I don't know for certain but the owner was one of the best in the business 20 years ago, he was very old then, Mike and Kyle were running things for a while. Kyle left, Mike was the main person in charge. The owner probably died 5-6 years ago, and things started to really change after his death. Nothing is this for certain just speculation. When I was with them when it was invite only, they were great, when they let the floodgates open, they changed in every single which way. Customer service to just about everything in a negative fashion.Heritage used to be a top book. Now they have terrible juice, limit quickly, and limit during roll overs, have low payout limits, etc...
So many books have gone way downhill over the last few months...