Bovada just disabled my account and cancelled my payout

[spitzm83]

My name is Matthew I signed up with Bovada on May 31st put in a cashout for $24k on the 5th, did the identity verification thing where you take live picture of ID and selfie, instantly passed, 48 hours later I get an email saying they cancelled my payout and account is disabled and under review. Original deposit was $1k heater of my life is this what they do to new accounts that win? Just wanna post this here in case there's any fuckery

 

[titan]

Maybe you didn't know, I'm just going to assume you were a bit naive to the unwritten rules that will set off just about every screaming red flag.

Let's start with what we do know in this thread. Going from account creation to withdrawal in a week or less is going to set off their alarms, this is not common behavior. Going up that much in a short amount of time with a deposit that is a tiny fraction of what you ran up is going to set off alarms. And to pile everything on top of this, the worst red flag here is asking for a 24K withdrawal in one shot. That's asking for an audit.

Now, I'm going to assume you got on a heater by betting on soft markets, hitting them live and just firing away. If so, that's going to get their alarms going, and then they start talking about syndicates, not being a rec-bettor and using advantaged play tools.

That still doesn't mean it's right that they put you through the wringer or confiscate any money but you have to know what kind of environment we are in. un-regulated stability has fallen off a cliff and Bovada, as of the last 6 Months or so have stepped up their audits and are shifting gears. It used to be they would suspend your account and then after an investigation, come back with hard limits but reinstatement but now they are closing accounts but still paying out for the most part but there's cases too, where they will keep the money.

I wouldn't panic now, just continue to give them everything they ask for an check with them, cordially and repeatedly.

 

[spitzm83]

Maybe you didn't know, I'm just going to assume you were a bit naive to the unwritten rules that will set off just about every screaming red flag.

Let's start with what we do know in this thread. Going from account creation to withdrawal in a week or less is going to set off their alarms, this is not common behavior. Going up that much in a short amount of time with a deposit that is a tiny fraction of what you ran up is going to set off alarms. And to pile everything on top of this, the worst red flag here is asking for a 24K withdrawal in one shot. That's asking for an audit.

Now, I'm going to assume you got on a heater by betting on soft markets, hitting them live and just firing away. If so, that's going to get their alarms going, and then they start talking about syndicates, not being a rec-bettor and using advantaged play tools.

That still doesn't mean it's right that they put you through the wringer or confiscate any money but you have to know what kind of environment we are in. un-regulated stability has fallen off a cliff and Bovada, as of the last 6 Months or so have stepped up their audits and are shifting gears. It used to be they would suspend your account and then after an investigation, come back with hard limits but reinstatement but now they are closing accounts but still paying out for the most part but there's cases too, where they will keep the money.

I wouldn't panic now, just continue to give them everything they ask for an check with them, cordially and repeatedly.

Damn bro that's a good thought out response I appreciate it!! I definitely didn't do any advantage tools I was just betting like I normally do and went on a nasty heater. Guess I should have left some in but I know if I did I woulda went right to the casino LOL

 

[titan]

I tend not to request anything more than 5K at a time as a rule for myself.

 

[btcfan]

I tend not to request anything more than 5K at a time as a rule for myself.

That is a good rule. I rebalance all the time to cut risk (limit how much I keep in any shop, even the top couple shops) and also try for smaller withdrawals. Seems like it cuts potential headaches.

 

[spitzm83]

Still nothing besides financial services telling me not to worry they'll update me as it goes, but also don't ask for any updates as none will be provided

 

[Ace7550]

Still nothing besides financial services telling me not to worry they'll update me as it goes, but also don't ask for any updates as none will be provided

They will probably pay you. But it may take a while. Many stories like this..

 

[spitzm83]

They just stole my money. I attached the screenshots below. I've never opened more than 1 account anywhere in my life. There's literally a 0 percent chance they believe that, because it didn't happen. This is because I won. They cited a term that I didn't know existed saying they can take all your winnings if they believe you are a pro better. This is more money than I actually had to my name. This is the craziest run I ever went on by far in my life with any form of gambling, and it ends with theft. I feel completely dead inside.

