refer your file to the gambling licensing authority which in this case is in Malta .....which may be a problem I am not sure. They have a duty of care once you have applied for permanent self exclusion and obliged to make every effort to stop you and just because you have a different email in my opinion is not a valid reason .

    Don't let it drop...get it referred to ma management...in both my cases when I did this I got an answer back in a day with full refund....I don't think they really understand the rules on self exclusion so just hope you will go away...but it is a serious breach of their licence if they let self excluded people gamble.

    Let me know how you get on or want any help.....my email is john.x.roberts@aol.com

    John .....

    I only signed up to this as I saw your plea !!!
    Hi ,
    I was wondering if anyone could help me out as my account has been frozen an won’t release my money from coral,
    I used to be with ladbrokes an I self excluded my self which was up in March 2020 , so instead of getting my account unlocked I went with coral ( not knowing it was a sister account)
    Every thing was fine I put £100 to casino a won £200 so I took it out ,I then put another £500 - £600 in the following day an lost the most of it got it back up to £600 an went to with draw it so they asked me for I’d which I gave them and they now stated my account has been closed but won’t release my money due to me self excluding myself from ladbrokes, we’re do I stand ?
    All help would be much appreciated
    Thanks Emmett

    Leave a comment:


  • Gb19815
    replied
    Hi I opened a Betfair account this week, they emailed saying account was verified then they closed it told me I self excluded in 2010, they said recognised as a problem gambler , I said if that’s the case surely my deposits should be refunded , they told me no and to check back when outstanding bets are up , this seems wrong

    Leave a comment:


  • CATH123
    replied
    Rav
    Last edited by CATH123; 10-01-2020, 02:45 PM.

    Leave a comment:


  • Alexhop
    replied
    Hi Davwar,I’m going through a similar situation am I able to get some advice from you?
    I’m really struggling

    thanks in advance

    Leave a comment:


  • BMR_Brad
    replied
    Gamstop should be providing this sort of dispute resolution service to registered users of Gamstop.

    No bookmakers just refund losses if registered as people expect, and there appears to be no real consequences for either Gamstop or their bookmakers.


    You're only free option is to raise a dispute with IBAS https://www.ibas-uk.com/consumers/ho...ise-a-dispute/

    Leave a comment:


  • Vikki210687
    replied
    Hi looking for help,
    so I joined up with gamstop obviously I have a serious gambling addiction or I wouldn’t be here 🤦🏻*♀️ The other evening the urge to want to gamble was stronger than ever, I managed to log into paddy power with no issues and deposit a lot of money (no i didn’t win) at this point I thought I must have not completed the registration with gamstop so off I went to chase my losses tried to log into 5/6 sites with no such luck. I in fact had managed to sign up but paddy power didn’t stop my from depositing money (they are on gam stop list of partners who work with gamstop) so I then contacted paddy power who are passing me pillow to post no direct phone number all online I am assuming in all hopes I give up on wanting my deposits back. I am assuming the next step will be that they will not be refunding me, please could I have any help in trying to get my money back as some as the above people have. From reading threads of how I managed to gain access I saw that if I had if won they would have not paid out. All my my gam stop details are exactly the same as my paddy power accounts. Thank you 🤞🏻

    Leave a comment:


  • Benrhosgad
    replied
    They told me to contact SPORTNATION and take it from there. Thats what im sayibg GAMSTOP and SPORTNATION should have stopped me

    Leave a comment:


  • BMR Sandy
    replied
    Originally posted by Benrhosgad View Post

    Just done it. I contacted GAMSTOP and GAMCARE and they believe i should get my money back. Soccer star dont be a idiot
    And how come Gamstop didn't prevent you from using the site? Will they be able to assist you about your claim?

    Leave a comment:


  • Benrhosgad
    replied
    Originally posted by BMR Sandy View Post
    In any case, feel free to submit a complaint with us https://www.bookmakersreview.com/player-complaints/ and lets see what we can do to assit you.
    Just done it. I contacted GAMSTOP and GAMCARE and they believe i should get my money back. Soccer star dont be a idiot

    Leave a comment:


  • BMR Sandy
    replied
    In any case, feel free to submit a complaint with us https://www.bookmakersreview.com/player-complaints/ and lets see what we can do to assit you.

    Leave a comment:


  • BMR Sandy
    replied
    Originally posted by Benrhosgad View Post

    Of course i can i registered with GAMSTOP in December 2018 and SPORTNATION who is in partnership with GAMSTOP still allowed me to be on their site and send offers to my emsil address. Both of them got the same details . I contacted SPORTNATION for a refund from December 24th onwards and they refused what shall i do now? Thanks
    Did you also try to contact GameCare? I'm really not very particular with the process but since you mentioned that they are a partnership, maybe GameCare can asist you or give you advice as well.

    Leave a comment:


  • soccer star
    replied
    Why did you deposit at all? Looking for a free roll huh? Nice try pal.

    Leave a comment:


  • Benrhosgad
    replied
    Originally posted by BMR Sandy View Post

    Benrhosgad, welcome to the BMR Forum.

    Can you elaborate the issue?
    Of course i can i registered with GAMSTOP in December 2018 and SPORTNATION who is in partnership with GAMSTOP still allowed me to be on their site and send offers to my emsil address. Both of them got the same details . I contacted SPORTNATION for a refund from December 24th onwards and they refused what shall i do now? Thanks

    Leave a comment:


  • BMR Sandy
    replied
    Originally posted by Benrhosgad View Post

    John.
    i would like your help.
    i registered with Gamcare in December 2018 and Sportnation let me deposit and bet with them. Thery breached their duty of care. Will i be able to get all of my deposits back. You can contact me on--
    thanks
    Benrhosgad, welcome to the BMR Forum.

    Can you elaborate the issue?

    Leave a comment:

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