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  • self exclusion mistake winngs taken away

    I opened an paddy power account on Monday deposited 800 pounds lost deposited another 600 pounds and won 5000 pounds,came off it for an hour went back tried to log in and it said it was blocked. So I rang up they said u self excluded yourself in 2010. "how can I remember that far back." as for that I forfit my winnings they refunded my deposite, my argument was u let me play for. 2 hours I should keep my winings but they said that I should not have opened account, I replied with u should not have let me open an account. I also said if I lost u would not have refunded my money they replied with its our policy to refund deposits if account is opened after self exclusion

  • Seems harsh but I think getting your deposits back is the best you can get out of this situation. Since you had self excluded they really shouldn't let you join and bet, but they probably only verify this type of thing once you attempt to make a withdrawal using your new account.

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    • Did you manage to get you profit back? I am in the same situation with bet victor.

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