WILLIAM HILL

[mile]

<p>Any update on this?!</p>

support@willhill.com
1:57 PM (4 minutes ago)

to me
Thank you for your query.

Your question has now been received and we will reply as soon as
possible. Should you wish to update your question, please enter your
reply between the lines below.

With regards,

Customer Services
William Hill plc


Discussion Thread
---------------------------------------------------------------
Customer By Email (peter miles) - 21/05/2014 01:57 PM
Well surely you and your team ,can now tell me what is the out come of your
8 mounth investigation into me haveing dared win from your firm.
PETER MILES

On Thu, Mar 20, 2014 at 7:26 PM, support@willhill.com
<support@willhill.com>wrote:

>
>

 

[mile]

Subject: HELP
Hi Peter,

Thank you for your e-mail.

Firstly, we would like to apologise for the inconvenience that this may have caused you. Unfortunately, the investigation in your account is not yet done. These investigations are usually done by another Team for the security and safety of the account and it's transactions, that is why it may take longer than expected. Surely, we would notify you immediately once we receive any updates in your account. In the meantime, we kindly ask for your patience.

If you have any other concerns you can contact us at any time. You can send us another e-mail at support@willhill.com or via our "Live Chat" link that appears in the "My Account" section when you are logged in, or by using one of the following phone numbers:

U.K.: 0800 085 6296
International: 00 800 3551 3551

Best regards,

Francis A.

Customer Services
William Hill Online

Well surely you and your team ,can now tell me what is the out come of your
8 mounth investigation into me haveing dared win from your firm.
PETER MILES

On Thu, Mar 20, 2014 at 7:26 PM, support@willhill.com

 

[jumperabv3]

Wow ... have you tried calling them on the phone and bothering them more than an email about this? That's absolutely unfair.

 

[quincunx]

Mile,it occurs to me that by addressing your emails to Graham Sharpe,and indeed to 'Mr William Hill' you have made this an entertaining story which might interest the mainstream press [I am not suggesting that that was your intention].I suggest that you try contacting some British newspapers with your story.If one of them publishes the story,please let us know.I really look forward to Graham Sharpe trying to explain to the newspapers why William Hill's investigation has taken so long,That would be really bad publicity for William Hill.

 

[jumperabv3]

<p>Mile,it occurs to me that by addressing your emails to Graham Sharpe,and indeed to 'Mr William Hill' you have made this an entertaining story which might interest the mainstream press [I am not suggesting that that was your intention].I suggest that you try contacting some British newspapers with your story.If one of them publishes the story,please let us know.I really look forward to Graham Sharpe trying to explain to the newspapers why William Hill's investigation has taken so long,That would be really bad publicity for William Hill.</p>

Totally agree / seconded.
I would advise you to do that.
It doesn't cost a penny and you might even get a compensation on top of everything.

 

[Trevrizent]

Yes, I agree as well. I think there's a decent chance one of the tabloids would be interested. The longer this drags on, the more it seems to me that William Hill are 'playing for time' and simply hoping that you will eventually give up and go away - keep at them!

 

[martin heinz]

I had account with hills..won several thousand in a few weeks...indtantly my bets were restricted to tiny ammounts...
They are all conmen...to be honest you will never win...its the law of the game..the industry needs investigating.

 

[nfehily76]

Could'nt agree more martin, they currently make up they're own rules to suit themselves. They have all outcomes covered and know it. There needs to be so much more regulation in the online gambling industry but it does'nt look like coming any time soon. Even the biggest bookies look very reputable from the outside but you can quickly find out just how scheming, cunning, crafty, calculating, devious, designing, conniving, wily, sly, tricky, artful, guileful, slippery, slick, etc; they can be once things don't go according to their plan, i.e you lose consistently.

 

[mile]

Subject: William Hill Online
Hi Peter,

I hope this email finds you well.

First of all,i would like to apologise for the length of time this investigation takes.

I understand that this seems to be too long for us to solve the issue than the usual. However, I assure you that we are doing whatever we can to finish the investigation on our end.

I apologise if we are unable to confirm what are the details of the investigation being done for this is part of our security process. Rest assured that upon confirmation of the details regarding your account, you will be contacted with the email address registered to your account.

Your patience and understanding on this matter have been greatly appreciated. Should you have further questions or concerns, please do not hesitate to contact us via e-mail at support@willhill.com or via our Live Chat facility. We are here to assist you 24/7.

With regards,

Bryan D.

