Bovada Slow Pay (Or No Pay?)...

[ks1986]

Didn't you say you used a VPN?

 

[Ace7550]

Pasting this my own personal thread:

Update:

I was recently contacted by Lou here at BMR to start working on my case. He said he would be in contact with Bovada about my situation. Yesterday evening I received this email from Bovada after 5 months of "investigation" and silence:

Hello,



Upon investigation, it has been discovered that your account is linked to other accounts involved in Bonus Abuse, a direct breach of the Player Agreement laid out in our Terms of Services. Please refer to the below clause for details:

6.8 Abuse of Bonus Programs. Bonus programs are intended for recreational bettors only. Professional players or players considered, in our sole discretion, to be abusing the bonus system by any means may have bonuses revoked and be subject to further sanctions. Bonus abuse may be defined as (but not restricted to) clients cashing out for the purpose of re-depositing, depositing on top of an existing balance, or referring new accounts that they are using themselves. Sanctions may be in the form of increased rollover requirements or loss of bonus privileges altogether for the offending Account as well as any linked Accounts. We reserve the right to restrict eligibility for special offers and bonuses when necessary. This includes (but is not limited to) placing geographic restrictions on match bonuses due to bonus abuse. Please refer to the Help section for further information regarding additional details concerning the eligibility, conditions, terms and usage of bonuses offered.

6.2 Fraudulent Activity. If, in our reasonable discretion, we determine that a player has engaged in fraudulent, unlawful, dishonest or improper activity (including, without limitation, the usage of a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information, or by making bets, wagers or poker play through a third party or on behalf of a third party) we reserve the right to immediately terminate or deny a player access to their Account. In such event, all Account balances (including both deposits and any winnings) shall be forfeited and we reserve the right to disclose information (including the identity of the player) to applicable parties including but not limited to banks, credit card companies and/or any person or entity that has the legal right to such information, and/or taking legal action against such player.


By breaching our terms, the decision has been made to terminate our business relationship with you. Any available balance has been seized.

This decision was made with careful consideration of all the evidence and is final.


Regards,

Bovada Security


The timing is obviously not coincidental. They got some pressure to look at my case and this is what they came back with. Note their careful wording. They don't accuse my account of doing anything wrong. They say it is "linked" to accounts that have engaged in bonus abuse.

I will restate some facts because they seem material here:
1) I do not have multiple accounts at Bovada
2) I do not work for or with a syndicate
3) I do not place bets for other people
4) I have never used the referral program
5) I was very careful to never bet more than 50% of my deposit amount while clearing a bonus. But I am not even sure this is relevant since they don't accuse my account of abusing bonuses. Just being "linked" to them.


I don't know what being "linked to an account" even means tbh. Did someone place similar bets to me? I think many of us have people we tail for certain markets, so that is possible but would not be an abuse of ToS.

Their rules for bonus abuse talk about limiting bonuses, removing them etc. But they chose to seize my entire balance and end their relationship and "it is final".

They provide no evidence or reference for any of the alleged violations.

I have asked BMR to dispute this for me. I will continue to provide updates.

Sorry Skolar. After 5 months this is what they come up with to steal your money. I guess this is kind of what we expected though.

 

[sportsbettor5]

Didn't you say you used a VPN?

Realistically, that's not the reason.

 

[ks1986]

Realistically, that's not the reason.

What do you think is the reason?

 

[sportsbettor5]

What do you think is the reason?

IDK. Either coordinated betting/bonus abuse or theft.

 

[Ace7550]

They are just trying to find any reason to rob winning players. It's happened to a lot of guys over the last few months.
I don't think Skolar did anything wrong. I didn't do anything wrong and they giving me the same treatment.

 

[skolar]

Didn't you say you used a VPN?

I did. I was also sent a warning message about it. I spoke with Bovada, clarified that it would be fine as long as I used a different device without my work vpn. I then had a successful withdrawal. A later, larger withdrawal, after all the VPN nonsense is what caused the account to go into investigation status. If the VPN was going to be a reason they could decide to confiscate my funds at any time they basically trapped me by only warning me, saying it was all good, and allowing me to deposit and bet after that incident.

 

[cruz-missile]

I would love it if this Lou person could please contact me. Bovada sent me an email saying that they weren't going to take my funds and just warned me about the max bet bonus rule. But they did take all my funds. I still think it could be that one department doesn't know what the other is doing. Any help would be much appreciated. I haven't heard from anyone in quite a long time.

 

[cruz-missile]

Well after 5 months I'm giving up on this. Bovada doesn't respond to me anymore and BMR hasn't helped me in any way. Bovada stole 9k from me. Good luck to those still trying.

 

[Ace7550]

Just bumping this again. Still no resolution for anyone as far as I know.

 

[Ace7550]

Just a reminder that Bovada robbed a bunch of people. Until there is a statement from BMR or Bovada about this I'll make sure to keep bumping this at least once a month.
Maybe it will prevent someone else from getting robbed.

 

[caramba]

Sounds like I dodged a bullet. I was going to open an account there a year or two ago, but wasn't allowed to from the country where I reside.

 

[Ace7550]

Sounds like I dodged a bullet. I was going to open an account there a year or two ago, but wasn't allowed to from the country where I reside.

Where are you at Caramba?

