verifying marathonbet account for more than 15 days and no respond

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kiyesolat

kiyesolat

Joined
Jun 13, 2022
Messages
5
Good morning, I am having same issues with Marathonbet. Last week, I filled out the dispute form via the link you sent in and I forwarded all conversation between myself and the Marathonbet team to the stipulated email but I didn't receive any confirmation of receipt of my complaint.
I sent the emails using my registrated email kiyesolat@gmail.com. kindly help.
My account has been unlocked and my funds successfully withdrawal. Sharing this to give hope to those who still have your accounts locked 😁
 

egorossipov

egorossipov

Joined
Sep 8, 2022
Messages
3
Hi!
I have the same issue.
After I won quite a big sum, MarathonBet limited the withdrawals and sent a letter that I must complete the verification and requested some documents on the 26th of August. The same day I sent the documents. Then, on the 29th of August there was another letter asking more documents and photos. I sent them the same day. After that no letters, support team says that there are no terms for verification and that I must wait for their letter. Verification process now lasts for more than 14 days. I can’t withdraw the funds. I think that Marathonbet intentionally protracts the verification so that I couldn’t withdraw the funds.

I have submitted a complaint, but didn’t get any confirmation that you get it.

--
 
Last edited by a moderator:

BMR Genie

BMR Genie

Joined
Jun 16, 2016
Messages
20,050
Hi!
I have the same issue.
After I won quite a big sum, MarathonBet limited the withdrawals and sent a letter that I must complete the verification and requested some documents on the 26th of August. The same day I sent the documents. Then, on the 29th of August there was another letter asking more documents and photos. I sent them the same day. After that no letters, support team says that there are no terms for verification and that I must wait for their letter. Verification process now lasts for more than 14 days. I can’t withdraw the funds. I think that Marathonbet intentionally protracts the verification so that I couldn’t withdraw the funds.

I have submitted a complaint, but didn’t get any confirmation that you get it.

--
Hi Egorossipov,

Yes, we received your complaint yesterday. We will ask BMR Dispute Matt to check on this but please remember it will take 2-4 business days to hear you back. Also, I remove the part where you post your personal information to protect your privacy.
 

egorossipov

egorossipov

Joined
Sep 8, 2022
Messages
3
Hi Egorossipov,

Yes, we received your complaint yesterday. We will ask BMR Dispute Matt to check on this but please remember it will take 2-4 business days to hear you back. Also, I remove the part where you post your personal information to protect your privacy.
Thanks a lot! I hope for your help in this situation, because I’m afraid that Marathonbet can do everything not to withdraw my funds.
 

kiyesolat

kiyesolat

Joined
Jun 13, 2022
Messages
5
Thanks a lot! I hope for your help in this situation, because I’m afraid that Marathonbet can do everything not to withdraw my funds.
Been there ... Took slightly over 30 days before I was cleared and got paid by Marathonbet. I hope you didn't break any rules, hopefully you'll get your funds eventually. I truly know how you feel.
 

hamid43

hamid43

Joined
Sep 26, 2022
Messages
1
Hi
I'm having serious issues with marathonbet, 15days I was sent an email to verify my account by submitting my documents, next day I completed all the required documents, ever since then I haven't heard from them whenever I chat them they will give excuses that's on reviewing, and I have my funds which I depends on in the account, I wasn't been able to withdraw my funds since then, am really stranded here. Please help me!!🙏🙏
 

gabrielfglt

gabrielfglt

Joined
Dec 8, 2022
Messages
8
my marathonbet user is: bobamaral
I was a marathonbet customer and used my account for several months, but in September 2022 they blocked my account and asked me for documents for the verification process. I sent it to them 2 months ago and they never returned it to me. Every time I try to contact them in chat, they send me the same email saying "Your Marathonbet account was recently blocked as part of our standard account review process. This review is still ongoing and we apologize for the inconvenience.
Thank you for your patience as this review continues. We'll get back to you as soon as it's complete." But it's been 2 months and I just want to withdraw my money from this booking. I never thought I would have this disappointment with the booking. Please if anyone knows how to fix this situation , Help me.
 

BMR Genie

BMR Genie

Joined
Jun 16, 2016
Messages
20,050
my marathonbet user is: bobamaral
I was a marathonbet customer and used my account for several months, but in September 2022 they blocked my account and asked me for documents for the verification process. I sent it to them 2 months ago and they never returned it to me. Every time I try to contact them in chat, they send me the same email saying "Your Marathonbet account was recently blocked as part of our standard account review process. This review is still ongoing and we apologize for the inconvenience.
Thank you for your patience as this review continues. We'll get back to you as soon as it's complete." But it's been 2 months and I just want to withdraw my money from this booking. I never thought I would have this disappointment with the booking. Please if anyone knows how to fix this situation , Help me.
Welcome to BMR Forum, Gabriel.

Don't forget to fill out and submit the complaint form and we will try to assist you with your case.
 

awajioniro

awajioniro

Joined
Feb 3, 2023
Messages
1
Hi, so I have been at this for quite some time with marathonbet now. My account was suspended over a month ago, they asked for verification and I submitted, after 2 days they asked for another form of verification I submitted, then they asked for my picture holding said verification.
Since then till now, my account is still suspended and the only message is your account is under review and we apologize for any inconvenience and I have my bankroll there.
Please can anyone help
 

cnermarley

cnermarley

Joined
Aug 26, 2023
Messages
1
Hello good morning my marathon bet account has been blocked for over 3months now have sent in several documents from
National identity car
Birth certificate
Bank statement ( 2 of my bank statement)
Utility bill
I even snap picture holding documents separately holding id card separately they even request for the birth of certificate each time I send in a copy they reply so fast to let me know I sent in a copy and they will accept it but now have sent in all the real documents since but what they kept saying was that my account was still under review have message them several times without getting any valid response back I think this betting site is a scam
Several mail
Several documents but nothing to show of
 

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ayomide

ayomide

Joined
Nov 22, 2023
Messages
1
I have been on verification for my marathonbet for over days now and I have submitted all the necessary files but there have been lot of delays and I need the money for some things
 
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