Pinnacle holding 10 grand CAD

[ramidabbour]

Hey guys , hoping you can shed some light on this.

Currently I have around 10,000 CAD in my Pinnacle balance.

They blocked the withdrawals on my account, because I have to verify a credit card I used to deposit a month ago.

Initially, they had asked for a picture of the credit card. It went through fine.

Then, they asked for a picture of the statement, showing my name and card number and Pinnacle transaction.

The upload tool, from my end apparently is not allowing me to submit anything besides the actual physical credit card.

This issue has been active for a week, I don't know what to do.

They continue to tell me, that the relative department will contact me.

Can someone please advise me on what to do, and if they have experienced this before.

Thank you,

 

[sportsbettor5]

Can't help you but I've recently had payout problems with Pinnacle as well and I and many others will be watching your case. Hope this gets resolved quickly.

 

[ramidabbour]

Thank you sportsbettor5, I read your post last night, I'm glad they paid you out.

 

[BMR Genie]

Hi Rami,

Feel free to fill out and submit the BMR complaint form and we will try to assist you with this case.

 

[ramidabbour]

Hello Genie,

Thank you and I have submitted the complaint form.

 

[sportsbettor5]

Thank you sportsbettor5, I read your post last night, I'm glad they paid you out.

Well they paid me out minus $2k they owed me...I hope I never have to play with them again but it might become necessary in the future.

 

[ramidabbour]

Hahaha yeah, I feel you. I've been with them for 5 years maybe more. I added one random credit card a month ago, now I'm unable to verify it because of an error in their upload tool, which apparently is only happening from my end, and I'm unable to withdraw any of my money. The fact that you're willing to go back to them does help me with the validity of the organization though so that's nice to hear.

 

[BigJay]

Hahaha yeah, I feel you. I've been with them for 5 years maybe more. I added one random credit card a month ago, now I'm unable to verify it because of an error in their upload tool, which apparently is only happening from my end, and I'm unable to withdraw any of my money. The fact that you're willing to go back to them does help me with the validity of the organization though so that's nice to hear.

Can’t you just email them the document they need? I use an app called Genius Scan that puts things in a PDF and it’s very simple to email.

 

[BigJay]

Well they paid me out minus $2k they owed me...I hope I never have to play with them again but it might become necessary in the future.

Where is your thread on them? I’d like to read it. This is a shame. I can’t use them anymore in the US but they were hands down the best book back in the day

 

[ramidabbour]

Can’t you just email them the document they need? I use an app called Genius Scan that puts things in a PDF and it’s very simple to email.

I spoke to them about that, they told me that the ONLY way to provide the documents is by their upload tool, which they sent me several times. I asked if I can just email them, or if there's another way, they told me no, only by the upload tool. So yeah I don't know what to do, the upload tool is geared to accept only pictures of the credit card, nothing else.

 

[ramidabbour]

Update - Customer support emailed me back, unaware of the upload tool still not changed to accept the credit card statement. I then went on a live chat, they managed to open up another upload option on my account, but it's the same one they use for driver license and residence verification. Now they told me they will get back to me when they provide a way for me to upload my credit card statement.

I just don't understand why it's so difficult for a sportsbook of this magnitude to fix something as silly as this.

 

[ramidabbour]

UPDATE - The issue has now been resolved.

Thanks everyone for their support, I am forever at your service.

Cheers

 

[sportsbettor5]

Hahaha yeah, I feel you. I've been with them for 5 years maybe more. I added one random credit card a month ago, now I'm unable to verify it because of an error in their upload tool, which apparently is only happening from my end, and I'm unable to withdraw any of my money. The fact that you're willing to go back to them does help me with the validity of the organization though so that's nice to hear.

Well to be clear I really really really don't want to play with them again as they treated me like dogshit. Unfortunately there aren't that many books willing to take serious action and Pinnacle is still one of them.

 

[ramidabbour]

Yeah man as far as I'm concerned it's Pinnacle, Betfair, maybe a few others like Caesars. Apparently Pinnacle and Betfair are the only ones in the business who don't limit. I really want to know who the go to lawyer is when it comes to these companies holding your money. I wonder who helped that one woman who got scammed by bet365? I heard they paid her a percentage but not the full amount..

 

[ramidabbour]

UPDATE - Bad news guys.

So I had a chat with a live agent, mentioned that I was unemployed, and they proceeded to block the betting functionality, and the deposit. Then they explained via email, asking me how I'm funding my account.

I explained to them, then they blocked the withdrawals. Now my account is fully locked again, and I need to send in " source of funds" proof.

Again, I'm dealt with the same issue, where the upload tool is broken and not accepting anything.

I don't even know what document they want.

The account now has 15,000 CAD.

Keep in mind, the original email sent out to me, was sent to the wrong email, regarding the initial freeze, I had to connect with a live agent for them to correct the email, which is weird because I've been with them for six years.

I will keep everyone posted, I will submit another complaint on the form, thanks

 

[sportsbettor5]

An offshore sportsbook asking for "source of funds"......

 

[ramidabbour]

It's just frustrating.

They block my account, ask for a document, don't say which document.

Then, when I try to send anything, it doesn't allow me to.

I don't mind submitting documents, but when you don't tell me which one, and don't allow me to send it, it's quite annoying.

Anyways...lets wait

 

[sportsbettor5]

It's just frustrating.

They block my account, ask for a document, don't say which document.

Then, when I try to send anything, it doesn't allow me to.

I don't mind submitting documents, but when you don't tell me which one, and don't allow me to send it, it's quite annoying.

Anyways...lets wait

Well that's definitely frustrating. What the hell happened to Pinnacle? People used to talk about it like it was head and shoulders above the competition. Now it's clearly the worst book catering to whales/sharps and I would feel safer playing with BetDSI or Jazz than Pinnacle.

 

[ramidabbour]

Everyone and their mother, raves about Pinnacle.

Best bookie in the business.

I don't really know what's going on.. I'm not even pulling that much I'm averaging 200 grand per month of betting transactions and profiting maybe 8-10 grand per month.

They let you pull out six figures minus a couple grand.

They seem to pay out, but they do seem to give a hassle.

I just really need to be careful with what I say and what information is given out from my end.

Not really sure what's going on though.

 

[infotimbo]

An offshore sportsbook asking for "source of funds"......

Pinnacle is licensed in Canada, isn't it?! So it could also be a requirement by law