unfortunately I have a problem with the bookmaker Betway. On sunday I won a high amount (11,600 €). Following that, my account has been closed and I did not get my money. Including all winnings, my account balance was 12,763.93 €. The first deposit amount of 625 € was already transfered into my Skrill Account.
Betway does not provide me with any information about the reason why my account got closed. They only rely on their clauses (11.1 and 16.1) of their terms and conditions which is very unclear because these clauses simply indicate that it is only allowed to claim the bonus once per person/household/IP etc.
My husband had a Betway Account a long time ago which might be the problem here. But Betway does not give any information, they only rely on having acted appropriate to their terms & conditions what they told me in a chat session. The lady from the chat furthermore told me that they do not have to give more information although I cannot see why they closed my account.
As you can see, I would like to get my money, which I properly won because I did not violate any rule. Screenshots of the bets and the total amount in the account were made and thus are available.
Do you have any idea, what I coud do ?
Betway does not provide me with any information about the reason why my account got closed. They only rely on their clauses (11.1 and 16.1) of their terms and conditions which is very unclear because these clauses simply indicate that it is only allowed to claim the bonus once per person/household/IP etc.
My husband had a Betway Account a long time ago which might be the problem here. But Betway does not give any information, they only rely on having acted appropriate to their terms & conditions what they told me in a chat session. The lady from the chat furthermore told me that they do not have to give more information although I cannot see why they closed my account.
As you can see, I would like to get my money, which I properly won because I did not violate any rule. Screenshots of the bets and the total amount in the account were made and thus are available.
Do you have any idea, what I coud do ?