Best/Worst Customer Service Experience?

[quantumleap]

I would say I've always had the easiest time dealing with Heritage CS with any issues.

Getting BOL CS to fix a mis-graded play or some minor mistake has always been a huge pain in the ass.

I had an issue with Gabe at Heritage quite a few years ago. I was told by a Customer Service rep during a chat that I received a bonus for some reason, I don't remember. It was less than $100. I kept the chat session log.

I didn't need the money right away so I didn't apply for it. You had to put in a request. I figured they would keep it on their books for awhile so I figured I could wait until the next time I re-deposited to apply for it.

When I asked the CS rep about the bonus she said she didn't know if she could give me the bonus so I asked for a manager. I got Gabe and he told me that since I waited so long it must not be that important to me so I wouldn't get the bonus. He didn't understand that it was important to me as a matter of principle, it just wasn't urgent. No one said the bonus had to be applied for within a set amount of time.

So I quit playing there for a few years. Imagine pissing off a customer for less than $100 when they were making way more than that from my bets.
----
Then, a few months ago I tried logging on with an old account number and of course it wouldn't work. I don't even know why they gave me a new one. So I called Heritage Customer Service and told the guy the story. He started getting mad and raising his voice because he thought I was yanking his chain because I had the wrong account number.

I asked if they could look up my account number using my email address. The guy kept getting madder and madder and said they don't work that way. I asked him why he was getting so mad and he said he wasn't mad. So I started talking like he was and told him I wasn't mad either.

What kind of outfit doesn't have a way to recover your account number?

 

[sportsbettor5]

Pinnacle worst by far, threatened me with confiscation of my six-figure balance in violation of their own terms


Bookmaker best. Quickly corrected an error in deposit amount.

5Dimes most interesting. Tony (RIP) told me the government could never "crack this nut" and that my info was safer with him than in the "little black book" of a prostitution ring.

 

[Tanko]

Sportsbetter, Is your name in the "little black book" of a prostitution ring?

 

[sportsbettor5]

Sportsbetter, Is your name in the "little black book" of a prostitution ring?

lol. I still have the conversation log:

....
Tony: you're safer here than in any woman's black book
5DXXXXXXX:I actually don't understand that statement, haha
Tony: you're safer here than you are just about anywhere in this world
Tony:then you can skip the 2nd statement
5DXXXXXXX:Tony, I believe you. 5Dimes has a good reputation.
Tony:i'm going to be doing this for another 20-30 years
5DXXXXXXX:But you and I both know the history of online sportsbooks being shut down by aggressive governments.
Tony:this is one nut that no one will ever be able to crack
Tony:yes, and most all of those clowns thought it was a good idea to fly their private jets onto the evil empire's soil
....

Ah, the memories...unfortunately he didn't get to do it for 20-30 more years.

 

[BigJay]

lol. I still have the conversation log:

....
Tony: you're safer here than in any woman's black book
5DXXXXXXX:I actually don't understand that statement, haha
Tony: you're safer here than you are just about anywhere in this world
Tony:then you can skip the 2nd statement
5DXXXXXXX:Tony, I believe you. 5Dimes has a good reputation.
Tony:i'm going to be doing this for another 20-30 years
5DXXXXXXX:But you and I both know the history of online sportsbooks being shut down by aggressive governments.
Tony:this is one nut that no one will ever be able to crack
Tony:yes, and most all of those clowns thought it was a good idea to fly their private jets onto the evil empire's soil
....

Ah, the memories...unfortunately he didn't get to do it for 20-30 more years.

A lot of irony in that one conversation

 

[uscphillyguy]

So just a quick update……this ManBoob with the letters in his name starting with a O and ending in a L just gave me a 2 week cooling out period over the post. Now this is after he threaten to fight me in a management thread

lurking much?….

 

[rolandcorts]

So just a quick update……this ManBoob with the letters in his name starting with a O and ending in a L just gave me a 2 week cooling out period over the post. Now this is after he threaten to fight me in a management thread

lurking much?….

That guy is the biggest moron to ever work across the street. He has a batting average of 0.092.

 

[Enikk]

So just a quick update……this ManBoob with the letters in his name starting with a O and ending in a L just gave me a 2 week cooling out period over the post. Now this is after he threaten to fight me in a management thread

lurking much?….

Not sure why Bobby deleted that. Maybe by accident. That is terrible that long standing members are getting banned for having an opinion. USC can you posts that infraction again?? That looks like bullshit to me

 

[uscphillyguy]

Yeah all I said was “funny thread” as we were discussing poker. He somehow thinks the new owners have a Data base of poker points. They can’t even figure out the sports book!

 

[uscphillyguy]

Not sure why Bobby deleted that. Maybe by accident. That is terrible that long standing members are getting banned for having an opinion. USC can you posts that infraction again?? That looks like bullshit to me

 

[Enikk]

Yeah all I said was “funny thread” as we were discussing poker. He somehow thinks the new owners have a Data base of poker points. They can’t even figure out the sports book!

That is even worse than what I thought it was for. I figured it was something political. That poker thread was nothing. Here I thought maybe we would see him and others in a game soon.

 

[Enikk]

Thank-you for re-posting!!

 

[uscphillyguy]

Thank-you for re-posting!!

I mean 2 weeks?

 

[rolandcorts]

He single-handedly ruined the sportsbook & industry forum

 

[Enikk]

2 weeks for saying "nice thread." Can't make this shit up. Yeah, I would say that is bad customer service. Optional did have a great post in that thread when he replied to Frankie:

Originally Posted by franklee168
I noticed a long time poster go to the other side even though he said he wouldn't. If he starts playing poker, will others follow? Weird.


"May as well if we don't have it here Frank.

Better to have as many people as possible still engaged in forumville than getting all precious about loyalty to one or another when there is only a handful left."


I have said it over and over as well. There is no reason not to take what each forum has to offer. I hope they come over for the RudyRuder funeral and play in the poker game. No hate here. It sounds like that forum is just looking for a whole new community and customer base.

 

[Bubbles]

i'm more curious what post you posted to get the 2 weeks ban.

 

[Hunch]

Originally Posted by franklee168
I noticed a long time poster go to the other side even though he said he wouldn't. If he starts playing poker, will others follow? Weird.


"May as well if we don't have it here Frank.

Good, they have Optionals permission now.

 

[Danny7]

5Dimes most interesting. Tony (RIP) told me the government could never "crack this nut" and that my info was safer with him than in the "little black book" of a prostitution ring.

Love to hear those Tony stories! There should be a thread devoted to that...

 

[Danny7]

...... I get transferred to Tony and he flips out acting like I cheated. I was like dude. I am telling you take take money from me, not asking for anything. I am reporting an error. He quickly knew he fvcked up and kept apologizing. I probably saved him a bunch if others were paid out the same. .....

Great story! Congrats on your honesty in this situation! I think it's important to expect from both sides (bettors and bookmakers) to be honest and fair in situations when obvious errors go to their advantage. In the long run it's good for both sides.

 

[Shortstop]

The Greek was the best. No other book even close.

Still miss that place…