 

[cruz-missile]

I've been going back and forth with bovada some more. I attached the email string below if anyone is interested:

But some of that money was won with my own personal cash. Not the bonus funds. A more fair solution would be to confiscate some of the winnings. Not all of them. You should let me keep at least 1/3 of the winnings.
Hide quoted text

On Thu, Jun 15, 2023 at 7:22 PM <service@bovada.lv> wrote:

Hi Patrick,

Thanks for contacting Bovada Customer Service.

Hope this message finds you well. We're more than glad to assist you in any matter.

We're truly sad to bring back this kind of situation, please keep in mind that we made several warnings related to our terms in regards of max betting rules. It is stated in our bonus - terms and conditions:

11. Unless stated otherwise on the specific bonus landing pages, all bonuses have a max bet restriction relative to the deposit amount. Failure to adhere to this ‘max bet’ rule may result in account closure, forfeit of the Bonus and any winnings generated during the wagering of the Bonus.
Any wagers using deposited funds or bonus funds prior to bonus completion are subject to the following maximums:

• Casino max bet per wager - 20% of deposited amount
• Sports max bet per wager - 50% of deposited amount

Unfortunately, after a final warning, it was decided after a thorough investigation to forfeit the funds and winnings generated after failing to adhere this rule.

We're available to help 24/7 if you need anything else.

Thanks,

Bovada Customer Service
service@bovada.lv

For the inside scoop on sports, poker, and for all our latest updates, join the Bovada Community today!
----------------------
-- Original Mail --
----------------------
Why did you remove all the money out of my account back in January. You said you weren't going to take action against my funds. You lied.
On Wed, Jun 14, 2023 at 7:58 PM < service@bovada.lv> wrote:
Hi Patrick,

Thanks for contacting Bovada Customer Service.

We are more than glad to hear from you, and truly wish this email finds you well, we are always committed to assist you every time you need.


We’re here to listen to your thoughts, and at the same time, guarantee that there’s no reason for us to put our reputation in question. There is no situation that would determine a refund to be granted.


We're available to help 24/7 if you need anything else.

Thanks,

Bovada Customer Service
service@bovada.lv

For the inside scoop on sports, poker, and for all our latest updates, join the Bovada Community today!
----------------------
-- Original Mail --
----------------------
Sure. Below is an email you sent me back in January. See the part in BOLD. It clearly states that you weren't going to confiscate money out of my account. But you took over $9,000 from me. If you put those funds back I'd be happy to keep playing at Bovada. But until that happens you have robbed me.

On Sat, Jan 28, 2023 at 7:50 AM < service@bovada.lv> wrote:
Hi Pat,

Thanks for contacting Bovada Customer Service.
We do hope this email finds you well and enjoying your day, we are always committed to assisting you every time you need it. Your time and business are very important to us.

At the moment it seems we're not taking action against your funds, however, keep in mind that f ailure to adhere to this ‘max bet’ rule may result in account closure, forfeit of the Bonus and any winnings generated during the wagering of the Bonus, as we have warned about this, any further breach might result in the termination of your account and final seizure of your funds.

If you have any other question or concern, we're available to help 24/7 and happy to assist!

Thanks,

Bovada Customer Service
service@bovada.lv

On Tue, Jun 13, 2023 at 6:44 AM < service@bovada.lv> wrote:
Hi Patrick,

Thanks for contacting Bovada Customer Service.

We are sorry to hear of your disappointment.

However, in order to further assist you, can you please elaborate further on your inquiry?

We wanted to make you aware as well of our community forum! By signing up, you can stay up to date on the latest site news, participate in discussions, and submit any feedback or suggestions you may have to help us serve you better. You can also take part in some competitions that are exclusive to the forum, where you will have a chance to win some really great prizes!

https://community.bovada.lv/

We're available to help 24/7 if you need anything else.

Thanks,

Bovada Customer Service
service@bovada.lv
----------------------
-- Original Mail --
----------------------
you robbed me
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[ks1986]

I've been going back and forth with bovada some more. I attached the email string below if anyone is interested:

But some of that money was won with my own personal cash. Not the bonus funds. A more fair solution would be to confiscate some of the winnings. Not all of them. You should let me keep at least 1/3 of the winnings.
Hide quoted text

On Thu, Jun 15, 2023 at 7:22 PM <service@bovada.lv> wrote:

They warned you and you continued to bet more than the max allowed?

 

[cruz-missile]

They warned you and you continued to bet more than the max allowed?

I did receive an email from them telling me not to bet over the max. But I thought they would just cap the max and not allow me to bet more than they wanted me to. Thats what every other site does. If they don't want me to bet more than a certain amount thats fine. Just put a cap on my betting. Don't take all my bets and then pull this rule out when I win. They sure didn't mention anything about it when I was losing...

 

[Ace7550]

So basically Bovada wants their players to calculate their own max bet? That's ridiculous.

 

[cruz-missile]

Bottom line here, I wasn't trying to scam anyone or break the rules. I think this policy of calculating your own max bet is ridiculous too.
I'm trying to come to an amicable resolution. BMR won't help me. Bovada won't be reasonable. I suggested I get 1/3 of winnings. That more than fair. But Bovada won't budge.

 

[rolandcorts]

BMR is not helping at all with Bovada it seems, and I know for a fact they are totally ignoring player complaints involving other books too.

Sad state of affairs

 

[Ace7550]

BMR is not helping at all with Bovada it seems, and I know for a fact they are totally ignoring player complaints involving other books too.

Sad state of affairs

Sooooo Frustrating...