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Yes, they said that, but as usual, without giving any proof. "Our program revealed a complete match of the play manner on your account and your father's account. We consider the blocking of the account to be fully substantiated and proven, the rules were violated, which is also fully proved and...

Yes, exactly my point. In my case and in case of 99% other customers who use their Terms and Conditions in english language, this "adjustment" changes everything, because words "family" and "household" are not synonyms and don't necessarily have the same meaning. Not to say they changed it...

Regarding the changing of the Terms, for them, it's just a "translation adjustment". "Dear Sir, Please be informed that the essence of the rule is unchanged and has not changed. Only a translation adjustment was made. Best regards, Tikhonov Aleksandr, Security Service Chief Officer "...

As I am getting no response after I asked for an explanation regarding the update of the Terms without any notice and in order to not pay me, I am asking here as well. What is your explanation? Why did you update the Terms without any notice? You added the one key word that directly affects my...

Another dirty move from 1xbet: They updated Clause 31 in General Terms by adding the word "family", which directly affects my case. They did it behind my back, without any notice, just so they can steal my money. Also, as I expected them to play dirty and use every possible way to bypass the...

First of all, thank you for your support, GreenAcres. I am glad that my post is getting attention. Yes, I have proof that I live in a different city. I sent them copies of my ID, which shows my home address. I also sent them a photo of me holding my ID, and everything else they asked for. It...

Thank You so much for everything you are doing. BTW, Their rule 2.31. says: Each registered customer may have only one account. Regarding registration on the website this rule applies to one household, one address, one email address, one credit/debit card or one IP-address. The bookmaker...

Thank you so much for your reply, Sandy. I already did that and my complaint has been assigned to Brad. I really hope for the best. Thanks.

1xBet cancelled all my winnings and stole my 1450EUR! I wanted to verify my account and I sent them all they asked for: a copy of my ID, screenshots from my Skrill acount (personal details, cards and bank accounts, limits and a screenshots of my Skrill transactions history, a photo of me...