Did you include the same email? You need to use a different email address. Not hotmail.
If they sent the new password to the hotmail address, you didn't receive it, just like you didn't receive all the other emails.
I'm trying to help you here, but if you are not willing to try my suggestions and insist in sending emails using the same email address, there is nothing else Bookmakers Review can do.
Bet3000 are not a very good bookmaker, but they have done nothing wrong here.