1xbet stole my winnings

[BMR_Brad]

Also the bet can only be refunded if the game was not played not if the official result is not published.

I asked some times to refund a bet because there was no official result for 24 hours and i was told to wait for the result.

Again why here it was refunded even if the game was played ?

I would like to understand please

Is this written anywhere in your VIP offer terms Frenchbettor?

Nothing else about times or what is official should really matter if that is really their terms.

 

[BMR_Brad]

@1xbet would you be able to confirm what the terms of this special VIP customer deal are?

If it is only meant to allow quicker voiding of cancelled game bets, maybe it should not be applied here?

 

[frenchbettor]

Hello this is the english transaction of the email chain with 1xbet

Re: hi this match has been cancelled bet number 19767747047 As a platinum vip I demand an immediate refund. [#8271372]
Boîte de réception

info-pl@1xbet-team.com
alone. 3 juil. 12:23 (il y a 5 jours)
Dear User, Your request is under review. Regards.

Pierre Lucas <pierre75lucas@gmail.com>
alone. 3 juil. 12:51 (il y a 5 jours)
À info-pl@1xbet-team.com

Hello this game is winning bets number 19767747047

National Assembly (Women) - Mufulira Wanderers (Women) score ≻ 03.07.2021 ≻ Match score ≡ 777score.com

National Assembly (Women) - Mufulira Wanderers (Women) score ≻ 03.07.2021 ≻ Match score ≡ 777score.com

777score.com

Pay it


info-pl@1xbet-team.com
alone. 3 juil. 12:52 (il y a 5 jours)
Dear User, The coupon has been billed as a refund. Regards.

info-pl@1xbet-team.com
sam. 3 juil. 12:55 (il y a 5 jours)
Dear User, Your request is under review. Regards.

Pierre Lucas <pierre75lucas@gmail.com>
alone. 3 juil. 12:56 (il y a 5 jours)
À info-pl@1xbet-team.com

No, the game is over, the score is 0 0, the bet is won.

 

[frenchbettor]

For the best illustration of why in this case 1xbet behavior is unfair, i made on june 9 a similar request on a game for which there was no published result after 24 hours. The game was indeed played (which i didn't know before the result was published) and my bet end up being lost.

Look how different 1xbet act in this case

Re: Hello, it's been 24 hours since the official result of the match on the bet 19344324937 has been published. According to your terms and conditions in such a case the bet should be considered as refunded. I am a platinum vip and I am asking you for a [#7850026]​

Boîte de réception

info-en@1xbet-team.com​	jeu. 10 juin 05:04
À moi

anglais


français


Traduire le message
Désactiver pour : anglais




Dear user,
The information on the event is still being investigated. Please kindly wait.

Pierre Lucas <pierre75lucas@gmail.com>​	jeu. 10 juin 06:23
À info-en@1xbet-team.com

As a vip platinium in case of postponement I have the right to immediate reimbursement it is the vip status

info-en@1xbet-team.com​	jeu. 10 juin 06:33
À moi

anglais


français


Traduire le message
Désactiver pour : anglais




Dear user,
The bet slip will be settled as soon as our specialists receive the official results.

Pierre Lucas <pierre75lucas@gmail.com>​	jeu. 10 juin 06:40
À info-en@1xbet-team.com

The game was not played please refund my bet its enough now

Pierre Lucas <pierre75lucas@gmail.com>​	jeu. 10 juin 07:01
À info-en@1xbet-team.com

Refund the bet now its been 24 hours !!!!

info-en@1xbet-team.com​	jeu. 10 juin 07:35
À moi

anglais


français


Traduire le message
Désactiver pour : anglais




Dear customer,
Unfortunately, we can not make the process faster, kindly wait.

Pierre Lucas <pierre75lucas@gmail.com>​	jeu. 10 juin 07:45
À info-en@1xbet-team.com

After 24 hours if bet no paid its refund please please It’s the term and conditions

info-en@1xbet-team.com​	jeu. 10 juin 10:48
À moi

anglais


français


Traduire le message
Désactiver pour : anglais




Dear Customer,
Information on the event in your bet slip is under review. Kindly wait.

Pierre Lucas <pierre75lucas@gmail.com>​	jeu. 10 juin 11:37
À English

result are not available and will not be AS A VIP PLATINIUM REFUND ME IMMEDIATELY

info-en@1xbet-team.com​	jeu. 10 juin 14:54
À moi

anglais


français


Traduire le message
Désactiver pour : anglais




Dear Customer,
Information on the event in your bet slip is under review. Please be patient during this time.
Please reply only to this email thread using the 'Reply' button.

Pierre Lucas <pierre75lucas@gmail.com>​	jeu. 10 juin 14:56
À English

As a vip platinium i have the right to immediate refund before 48 hours

info-en@1xbet-team.com​	jeu. 10 juin 15:30
À moi

anglais


français


Traduire le message
Désactiver pour : anglais




Dear customer,
If a match or competition is postponed (rescheduled) for more than 48 hours for whatever reason all bets on this event shall be declared void (this is an approximate time, the bookmaker shall be entitled to keep such bets standing at its absolute discretion for the avoidance of disputes which may arise if the match is postponed for more than 48 hours from the officially scheduled starting time). The event shall be deemed postponed or rescheduled if the officially scheduled starting time of the event is altered.

