BetUS no pay

[adg199]

I am making this post because I don't know what else to do at this point. I have an account at BetUS and have met my rollover. I requested a withdrawal months ago and still have not received my payout. They sent me an email after the request asking for my ID and a selfie holding my ID. I happen to have lost my ID earlier that day so had to order a new one. Once I got the new ID I sent in the picture and the selfie. They still wouldn't pay and asked for me to call. I have since called at least 10 times, I have done a zoom they requested where I held my ID up, still no payout and no explanation. All they say is the account is under review. They keep telling me an email will be sent with some explanation or resolution yet no email has come. If I email them asking what is going on all I get in reply is a generic email stating I must call and speak with someone. When I call they either just hang up on me (not sure if this in intentional or the call just drops off) or they say there is no informtation and I have to call back another time. This whole thing makes no sense, ive cooperated and done everything they have asked.

 

[jyumni]

this was ongoing problem for few months and this is first time you posting?

Betus gives hassle for the payouts however for last 7,8 years they always paid so I doubt your accusation.

 

[adg199]

this was ongoing problem for few months and this is first time you posting?

Betus gives hassle for the payouts however for last 7,8 years they always paid so I doubt your accusation.

Yes, I mean I tried to get it resolved by dealing with them directly but that hasn't worked so I felt maybe posting something could help. Perhaps someone else has some advice. So, you're calling me a liar? Like I have nothing better to do than make up fake no payout claims? I heard they were reputable that why I was playing with them, but my experience has been very negative with no explanation on their part.

 

[titan]

Yes, I mean I tried to get it resolved by dealing with them directly but that hasn't worked so I felt maybe posting something could help. Perhaps someone else has some advice. So, you're calling me a liar? Like I have nothing better to do than make up fake no payout claims? I heard they were reputable that why I was playing with them, but my experience has been very negative with no explanation on their part.

We can't do much here other than give you what we've experienced and what we know. Here's what we know about BetUS and I think was being conveyed. They have some of the worst KYC methods around and they can go from tedious to sounding becoming similar to a video interview for citizenship into a country but after all that, as far as I know, they 'always' pay and they pay big amounts.

It's possible something spooked them. Did you run up a high balance, did you hit them on soft markets? Not having the ID even if it wasn't your fault is also something that can spook a book. Their KYC policies range from doing normal Vegas tricks of hoping you just continue to continue to gamble because it's an inconvenience to if they suspect your are a P2 Bonus Hunter, they will try everything in their power to trip you up so that they can prove that and not pay.

 

[mrmcnasty]

I would just keep calling and emailing daily, I wouldn’t stress it too much yet. Also do your best to remain civil and accepting of their requests. Only hurts you if you get aggressive or threaten them. I’d say there’s a really good chance you get paid still

 

[jyumni]

Yes, I mean I tried to get it resolved by dealing with them directly but that hasn't worked so I felt maybe posting something could help. Perhaps someone else has some advice. So, you're calling me a liar? Like I have nothing better to do than make up fake no payout claims? I heard they were reputable that why I was playing with them, but my experience has been very negative with no explanation on their part.

No, Im not calling you a liar , relax.
First time poster and its common that they falsely accuse books that they lost money.
However you sound genuine, hope you can get your money.
BetUS as far as I know they always pay so eventually you will get paid im sure.

 

[Miz]

Betus has been reliable for years now. 12 to 15 years back they pulled nonsense but not now. You should be ok

 

[jyumni]

Betus has been reliable for years now. 12 to 15 years back they pulled nonsense but not now. You should be ok

They hire Warren Sapp , now I think Tomlinson for the face of the company?
Warren Sapp not so much but Tomlinson is impressive.
I mean no other un-regulated do this and Im not kidding they have like 30 different account managers.
I trust them over anybook except Bookmaker, Betonline family.

 

[baus]

They hire Warren Sapp , now I think Tomlinson for the face of the company?
Warren Sapp not so much but Tomlinson is impressive.
I mean no other un-regulated do this and Im not kidding they have like 30 different account managers.
I trust them over anybook except Bookmaker, Betonline family.

I suspect BetUs has more like 300 of those account managers, which are just sales guys.

Didn’t BOL have Mayweather as a spokesperson for awhile?

BAUS

 

[dsdsaed32]

That happened to me. After three months, I stopped texting and calling them. I think they’ve decided not to pay you, but they don’t want to say so directly.

 

[btcfan]

They will definitely pull some shady things to get more rollover out of you (casino is the worst...stay away) but I haven't heard much in the way of not paying. Stay persistent with them...

 

[Ace7550]

I am making this post because I don't know what else to do at this point. I have an account at BetUS and have met my rollover. I requested a withdrawal months ago and still have not received my payout. They sent me an email after the request asking for my ID and a selfie holding my ID. I happen to have lost my ID earlier that day so had to order a new one. Once I got the new ID I sent in the picture and the selfie. They still wouldn't pay and asked for me to call. I have since called at least 10 times, I have done a zoom they requested where I held my ID up, still no payout and no explanation. All they say is the account is under review. They keep telling me an email will be sent with some explanation or resolution yet no email has come. If I email them asking what is going on all I get in reply is a generic email stating I must call and speak with someone. When I call they either just hang up on me (not sure if this in intentional or the call just drops off) or they say there is no informtation and I have to call back another time. This whole thing makes no sense, ive cooperated and done everything they have asked.

How much do they owe you?

 

[jyumni]

hmmm i never heard them not paying last 10 years or so...

 

[btcfan]

Classic BetUS. Buddy of mine is trying to finish rollover and just told me they randomly added some FP to his account, increasing the roll. Unbelievable (but not really). Told him to jump on chat to get them to remove it. Will report if he isn't successful.

Glad I don't get those promos anymore. Always deposit X to make up for profits on them before any bonus. No thanks.

 

[off-shorelore]

I am making this post because I don't know what else to do at this point. I have an account at BetUS and have met my rollover. I requested a withdrawal months ago and still have not received my payout. They sent me an email after the request asking for my ID and a selfie holding my ID. I happen to have lost my ID earlier that day so had to order a new one. Once I got the new ID I sent in the picture and the selfie. They still wouldn't pay and asked for me to call. I have since called at least 10 times, I have done a zoom they requested where I held my ID up, still no payout and no explanation. All they say is the account is under review. They keep telling me an email will be sent with some explanation or resolution yet no email has come. If I email them asking what is going on all I get in reply is a generic email stating I must call and speak with someone. When I call they either just hang up on me (not sure if this in intentional or the call just drops off) or they say there is no informtation and I have to call back another time. This whole thing makes no sense, ive cooperated and done everything they have asked.

Any update?

 

[baz]

"I happen to have lost my ID earlier that day"

Lost me right there.

 

[Ace7550]

"I happen to have lost my ID earlier that day"

Lost me right there.

Why?
Whether he lost it, or it was expired or he just didn't have one it shouldn't matter. Guy should still get paid.