BETFAIR sportsbook dont payout 10500 eur,account suspended..

[quincunx]

Try asking about that on their live chat.Try to get a screenshot or a transcript if they confirm receipt.

 

[skonests]

looks problem was on photo size-yestarday i resend 3 emails by 2 photo each and get 3 confirming emails.will se now.

 

[skonests]

just get email from accountsecurity

Hello Deniss,

Thanks for sending us the requested photos, we are currently reviewing your account and shall determine an outcome in this coming days.

Thanks,

Account Security Team
Betfair

 

[quincunx]

Thanks for keeping us updated.

 

[skonests]

after 9 days Asked betfair -what you mean by"this coming days" and get answer

Hello Deniss,

We have responded to the MGA regarding the complaint you raised to them.

Please liaise with them for any further information.

Thank you,

Account Security Team
Betfair

 

[quincunx]

That doesn't sound too promising,Deniss.You'll have to contact the MGA again.Hopefully,they will allow you to provide information directly to them,and explain any deficiencies.Please tell us how it turns out.Thanks again for keeping us updated.

 

[skonests]

as i told before here-MGA do not help players for sure,IBAS YES,MGA NO.Is there any other chance where to send complaint? Is there any other player who get legal winning from Betfair without MGA assistance?? It is absolute nonsence what happen now-Im just wondering why SBR responsible keep silence and do nothing and Betfair still is on Green list !!!??? is there any SBR responsible who can abused me on some illegal activities with betfair or have any info from betfair regarding me and my account?

 

[quincunx]

Deniss,you did say two posts ago that Betfair told you 'we have responded to the MGA regarding the dispute you raised to them'.So the MGA must have taken the trouble to contact Betfair and ask them why they had acted as they did.Now Betfair are refusing to tell you any more directly,but they will have had to explain their reasons for refusing not to pay you/why they didn't like the ID you sent them to the MGA.So the only way for you to find out what those reasons were is to ask the MGA.

 

[quincunx]

Apologies for my mistake in the last reply,it should have read 'they will
have had to explain their reasons for refusing to pay you....to the MGA'.

 

[skonests]

As I told before-Malta is on one hand with operators beccause confiscate money go to Malta account.This is absolutely false and unverified informatioan regarding me and my address !!! NONSENCE !!!

Dear Mr. Malerovs,

Further to the below case, please be informed that we have received information from the representative of PPB Counterparty Services Limited (betfair.com) who have informed the MGA that the proof of address, phone provided is invalid etc. The operator provided information and data which is extracted from their internal systems. This they do as part of the ongoing investigations that the MGA orders when a player complaint is received. This information is of a sensitive nature and cannot be provided to the player as is your case. In your specific case, the information was passed to the MGA and examined in detail so as to confirm the Operator’s explanation of events. From the Authority’s end, it was determined that the Operator acted in accordance to the regulations and Terms and Conditions.

Please note below their Terms and Conditions:

1. Your Account
In consideration of our accepting your application to open an account, you represent to us (and acknowledge that we rely on these representations) as follows:
b. You agree to provide accurate registration information, including without limitation your correct date of birth and your country of residence. You agree to inform us of any changes in such details;
c. You are the person whose details are provided in connection with your registration or, in the case of legal entities, you are a duly authorised representative of the relevant legal entity;
d. You are acting as a principal and not as an agent on behalf of a third party;

7. Suspension or termination
Either we or you may suspend or terminate your account at any time, either with or without cause, upon notice (we will use our reasonable endeavours to give such notice to you either before or after suspending or terminating your account).
Following termination or suspension of your account, the Trustee will, in the normal course of events, return any funds in your account to you in accordance with the Trust Deed.
However, we reserve the right to notify the Trustee to withhold the funds in your account from you pending the determination of any investigation (including any relevant external investigation) where:
a. we suspect you have acted in breach of these Terms and Conditions or any other agreement relevant to your activities on our site, including where we suspect the account has been linked with fraudulent or dishonest activity; and/or
b. we have to notify the Trustee to withhold the funds in your account by law or to comply with any advice, request or instruction from any governmental, regulatory or enforcement authority.
Following the determination of any such investigation we reserve the right to seize some or all of the funds in your account (by notifying the Trustee that the funds in your account should be released to us) if we are satisfied that you have acted in breach of these Terms and Conditions or any other agreement relevant to your activities on our site. We will deal with any funds obtained by us in this manner at our sole and absolute discretion and/or in accordance with any advice, request or instruction from any governmental, regulatory or enforcement authority.


We wish to remind you that when you created your account you agreed to adhere to the Terms and Conditions and therefore the MGA cannot offer you further support with this specific case seeing that you had agreed to such Terms. We will have to consider the complaint case closed.

Regards,

Kris


Kristian Hans Cassar
Player Support Administrator

T +35625469000
A Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta
E complaints.mga@mga.org.mt W www.mga.org.mt

 

[quincunx]

Apologies,Deniss,I hadn't realised that the confiscated funds could be seized by the MGA - putting their objectivity into question.They seem to have accepted Betfair's interpretation of their own systems' data,without giving you the opportunity to prove your identity.

 

[quincunx]

Try contacting Jimmy Justice on Twitter [his contact details are available there] and explain the situation.

 

[skonests]

Hi quincunx!
Can you post their contact address here?Unfortunately i do not use twiter.Is there any email address of this man?
Thank you quincunx,only you and Trevrizent help me here with advise.
I would like to say BMR Sandy and other from support do nothing,absolutely nothing,no anwer from support here....
Now situation is folloving-betfair abused me on wrong address,telephone-(BULLSHIT!!!!) number etc(intresting what is ETC???) and Malta agree this decision.
one company (betfair) give other (Malta) false,misleading,fake,distorted information regarding me and my address. Now i will sue Malte not betfair,because this is higher instituion and he approoved false,distorted info from betfair or on other words they do not make sure that the truth of the word given from betfair,because betfair also dont do it-both will pay penalty.They claims I do not live there where I live-that very funny indeed !!!

 

[quincunx]

Go to justiceforpunters.org There's a website forum on the top line and a contact button at the bottom which brings up a contact email address.

 

[skonests]

i registred to this forum but admin do not aproved my profile(Your account is currently inactive and will need to be approved by an
administrator before you can log in. Another email will be sent when this
has occurred.) and i do not have chance to login into this forum to send mesage to Jimmy.I wrote replay to welcome email(admin@justiceforpunters.org) but looks this is not active email for use.
So maybe if you,quincunx,be so kind please announce Jimmy about me and my issue.My email is malerovs.d@gmail.com

 

[quincunx]

I did post the email here,but it had a link and maybe posting links like that here is forbidden.So you will just have to use the email address that comes up when you click on the contact button at the very bottom of the page at justiceforpunters.org
You do not need to register for the forum for that.

 

[eemurla]

info@justice.....

that is their mail mate
maybe it should help you
i wish you a good luck to take your money

 

[skonests]

<p><a href="mailto:info@justice" rel="nofollow">info@justice</a>..... </p>
<p>that is their mail mate<br />
maybe it should help you <br />
i wish you a good luck to take your money</p>

Thank you very mych!

can you please send me to my email this contact or I cant open hiden end of this email address.

malerovs.d@gmail.com

 

[eemurla]

Sent you yesterday the email.
Is everything okay?

 

[skonests]

Yes ,thank you,got it.will be back with news later.