 

[frenchbettor]

Here my bet 19344324937 was settled as a loss and no refund despite no result for 24 hours ....

 

[frenchbettor]

Does 1xbet or BMR have any update?

 

[BMR_Brad]

I have heard no more from then as yet Frenchbettor.

 

[frenchbettor]

Thank you for your update.

Let's hope 1xbet decides to answer the actual questions

 

[BMR_Brad]

@1xbet would you be able to confirm what the terms of this special VIP customer deal are?

If it is only meant to allow quicker voiding of cancelled game bets, maybe it should not be applied here?

*Bump*

 

[1xBetsupport]

For the best illustration of why in this case 1xbet behavior is unfair, i made on june 9 a similar request on a game for which there was no published result after 24 hours. The game was indeed played (which i didn't know before the result was published) and my bet end up being lost.

Look how different 1xbet act in this case

The situations for settling the bets that you provided (betslips 19767747047 and 19344324937) are different. We have checked the information on your request with the Security Service and received the following information:

1) The betslip 19767747047 was settled as a refund because at the moment when you had contacted to the Support Service, the Bookmaker Company had information that the match was suspended and not finished. The official result of the match was published only at 01:53 PM on the Leagues official Facebook page. At the moment of your request to the Support Service, the match wasn't finished and the Company showed you loyalty and settled the bet as a refund. Unfortunately, we can't settle this bet from the information from 777score due to it's unreliability. In this situation the League's official Facebook page is the most reliable source we have.

2) The betslip 19344324937 was settled as a loss correctly, according to the results of the match. At the moment of your request to refund, the result of the match was already published and known, and there was no prior information that the match was suspended or stopped.

Moreover, the bets from leagues without official sources can be refunded after only 48 hours without any info about its result, not 24. According to the Terms:
8.8. PRE-MATCH betting. If a match or competition is postponed (rescheduled) for more than 48 hours for whatever reason all bets on this event shall be declared void (this is an approximate time, the bookmaker shall be entitled to keep such bets standing at its absolute discretion for the avoidance of disputes which may arise if the match is postponed for more than 48 hours from the official scheduled starting time). The event shall be deemed postponed or rescheduled if the official scheduled starting time of the event is altered.

We also want to clarify the information about the benefits of VIP status. The benefits of your VIP status are: VIP Support, Faster withdrawals, VIP Cashback Casino, Your own mirror site, Double bonuses, Bet insurance, Higher maximum stake. As we can see, VIP status benefits don't include fast refunds by your request. It's solely the decision of the Bookmaker to meet these kinds of requests after additional consideration of the information about the bets.

Both of your betslips were settled in full accordance with the both Bookmaker and VIP Terms.

 

[frenchbettor]

This is frenchbettor

well the 1xbet joke, lies and scam is exposed.

this morning i asked for the refund of a bet on which there is no source that say that the game has been played here is the answer from 1xbet


Dear user,
unfortunately there is no information on official sources that the match did not take place. Please provide an official source or wait for an accountable one.
Greetings

the bet is 20473229993

well i guess that when my bet was won there was a source that said the game was not played

1xbet is a scam nothing else they take your money however they can this is the proof

 

[BMR_Brad]

Are you saying this is a new bet and it has been treated differently to the previous one Frenchbettor?

Can you please give the bet details if so.

 

[frenchbettor]

Yes it’s exactly the case and of course the bet happened to be lost in this case 20473229993

which is interesting is that here they refuse to refund saying « there is no information on official sources that the match did not take place »

Well in my other bet there was also no such information

 

[frenchbettor]

… But they refund because it was deemed to be lost

 

[BMR_Brad]

Is this another refund request issue?

 

[frenchbettor]

Yes this time denied and hours later the results came and the bet was lost

 

[BMR_Brad]

It sounds like this early cancel system is more of a trap than a benefit.

I will ping 1xbetsupport in case they have not seen this thread.

 

[frenchbettor]

Thanks a lot

 

[1xBetsupport]

Dear frenchbettor,

Thank you for contacting us. We sent a corresponding request to the Security Service for your situation.
We will surely check all the necessary information and get back to you with an answer

Best regards,
The 1xBet Support

This is frenchbettor

well the 1xbet joke, lies and scam is exposed.

this morning i asked for the refund of a bet on which there is no source that say that the game has been played here is the answer from 1xbet


Dear user,
unfortunately there is no information on official sources that the match did not take place. Please provide an official source or wait for an accountable one.
Greetings

the bet is 20473229993

well i guess that when my bet was won there was a source that said the game was not played

1xbet is a scam nothing else they take your money however they can this is the proof

 

[frenchbettor]

Thanks a lot.
‘However allow me to say that the fact that such issues are managed by a security department is crazy to me