Problems with betfinal.com

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mancmmm

mancmmm

Joined
Jul 16, 2015
Messages
3
Hello!

My account at sportsbook Betfinal.com had been completely verified, and I ordered withdrawals of $150 (19th of July) and $300 (21st of July). The balance left on my account after those withdrawals was about $500-600. A few days later I found out, that my account was suspended, because my country was added to the list of restricted countries:
‘Access denied. Your country is Russia. Unfortunately we cannot service customers from your country of residence’.

And Betfinal has initiated the procedure of money payback, which took them a month (!). As the result I have received 2 days ago $127 from them to my Skrill account. I do not understand, what is it - this amount of money, I have ordered withdrawals of $150 and $300, plus the balance of my account was $500-600. So I had to receive $900-1000, but not $127!
Betfinal support keeps silence.

Please, also pay your kind attention to the fact, that for the date of my registration at Betfinal.com (June 2017), Russia was not in the list of restricted countries. That means, I had not broken any rules, and if they decided at once to exclude my country, they must pay back all my money.

Moreover, at the moment there is no Russia in the list of restricted countries in their Terms&Conditions:
’43. Betfinal does not accept customers residing in Australia, Bulgaria, Denmark, France, Spain, Israel, UK and United States’. http://help.betfinal.com/terms-and-conditions/

I already submit a complaint (5 minutes ago), but may be you can suggest me how to take money from this scammers.

Thank you for any information
 

BMR Genie

BMR Genie

Joined
Jun 16, 2016
Messages
21,637
Hi mancmmm,

Did you try to email their customer service aside from their live chat? Are the figures mentioned are your winning balance? or your original deposit balance?

The said Sportsbook is licensed under Curacao, did you tried to extend a complaint with them regarding the matter?.
 

mancmmm

mancmmm

Joined
Jul 16, 2015
Messages
3
BMR Sandy said:
<p>Hi mancmmm, </p>
<p>Did you try to email their customer service aside from their live chat? Are the figures mentioned are your winning balance? or your original deposit balance?</p>
<p>The said Sportsbook is licensed under Curacao, did you tried to extend a complaint with them regarding the matter?.</p>
Sandy, thank you for answer!
I try to send email but got only 1 answer:
"Hello Alexey.
We have now refunded your deposits please.Have a great day."
The figures in my previous message is my winning balance. But in June I made deposit more than 450$ to Betfinal so 127$ (refund from Betfinal) less than 450$ too.
I contacted Curacao by email several times, got zero answers.
So probably you're my last hope:)
 

mancmmm

mancmmm

Joined
Jul 16, 2015
Messages
3
BMR Sandy said:
<p>Hi mancmmm, please feel free to file a complaint using this form <a href="https://www.bookmakersreview.com/player-complaints" rel="nofollow">https://www.bookmakersreview.com/player-complaints</a> and we will try to assist you in the process.</p>
I ordered complaint 3 days ago. This link: https://www.bookmakersreview.com/node/52761
 

Betfinalscam

Betfinalscam

Joined
Nov 3, 2018
Messages
1
I would avoid betfinal at any cost.

Their bonus terms are the absolute worst on the market. If you put 100€ in you get 100€ from them. Everything fine. BUT. You can't play more than 50€/bet in the rollover terms. And if you make a mistake and bet more than 100€ on a single bet during bonustime, they will confiscate all your money and close your account. One of the most unserious casino on the market today.
 
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