William Hill Online
Customer Services

HOW CAN YOUR SO CALLED INVESTIGATION TAKE 18 YES 18 MONTHS.I HAVE BEEN
DEPRIVED OF ACCESS TO MY OWN MONEY.I CAN NOT EVEN CHECK MY ACCOUNT TO SEE
WHETHER MY MONEY IS STILL THERE.
JUST TELL ME WHETHER YOUR COMPANY INTENDS TO STEAL MY FUNDS. I HAVE KEPT
EVERY EMAIL SENT AND RECIVED ON THIS MATTER.I FIND YOUR ATTITUDE ON THIS
MATTER DISGUSTING.
ALL I EVER GET IS THIS STILL GOING ON. WELL HOW LONG WOULD YOU THINK IT
SHOULD TAKE..DO YOU THINK IT WILL BE RESOLVED IN THE NEXT 18 MONTHS.
PETER

On Fri, Nov 28, 2014 at 5:26 AM, support@willhill.com <support@willhill.com>
wrote:

 

[mile]

Hi Peter,

Good day!

I am writing to inform you that we still don't have updates as the investigation on your account is still ongoing. I'm afraid your account stays suspended for the time being and we request for your continued patience and understanding regarding this matter.

Regards,

Adam
Customer Services
William Hill Onlin

 

[quincunx]

I suggest that you point out to them that as a matter of principal,matters such as investigations have to be handled within a reasonable period of time.Point out to them that they have already deprived you of your funds far longer than is reasonable,as their investigation has taken far longer than is reasonable.Ask them how they would feel if it was their money,and whether they intend to pay you interest on it.Ask them how they would feel if a story appeared in the press 'William Hill investigation still not completed after two years. Customer still waiting for payment !'

 

[Trevrizent]

I find it hard to believe that their investigation (assuming there ever was one) can still be going on after this length of time - and if they haven't found anything by now, it strikes me that they are not going to. For now I would follow Quincunx's advice and see whether you make any headway with them. If you don't, then it may be time for you to go on the offensive and either contact the press about this or, as a last resort, look into the possibility of starting proceedings against them via the UK small claims court for non-payment of debt. If you decide to take the small claims route, I would write to them first at their head office in Wood Green and tell them that you are giving them 28 days to allow you to access and withdraw your funds or else you will begin proceedings against them. Obviously it's your money and your call and I'm not a lawyer, but I definitely think you should consider this option if their stonewalling continues and all other alternatives appear to have failed.

 

[toon]

First and foremost I too have many unpleasant occasions with William Hill.
1. About a year or two back they would always calculate my current balance wrongly after a few games. I have to check back on the main website to know my exact balance.
2. They would sometimes deny me from some big winnings, due to so call "connection problems" after they have accepted my bets and I saw that I have won the bet.
3. When I placed big bets (500 pounds), they would sometimes suddenly cut out connections and I would always find that I have lost the money after I reconnected. It does not happen of the rest of the bets just the big ones.
4. I managed to withdraw around 2k pounds but was swiftly denied a second withdrawal in the same week and they ask me for identity verification. It’s not like I have not verified before.
5. They reject online bill statements from established listed companies and insist on paper versions.
6. They suspended my withdrawal but still allowed me to place bets and deposits, when they were suspicious of my "identity" to my bemusement.
7. After I sent a new papered address bill as prove they say I could go ahead with withdrawal. But on the next withdrawal they did not bank in on their so called 1 working day policy. I connected to their life chat and they say my account has some minor restrictions???
8. I ask them what the restrictions were so I could solve it but they claim that it was rectified. And to my amazement, the next time I reload my Moneybookers account which took less than a minute it was deposited in.
9. They are simply playing games to unsettle you the player. When you get frustrated you sometimes make unreasonable bets which I have done before.

 

[mile]

Subject: William Hill Online
Hi Peter,

We apologize for the delayed response.

Upon checking your account, I can confirm the total of £5363.95 account balance that you have.

However, your query has been forwarded to our Security Team for further follow up regarding your request.

Rest assured you will be notified accordingly once any development regarding your concern is available for you.

Should you have further questions, please feel free to send us an email or contact our Live Chat Team so we can address your concern in a quicker manner.

Kind regards,

Rona
William Hill Online
Customer Services

Hi peter,

 

[Musho1]

I have account with william hill the so called biggest bookmaker in the world.
i have won over 5 grand ,i went to withdraw and they said i am under investigation,and will not let me withdraw.i won the money on football games mostely in premier league.its been 6 mounths now and they still say i am under investigation. Any one else had this problem.

You should contact Gambling commission or police,that's maffia business,or you newer got your money!
Its insane what they doing to PLAYERS,esp especially on poker games! they trick as much They can!
And no one give a shit

 

[quincunx]

Agreed.The gambling commission is doing some good work now,and will force William Hill to put a reasonable time limit on their investigations.

 

[ski.c]

nice 5 year bump

did this ever get resolved?