First, let me explain the situation.
I created an account on bookmaer.eu on December 12th where I made a deposit of $2000 and took a bonus of $400 because why not? Within 5 days I was gambling and playing anything and everything. From prematch and live betting to various casino games. After hanging around a lot, I made a $15,000 payout request on December 15, where at that time I had about $18,000 in my account. Two days passed and nothing happened, and when I asked them what happened to my payout, they asked for a selfie of me holding my ID and holding today's date, and at the same time they did not send me any email regarding that i need to send of all of this until I asked them . After I sent it, they asked me to fill out a payment form in Excel, which I did. In the next two emails, I received two questions, the first was to confirm my residential address (it did not change compared to my address on ID), and the second question was whether I had been in my state in the past few weeks/months. I replied to those two emails and after that they did not reply to me again. The last time they responded to me was on December 26, and until today I have sent countless emails, but of course, no response. When I asked in the live chat for they supervisor or manager they told me that they only do support service via live chat and they doesn't have any official email which is of course a huge lie. I found on their site few emails and i wrote to all of them where from one i received a robotic answer:
"Customer care is very important to us, and as such, our compliance team will work diligently to verify the KYC documents you send in. As soon as the review is complete, you'll be emailed to your account's registered email address. We appreciate your understanding and patience.,, .
Obviously I was scammed and they won't pay me the money from the account, and in the meantime I lost the rest of the money from the account that I left to gamble with it. I'm shocked by this, I've never had something like this happen to me, it's not the first time I've did a large payout from a bookie, I won't name names, but some other bookies from this forum have paid me figures that are much higher than $15,0000 without any problems.
I heard about them through this forum and it is obvious that this is a poor and cheap trick by bookmaker who wants to screw me over, therefore I don't think their name should be on this site at all! If necessary to prove that i doesn't lie I can provide all the pictures, recordings or any detail without any problem on my part, I will also hire a lawyer at the beginning of February if they keep ignoring me because I have had a lot of sleepless nights because of this insolence.
I created an account on bookmaer.eu on December 12th where I made a deposit of $2000 and took a bonus of $400 because why not? Within 5 days I was gambling and playing anything and everything. From prematch and live betting to various casino games. After hanging around a lot, I made a $15,000 payout request on December 15, where at that time I had about $18,000 in my account. Two days passed and nothing happened, and when I asked them what happened to my payout, they asked for a selfie of me holding my ID and holding today's date, and at the same time they did not send me any email regarding that i need to send of all of this until I asked them . After I sent it, they asked me to fill out a payment form in Excel, which I did. In the next two emails, I received two questions, the first was to confirm my residential address (it did not change compared to my address on ID), and the second question was whether I had been in my state in the past few weeks/months. I replied to those two emails and after that they did not reply to me again. The last time they responded to me was on December 26, and until today I have sent countless emails, but of course, no response. When I asked in the live chat for they supervisor or manager they told me that they only do support service via live chat and they doesn't have any official email which is of course a huge lie. I found on their site few emails and i wrote to all of them where from one i received a robotic answer:
"Customer care is very important to us, and as such, our compliance team will work diligently to verify the KYC documents you send in. As soon as the review is complete, you'll be emailed to your account's registered email address. We appreciate your understanding and patience.,, .
Obviously I was scammed and they won't pay me the money from the account, and in the meantime I lost the rest of the money from the account that I left to gamble with it. I'm shocked by this, I've never had something like this happen to me, it's not the first time I've did a large payout from a bookie, I won't name names, but some other bookies from this forum have paid me figures that are much higher than $15,0000 without any problems.
I heard about them through this forum and it is obvious that this is a poor and cheap trick by bookmaker who wants to screw me over, therefore I don't think their name should be on this site at all! If necessary to prove that i doesn't lie I can provide all the pictures, recordings or any detail without any problem on my part, I will also hire a lawyer at the beginning of February if they keep ignoring me because I have had a lot of sleepless nights because of this insolence.
