starcasino.be Complaint

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eemurla

eemurla

Joined
Jun 26, 2016
Messages
49
I was betting on Starcasino from long period and i successfully uploaded my ID and i have at the moment 2500EUR + ton of opened bets.Today i saw it has been locked and i am shocked now.They told me they will send my money to my bank account but it isn't fair from their side because i don't remember which opened bets i have there.I will be happy if you can help me.

P.S. Filled a complaint vs. them yesterday.
Take care!
 

quincunx

quincunx

Joined
Nov 20, 2012
Messages
678
Bit tricky that,eemurla.Sadly,Starcasino will almost certainly have the right to lock and close your account whenever they want,according to their terms and conditions.They should honour your open bets,and they should provide you with a list of your open bets if you request one.However,by asking for such a list,you are sort of admitting that you didn't make one while your account was unlocked,so you are more-or-less relying on their honesty.I am not criticising you here - I long ago stopped printing copies of all of my bets,but this is the downside of not keeping copies.Of course,for all they know,you could actually have copies somewhere,so you could catch them out and expose them if they were dishonest !
 

eemurla

eemurla

Joined
Jun 26, 2016
Messages
49
It's one of the shames for me in the last period.
I was happy with starcasino but they didn't informed me that they will close my account etc.
It's why i didn't needed to take SS of my bets.
I hope someone from the website to help me to solve the case as my friends account was locked as well.
Take care!
 

BMR Genie

BMR Genie

Joined
Jun 16, 2016
Messages
21,618
eemurla said:
<p>It's one of the shames for me in the last period.<br />
I was happy with starcasino but they didn't informed me that they will close my account etc.<br />
It's why i didn't needed to take SS of my bets.<br />
I hope someone from the website to help me to solve the case as my friends account was locked as well.<br />
Take care!</p>

Hi eemurla, it would be our pleasure to assist you, please submit a complaint if you still haven't done, https://www.bookmakersreview.com/player-complaints and will see what we can do. Thanks
 
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