Ixbet blocked my account with a balance of N92,576 without a valid reason

[sdabo4niass]

I warned people to stay away from 1xbet because of my bad experience with them. I hope my experience should serve as a lesson to anyone that comes across this thread.

1. i made a deposit of of N10000 on 01-02 2022
2. There was a delay in crediting my gaming account I got the money on my betting account on 03-01-2022 and I used them for bet.

3. On 10-02-2022 I noticed deduction of N10,000 in my gaming account and the customer care asked me to contact security team for support.

4. The security team locked my bet account immediately and asked me to provide international passport and my bank account statement for the N10,000 deposit made on 01-02-2022 which I provided.

5. Again they asked me to provide official documents from my bank stating the charge back claim for the obvious deposit has been resolved.

6. Unfortunately, my bank informed me that they don't provide any official documents for the case related to this but only the bank statement of account and it should be sufficient for this case.

7. The security team locked my gaming account and informed me any further action is impossible untill I provided the requested document.

8. I went to my bank for the 2nd & 3rd time and my bank couldn't provide me with such document.

9. I have a balance of N92,576 in my gaming account but I couldn't withdraw. They only blocked my account after I started winning. When I was loosing my money they didn't blocked me.

This is really not fair to me because I haven't violet any of thier rules in this transaction. I

 

[BMR Genie]

Hi Sdabo4niass,

Welcome to BMR Forum.

We have ask 1xBetsupport to check in to this thread, but you are always free to fill out and submit the BMR complaint form - https://www.bookmakersreview.com/sportsbook-complaint/ so we can also assist you further.

 

[1xBetsupport]

Dear Sdabo4niass,

Thank you for contacting us!
We sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we will surely get back to you with an answer

All the best,
The 1xBet Support

 

[sportsbettor5]

What currency is "N"? Anyway, I've heard lots of bad stories about this book and won't be signing up with them.

 

[Bubbles]

What currency is "N"? Anyway, I've heard lots of bad stories about this book and won't be signing up with them.

Not sure but looks like a Nigerian currency.

 

[1xBetsupport]

Dear sdabo4niass,

Thank you for your patience!

We checked the information on your situation with the Security Service and received a response from them that you are undergoing a standard verification procedure at the moment

The deposit from 01.02.2021 in amount of N10,000 is reserved until the end of the verification procedure according to the Term 2.28:

...The company is entitled to take any reasonable measures including but not limited to canceling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested

The funds will be available to your account as soon as you complete the verification

In order to proceed with the verification process, we kindly ask you to provide to the Security Service a document on the bank's official letterhead that you haven't any charges against the Company

Please follow this instruction in order to resolve your situation as quickly as possible

If you have any additional questions, please feel free to contact us. We'll do our best to help you

All the best,
The 1xBet Support

 

[hazliam]

Dear sdabo4niass,

Thank you for your patience!

We checked the information on your situation with the Security Service and received a response from them that you are undergoing a standard verification procedure at the moment

The deposit from 01.02.2021 in amount of N10,000 is reserved until the end of the verification procedure according to the Term 2.28:

...The company is entitled to take any reasonable measures including but not limited to canceling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested

The funds will be available to your account as soon as you complete the verification

In order to proceed with the verification process, we kindly ask you to provide to the Security Service a document on the bank's official letterhead that you haven't any charges against the Company

Please follow this instruction in order to resolve your situation as quickly as possible

If you have any additional questions, please feel free to contact us. We'll do our best to help you

All the best,
The 1xBet Support

But the company can’t be making request that are not standardized statements for the customer from the bank, because the bank is not the customers employee and won’t spend extra time producing random letters on their behalf.

It is like me asking you to provide a photograph from you banks branch security footage that you went to get your pay check. Do you think the bank will entertain your request?

 

[DontTailMe]

Yeah, no US bank is gong to entertain such a custom request unless the customer has like $10M+ in assets deposited with them and commands special favors. I'm sure it's the same everywhere. That kind of request seems purposely designed to keep the situation in a stalemate and the funds in limbo forever.

 

[sportsbettor5]

Security Service a document on the bank's official letterhead that you haven't any charges against the Company

I believe this is not a standardized request, so the bank is unlikely to offer such a letter to its client. I think you should reconsider your request.

 

[Enikk]

This is very shocking that a book would ask for this unusual documentation on a gambling forum and expect to get future sign-ups? gL with that. I don't even see a rating for this book here? It has been going on since October?

 

[chilidog]

never deal with 1xbet. russian outfit. they deal great lines which is why ppl are enticed by them. esp arbers. but great lines don't matter much when they're so well known for screwing ppl around on payouts, asking for weird documentation. this is their standard business practice and you'll be lucky to get anything further out of them unless you comply with their requests. just the way they do business. and russia has zero fucks given. they do what they want. good luck!

 

[hazliam]

What rating is this book, I didn’t notice they have a review as a sportsbook.

 

[DontTailMe]

never deal with 1xbet. russian outfit. they deal great lines which is why ppl are enticed by them. esp arbers. but great lines don't matter much when they're so well known for screwing ppl around on payouts, asking for weird documentation. this is their standard business practice and you'll be lucky to get anything further out of them unless you comply with their requests. just the way they do business. and russia has zero fucks given. they do what they want. good luck!

I know they have a historical reputation, but given that they have an active rep in this forum, I'm hopeful that they are trying to rehabilitate that image. I hope the silence indicates their forum rep is taking our feedback back to their team. If they want to be taken seriously, by the community, they cannot issue demands which are impossible to comply with.

 

[hazliam]

I know they have a historical reputation, but given that they have an active rep in this forum, I'm hopeful that they are trying to rehabilitate that image. I hope the silence indicates their forum rep is taking our feedback back to their team. If they want to be taken seriously, by the community, they cannot issue demands which are impossible to comply with.

What, you mean they shouldn't ask for a letter from the president of your residing country stating you are a lawful citizen in good standing?

 

[sportsbettor5]

What rating is this book, I didn’t notice they have a review as a sportsbook.

Bookmakersreview.com has 1xbet rated 'D'.

 

[hazliam]

Bookmakersreview.com has 1xbet rated 'D'.

Weird even with your link I can't find it, even with CTRL F. But that is fine. Trying my luck with them.

 

[sportsbettor5]

Weird even with your link I can't find it, even with CTRL F. But that is fine. Trying my luck with them.

 

[hazliam]

View attachment 2143

uh, weird yours have a lot more books than I do. I don't see Vbet or the one above it till Betowl.

 

[DontTailMe]

Weird even with your link I can't find it, even with CTRL F. But that is fine. Trying my luck with them.

You're in a different country, so the default list is different. Change countries in the filter at the top and you'll see it.

 

[hazliam]

You're in a different country, so the default list is different. Change countries in the filter at the top and you'll see it.

Thanks for clarifying it!