Heritage and Tether deposit dispute

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Headsterx

Headsterx

Joined
Oct 22, 2021
Messages
5,636
Heritage has been running their new weekly promo to make a deposit with various alt-coins and you get a $25 NBA free bet. I had no problem depositing with Litecoin and Ethereum (except for losing it all). But when I made a $100 deposit for Tether yesterday Heritage is saying it’s not showing up.

I checked
the transaction and it’s showing complete or am I reading it wrong? Blockchain
 

Ace7550

Ace7550

Joined
Oct 19, 2021
Messages
1,803
Heritage has been running their new weekly promo to make a deposit with various alt-coins and you get a $25 NBA free bet. I had no problem depositing with Litecoin and Ethereum (except for losing it all). But when I made a $100 deposit for Tether yesterday Heritage is saying it’s not showing up.

I checked
the transaction and it’s showing complete or am I reading it wrong? Blockchain
Looks complete to me. Heritage is not the smartest...
 

Headsterx

Headsterx

Joined
Oct 22, 2021
Messages
5,636
Looks complete to me. Heritage is not the smartest...
Ugh, BMR reached out and Heritage replied to me:

This address has transacted 0 times on the Ethereum blockchain. It has received a total of 0.00 ETH $0.00 and has sent a total of 0.00 ETH $0.00 The current value of this address is 0.00 ETH $0.00. USDT Token Portfolio • 1 Total Received 0.00 ETH $0.00 Total Sent 0.00 ETH $0.00 Total Volume 0.00 ETH $0.00 Total Fees 0.00 ETH $0.00 Nonce 0 Transactions 0 0 Internal Txs

But Coinbase is showing it’s completed. Heritage message and chat doesn’t allow attachment not screenshots. Ugh! This is so frustrating.
 

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Ace7550

Ace7550

Joined
Oct 19, 2021
Messages
1,803
Can you post the transaction hash and the address you sent the tether to? I know they are in that image but I wanna be able to copy them so I can look at the blockchain myself.
 

Headsterx

Headsterx

Joined
Oct 22, 2021
Messages
5,636
Can you post the transaction hash and the address you sent the tether to? I know they are in that image but I wanna be able to copy them so I can look at the blockchain myself.
Thanks for inquiring. Heritage finally placed the funds into my account later in the afternoon yesterday. And thanks to Lou @BMR dispute for helping out the matter.

I would avoid using Tether w/ Heritage as I don't think they know what's happening. I had quick success with Litcoin and Ethereum but not Tether.
 

BigJay

BigJay

Joined
Oct 28, 2021
Messages
9,138
Heritage is not the smartest...

Customer service is among the worst and rudest in the industry. They always try to lay the blame on you for whatever issue arises when oftentimes they are at fault.

Been this way for years, but now it’s even worse with all their software problems etc
 
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