A little bit from the chat
Phil: your account was disabled and you were emailed about it. We are under new ownership, and your account was not transferred
Phil: I have no information about a balance in your account. That was old owenership.
Phil: I am sorry, that is the only information I have
Phil: We can't help you in regards to previous funds, and your account was disabled
Phil: there is no balance transferred to the new ownership, I am sorry
Phil: the only thing I can offer you is a new account so you deposit and play