 

[mrmcnasty]

They just stole my money. I attached the screenshots below. I've never opened more than 1 account anywhere in my life. There's literally a 0 percent chance they believe that, because it didn't happen. This is because I won. They cited a term that I didn't know existed saying they can take all your winnings if they believe you are a pro better. This is more money than I actually had to my name. This is the craziest run I ever went on by far in my life with any form of gambling, and it ends with theft. I feel completely dead inside.

If you truly are innocent I’d check out casino dot guru and file a complaint. They were very responsive when I had an issue. They opened a case and demanded a response w evidence from the site within 14 days I believe. The site I complained about actually gave in afterwards. Worth a shot at least. Best of luck man

 

[zball]

Wow. Bovada was really solid last year and seems they have dropped off a cliff lately.

 

[btcfan]

Seems more and more like shops are using a clause to void significant winning accounts. Keep your balances in check, don't let them grow above an amount you are good (nothing is good, but say not as pissed) losing. I used to keep larger balances in Bookmaker and BetOnline as an example. Still trust them as top tier, but even now, I don't leave nearly what I did before. For others, even less. Minimal cost for multiple smaller withdrawals to rebalance (and a few free) and cut the risk. Takes a little effort but worth it IMO.

 

[mrmcnasty]

Seems more and more like shops are using a clause to void significant winning accounts. Keep your balances in check, don't let them grow above an amount you are good (nothing is good, but say not as pissed) losing. I used to keep larger balances in Bookmaker and BetOnline as an example. Still trust them as top tier, but even now, I don't leave nearly what I did before. For others, even less. Minimal cost for multiple smaller withdrawals to rebalance (and a few free) and cut the risk. Takes a little effort but worth it IMO.

Sucks though because most of these problems are people locked into rollovers and can’t withdrawal

 

[Ace7550]

Seems more and more like shops are using a clause to void significant winning accounts. Keep your balances in check, don't let them grow above an amount you are good (nothing is good, but say not as pissed) losing. I used to keep larger balances in Bookmaker and BetOnline as an example. Still trust them as top tier, but even now, I don't leave nearly what I did before. For others, even less. Minimal cost for multiple smaller withdrawals to rebalance (and a few free) and cut the risk. Takes a little effort but worth it IMO.

I used to keep 100k in bookmaker. I ran my betus up to 70k once too. Boy, those days are long gone. I get nervous if my bookmaker is over 20k now. I'm ok with 20+k in bet105 too. Every other shop I try to stay below 10k.

 

[Ace7550]

Sucks though because most of these problems are people locked into rollovers and can’t withdrawal

True, Sometimes the roll over works against the book. A player who would never have run their account to 20k is forced too because of the RO.

 

[thefix]

Getting to that balance in such a short time almost certainly involved bonus abuse per their rules so this can't be a surprising outcome. Can't speak to the multi-accounting but you had a max $500 bet amount the entire time given their rules on a 1k deposit so it's almost unthinkable that in 5 days you ran that up enough to make a 24k w/d. You just gave them every reason on Earth to look deeper and apparently they found something else to throw on the fire. These forums would have helped you avoid this problem if you had searched about Bovada before signing up and jamming a deposit that seemed to be a fractional part of your overall wealth. These days most of the posts are new accounts complaining after the fact when the information is out there.

 

[btcfan]

No question rollover can factor in. I am not bonus eligible at many shops anymore so I don't factor that in. The bonus lock in and forfeit is one of the lowest forms of freeroll honestly. Sad.

 

[Ace7550]

Getting to that balance in such a short time almost certainly involved bonus abuse per their rules so this can't be a surprising outcome. Can't speak to the multi-accounting but you had a max $500 bet amount the entire time given their rules on a 1k deposit so it's almost unthinkable that in 5 days you ran that up enough to make a 24k w/d. You just gave them every reason on Earth to look deeper and apparently they found something else to throw on the fire. These forums would have helped you avoid this problem if you had searched about Bovada before signing up and jamming a deposit that seemed to be a fractional part of your overall wealth. These days most of the posts are new accounts complaining after the fact when the information is out there.

So if a player doesn't do a ton of research and read through a book's T&C's thoroughly they deserve to get robbed? I disagree.
Bovada is rated A+ here. Makes sense for someone to see that and feel they can be trusted.