Sportsbook Complaint (Dispute Resolution & Payout Help)

Have you been treated unfairly by a sportsbook — slow payout, withdrawal delay, bonus dispute, grading issue, or confiscated winnings? Bookmakers Review’s Player Advocacy team reviews complaints and works to help bettors reach a fair outcome.

Start here: Complete the complaint form below and forward all relevant email correspondence to disputes@bookmakersreview.com.

Important: This page is for complaints about sportsbooks (especially payout / withdrawal disputes). If you need immediate gambling help, use responsible gambling resources.

What this service can help with

We commonly help with:

  • Withdrawal delays / payout problems (pending withdrawals, repeated verification loops, “processing” for weeks)
  • Confiscated winnings / account closures (especially after a big win)
  • Bonus & rollover disputes (wagering requirements, excluded bets, max cashout confusion)
  • Bet grading disputes (voids, incorrect settlement, rule interpretation)
  • Payment method issues (crypto confirmations, fees, rejected deposits, chargeback confusion)

Before you file: do these 3 things (reduces back-and-forth)

  1. Contact the sportsbook first and request a written explanation (email/chat transcript).
  2. Collect evidence (see checklist below).
  3. Make your ask specific: “Pay $”, “Regrade bet #”, “Process withdrawal of $___ via BTC,” etc.

Evidence checklist

To move fast, include:

  • Sportsbook name + your account ID/username
  • Withdrawal amount + date requested + method (BTC/LTC/USDT/card/wire)
  • Screenshots: cashier history, withdrawal status, error messages
  • All emails/chat logs (forward to disputes@bookmakersreview.com)
  • Bonus details (promo code, rollover requirement, max cashout, min odds rules)
  • Bet details (bet ID, market, odds, settlement result, house rules referenced)

How the BMR complaint process works

Step 1 — Intake: You submit the form + documentation.
Step 2 — Review: We verify details, identify the core issue (payout, rollover, grading, KYC, etc.).
Step 3 — Outreach: We contact the sportsbook with the dispute summary and supporting evidence.
Step 4 — Resolution path: Outcomes usually fall into: payout processed, partial settlement, regrade/void correction, or a rules-based denial with documentation.

How long does it take?

You’ll usually hear back from our team within 1–2 business days, and many disputes begin moving the same business week (sportsbook responsiveness varies).

In regulated markets, operators are often required to offer dispute resolution options (ADR) after a complaints process—this is a common “escalation” model in the industry as offered by the Gambling Commission across the pond.

Common reasons sportsbooks delay or deny payouts

  • Verification/KYC delays (ID, address, payment method ownership)
  • Bonus rollover not met or restricted bet types
  • Max cashout or “bonus abuse” claims
  • Rule disputes (house rules, grading language, event start time)
  • Payment method friction (card declines, bank holds, crypto confirmation timing)

What we are (and aren’t)

We are: a player advocacy channel focused on documenting disputes and pushing for fair outcomes.

We are not: a court, regulator, or payment processor — and we can’t guarantee results in every case.

File a Sportsbook Complaint

Fill out the form below. For fastest handling, forward all relevant emails to disputes@bookmakersreview.com immediately after submitting.

Please forward all relevant e-mail correspondance with sportsbook to disputes@bookmakersreview.com

Related Resources

FAQs

What are the most common causes for a sportsbook complaint?

The most common issues are withdrawal delays, slow payouts, bonus disputes, and bet grading disagreements.

BMR has helped bettors resolve sportsbook disputes for over 25 years. We review evidence, summarize the dispute clearly, and escalate it through industry channels.

We respond as quickly as possible — often within 1–2 business days — and we’ll keep you updated as the case progresses.

Start by requesting a written reason from support, confirm verification requirements, and document everything (screenshots + timestamps). Then file your complaint here.