[Record] How long will take to verify a marathonbet account，how long he will respond? a scam platform?

[lead08]

Because marathonbet is an old platform for more than 20 years,i sign up this month, and it was very smooth at the beginning. I am very satisfied with the speed of deposit and withdrawal. So I kept increasing the deposit and betting amount, but after making profit on 17th May,I received an email requesting verification, so 18th I submitted the required documents.

But since I received the verification email, my account has been restricted. The betting amount can only bet about 0.1 dollor,each time, and the withdrawal function is turned off, and only the deposit function is reserved.

Atfer submitted, I use live chat,ask about the verification progress of my account, but the online customer service just replied, nothing can help me,they do not know any about the verification ,and i also can not do anything ,only can do is wait.time may be a week, maybe a few months or more long,it depend on the progress of their verification department.(this reply seems scammer)

Then I called +44 1273 964706 (Damn the pay call, cost me $30 for 2 minutes) and got the same answer as the online customer service.

Then I try to email to care@marathonbet.com, payments.asia@marathonbet.com, but also onley get auto-response email,nothing respond.

I try to contact by twitter and facebook ,but theirs be closed long time.

Finally, I searched for similar cases through google, so I came to bookmakersreview and found that there are many similar cases.

Many comments say that verifying the account and delaying time are all fraudulent behaviors, the purpose is to embezzle the funds of the guests. But my account is only $2000, as a platform that has been running for 20 years, and the bookmakersreview score is B, is marathonbet going to scam for $2000?

So i will record this verification process，and draw a conclusion: marathonbet is trustworthy or scammer？

The 7th day，if there is still no response,i will file a complaint,aks help for BMR,thanks

 

[lead08]

just send a email to care@marathonbet.com again.

 

[lead08]

just find

Marathonbet is rated "Bad" with 1.5 / 5 on Trustpilot

Do you agree with Marathonbet's TrustScore? Voice your opinion today and hear what 193 customers have already said.

uk.trustpilot.com

about this company rate.

 

[Enikk]

Weird that you were originally able to withdraw and had no issues do so if I read it correctly. Keep us updated and file that complaint if need be. gL

 

[lead08]

Weird that you were originally able to withdraw and had no issues do so if I read it correctly. Keep us updated and file that complaint if need be. gL

yes,i also do not know why.

 

[lead08]

today,marathonbet also not send any reply to me.when i login in ,i find it request me to upload files again.
i just upload,see how long will reply to me.

 

[lead08]

just receive the live chat answer.

he department asked today you to upload : This could be any one of the following:

• driving licence
• national identity card
• military identification
• official birth certificate

You must also provide us with one photo, in which in one hand and next to your face you are holding the page of your passport with a photo and number and series and in the other hand a sheet of paper with the following number written on it.

i plan to do and upload.

 

[lead08]

Have been upload the new request files.

 

[lead08]

yesterday upload the new request files.
today not get reply.

 

[lead08]

receive a reply,let me wait.:

Thank you for choosing Marathonbet. I have reviewed your account and I can see that the relevant department on 23/05/2022 did send you an email requesting further information. However, I can also see that you on 23/05/2022 have uploaded documents. Please be aware that the verification process can take several working days from when documents are received. The relevant department will contact you as soon as an update becomes available. We thank you for your patience during this time.

Kind regards, Soeren

 

[lead08]

today still receive this reply:
Please be aware that the verification process can take several working days from when documents are received.

 

[BMR Disputes Matt]

Marathonbet have been unusually slow responding to BMR enquiries as well.

If you have submitted a dispute we are following all active ones up.


BMR Dispute Resolution Service

 

[lead08]

Marathonbet have been unusually slow responding to BMR enquiries as well.

If you have submitted a dispute we are following all active ones up.


BMR Dispute Resolution Service

thanks your reply,i will submit a dispute later.
today they still not reply any.

 

[lead08]

Yesterday I was very angry， because my account was reset and asked to upload again, this is the third upload, and still not email inform and tell me why, and what to need upload.
Later, I argue the online customer service once, and then the customer service helped to query and sent the following content.
-----------------------------------------------------------------------------------------------------------
Please read the request carefully and do not send copies of previously submitted documents. To complete your account verification, please provide a copy of an additional document to help us verify your identity. This can be any of the following:

driver's license
national identity card
Military ID
Official birth certificate
In addition, you must provide us with a photo of you holding the passport page with the photo, number and series next to your face and a piece of paper with the following number written on it in the other hand: 7012. This is to verify that you are the true holder of the previously submitted documents.

Additionally, we kindly ask that you log in to your personal account via an Internet browser, as the full version of the site will display details and provide two screenshots of your personal account in Webmoney:
Screenshot of the personal account page in the "Trading" section
Screenshot of Profile page
Please use the "Upload ID" feature of this website to submit our required materials. The file must be in original size, preferably with colors and one of the following formats PDF/PNG/BMP or JPEG if available.

-----------------------------------------------------------------------------------------------------------
ID and photo i have send before,i do not understand why still need to upload again,and this time need me add transaction record.

In fact, it is still hard to understand that a company established in 1997 has such poor efficiency and service awareness. I played for a week and verified it for 3 weeks, but it still failed.

 

[lead08]

Marathonbet have been unusually slow responding to BMR enquiries as well.

If you have submitted a dispute we are following all active ones up.


BMR Dispute Resolution Service

I have submitted a dispute.
thanks

 

[lead08]

no reply these 2 days

 

[lead08]

no news both BMR and Marathonbet

 

[Hunch]

Marathonbet name popping up all over these forums.

Time for a rating review.

 

[lead08]

Marathonbet name popping up all over these forums.

Time for a rating review.

agree

 

[BMR Disputes Matt]

Hi lead08,

There is not much BMR can do to intervene for you when the sportsbook is asking for KYC information.

They see this as a security issue and honestly everything you have described in this thread so far is within normal industry standards for second level KYC, so we do not even have grounds to question them technically.

I will add your complaint to the list we are about to present to Marathonbet's owner company management today though and hopefully that might encourage them to get your account sorted out faster.


BMR dispute Resolution Service