A whistle-blower in Australia has accused Bet365 of exploiting vulnerable gamblers and limiting successful punters. James Poppleton worked as a customer service supervisor for 18 months at the firm, and he decided to speak out against his former employer after growing disturbed by its practices. “Australians have an innate sense of fairness almost built-in, and what the bookies do, what Bet365 does is not fair,” said Poppleton, who spoke to the ABC Investigations team. “You can’t win. Those that win are stopped. Those that lose are exploited and then they develop cheating techniques as well.” He alleges that Bet365 uses “backdoor algorithms”, restrictions and alleged delaying tactics to skew the competition and drive up profits.
Mark Chambers is stepping down as managing director of the UK and Irish retail arm of Ladbrokes Coral owner GVC. Andy Hicks, who has been promoted from the position of retail operations director, will succeed him. GVC said in a statement: “Andy brings huge experience and expertise to the role, having spent over a decade with the business in various senior operational positions, most recently as retail operations director. It's just over 18 months on from the Ladbrokes Coral acquisition, and with significant ongoing growth, there is a natural level of change across the business. We would like to congratulate Andy Hicks for his well-deserved promotion and wish Mark every success in future.” Chambers follows chief operating officer Andy Hornby and digital managing director Mark Kemp in leaving GVC this year.
William Hill has become the latest operator to restrict the popular best odds guaranteed promotion for “commercial reasons”. The promotion allows punters to take a price on a horse and if the SP is greater then they will be paid out at the higher odds. New rules mean punters can only take advantage of this promotion from 10am on race day, and a new cap for the maximum benefit from this promotion is now set at £25,000. Hills follows BetVictor and Paddy Power Betfair in restricting this promotion, which has been blamed for hitting bookmakers’ margins.
Danish gambling regulator Spillemyndigheden has ordered 888 to improve its anti-money laundering processes. After conducting an investigation into the site, it found that it has been falling short of requirements laid down in the Danish Money Laundering Act. A customer spent more than DKK1 million (£114,000) and ignored requests to provide documentation to account for his wealth. 888 allowed him to continue playing for a month before closing his account, despite him declining to account for the money he was depositing.
More than half of British adults have gambled over the past year, according to data from NHS digital. For the research, 8,178 adults were interviewed from households across England. Young men were the most likely to gamble. Health Secretary Matt Hancock said: “I have seen first-hand the devastating impact of gambling-related harm. I have taken action on fixed odds betting terminals, and we are committed to a new strategy to tackle addictions. We are determined to do whatever we can to tackle gambling-related harm and a Conservative majority government will introduce twelve new gambling clinics across the country to help people affected get the support they need.”