MyBookie License & Contact Info: Company Details, Support, and Disputes
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Martin Green
- January 18, 2026
This page covers the practical information that bettors need before making a decision on where to bet: where MyBookie is based, what kind of licensing the site is associated with, how to contact support, and what to do if you run into a dispute. This is not a review page (see the MyBookie sportsbook review and rating). It’s meant to be a single source of truth for company and contact details.
Company overview (what MyBookie is)
MyBookie operates as an offshore sportsbook brand that offers a sportsbook and related gambling products (typically casino games and horse racing) under one account. Offshore sportsbooks are different from regulated U.S. sportsbook apps because they are not licensed and overseen by a U.S. state gaming commission. That affects how disputes are handled and what formal consumer protection options exist.
Is MyBookie licensed?
MyBookie states that it is “licensed and authorized by the Government of Curaçao” and that it operates under the master license of Gaming Services Provider N.V. (#365/JAZ). Because offshore licensing structures and disclosures can change over time—and “licensed” can mean different things depending on the operator’s corporate setup—the safest way to confirm the most current details is to verify what MyBookie lists in its footer, terms, or policy pages, then cross-check it using Curaçao’s official resources.
Curaçao Gaming Authority (CGA) resources:
https://www.gamingcontrolcuracao.org/
https://www.gamingcontrolcuracao.org/en/133i348441001
https://portal.gamingcontrolcuracao.org/
What offshore licensing means for bettors
Offshore licensing may include baseline compliance and anti-fraud controls, but it typically does not provide the same visibility and enforcement strength that bettors get with strict regulators (including U.S. state regulators). Your best protection is to be organized and cautious: verify your account details early, read rules before opting into any promotions, and keep documentation for deposits, withdrawals, and support conversations.
Where is MyBookie based?
Offshore sportsbooks often operate across multiple jurisdictions (for example, a mailing address listed in one place, corporate registration in another, and customer support distributed across regions).
While MyBookie’s policy pages have listed a mailing address in Willemstad, Curaçao, the sportsbook’s marketing team and wagering staff operate out of San Jose, Costa Rica.
Mailing address (as listed in MyBookie policy information)
7 Abraham de Veerstraat, Willemstad, Curaçao (CW), Netherlands Antilles
Note: Always verify the current address directly on the operator’s site before you mail anything.
How to contact MyBookie support
Support options can vary by account status and location, but these are the common channels bettors should know.
- Live chat
Live chat is typically the fastest way to reach support. It is often available inside the logged-in account area. Live chat is best for time-sensitive questions like bet grading, account access, or clarifying rules for a specific wager. - Support ticket or contact form
If live chat does not resolve your issue, ask for a ticket or reference number and submit a written support request through MyBookie’s contact method. Always include: your username, the dates involved, the exact amounts, and any transaction IDs. - Email
MyBookie’s support email as help@mybookie.ag. Email is best when you want a written paper trail, especially for payout delays, verification issues, or disputes where you may need to attach screenshots and confirmations. - Rules, policies, and help center
Before you deposit or opt into any offer, check MyBookie’s rules and policy pages. This is also where the operator typically lists restricted locations, prohibited activities, and other account limitations.
What to do if you have a complaint with MyBookie
If you believe something is wrong (for example, a withdrawal that is delayed beyond the stated timeline, a bet graded incorrectly, a bonus applied in a way you didn’t agree to, or an account restriction you don’t understand), follow a simple escalation path.
Step 1: Collect documentation
Take screenshots of the cashier page, transaction confirmations, any relevant bonus terms, the bet slip, and any error messages. Save chat transcripts and email threads.
Step 2: Contact support and get a reference number
Start with live chat, then move to email or a support ticket if it’s not resolved. Ask for a ticket number or reference number.
Step 3: Send a short, structured summary
Keep it simple: what happened, when it happened, how much money is involved, what rule or term you believe applies, and what outcome you want.
Step 4: Escalate through BMR dispute resolution if needed
If MyBookie does not resolve the issue, you can file a complaint through Bookmakers Review’s dispute resolution process and provide your documentation. This is often the most practical next step for offshore sportsbook disputes.
Safety checklist for offshore accounts
Use accurate personal information from day one, complete verification early, avoid chasing unclear promotions, and keep receipts and confirmations until a withdrawal is fully completed.
Learn more about MyBookie here: MyBookie sportsbook review and ratings.
