Bookmaker.eu issue, live odds not updating

Top Sportsbooks

9.9

Bovada

75% Cash Bonus
Read Review
9.8

BetOnline

100% Free Play
Read Review
9.6

Heritage Sports

50% Cash Bonus
Read Review
9.6

BetAnySports

30% Cash Bonus
Read Review
9.5

Everygame

100% Cash Bonus
Read Review
9.5

Bookmaker

25% Cash Bonus
Read Review

caramba

caramba

Joined
Nov 4, 2021
Messages
179
This has been happening on and off for over a year now. It has been mentioned in other threads, but I thought it deserved a thread of its own.
I have pointed this out plenty of times to them, sent videos etc. They haven't bothered/been able to sort it. Sometimes they are able to sort it temporarily, but the issue always come back at some point.
What happens is that live odds don't update automatically so the odds you see are obsolete odds, and when you try to bet on the odds you see you get an error message saying that the odds have changed. The only way to see correct odds is to refresh odds manually, but this is very time consuming as you have to do this constantly with odds changing so often.
This issue comes and goes. For the past months it's been better than usual but this week it's been very bad. I know others are affected by this, because I have seen it being mentioned in other threads.
Can someone from BMR contact them regarding this issue? Maybe they will listen to you since they don't listen to individual users. If you need more info let me know.
 

hazliam

hazliam

Joined
Dec 16, 2021
Messages
667
I came and was going to say the same thing. It isn't working. Funny thing is when I tell them, they say it is working on their end...

And yes i already went to use google chrome +cleared cookies and cache.

Manually refresh doesn't work if they odds is inaccurate.
 

hazliam

hazliam

Joined
Dec 16, 2021
Messages
667
This has been happening on and off for over a year now. It has been mentioned in other threads, but I thought it deserved a thread of its own.
I have pointed this out plenty of times to them, sent videos etc. They haven't bothered/been able to sort it. Sometimes they are able to sort it temporarily, but the issue always come back at some point.
What happens is that live odds don't update automatically so the odds you see are obsolete odds, and when you try to bet on the odds you see you get an error message saying that the odds have changed. The only way to see correct odds is to refresh odds manually, but this is very time consuming as you have to do this constantly with odds changing so often.
This issue comes and goes. For the past months it's been better than usual but this week it's been very bad. I know others are affected by this, because I have seen it being mentioned in other threads.
Can someone from BMR contact them regarding this issue? Maybe they will listen to you since they don't listen to individual users. If you need more info let me know.
Did you see it updating at all the last two days?

or anyone else seeing live betting updating?
 

caramba

caramba

Joined
Nov 4, 2021
Messages
179
Yes, it goes from updating automatically all the time (like it should) for some time to switching between updating automatically and not updating automatically.
There have been issues all week.
Both yesterday and today it was really bad early and then they fixed it temporarily after I spoke to chat agent and asked agent to send a report. So that is actually a step forward from before where they've pretended this is unsolvable. Of course they did not communicate that they solved it yesterday or today, but I did notice it as it happened. (Odds went crazy for five seconds and after that they were updated fine). However both yesterday and today, it stopped working again later and things got semi bad again, although not as bad as it can be at the worst of times.
 

caramba

caramba

Joined
Nov 4, 2021
Messages
179
This mostly happens in the morning, European time. Maybe that's why others aren't experiencing this issue as there are no American sports or big soccer leagues on at the time. It happens several days per week. BM have applied a short term fix so that it works for the rest of the day on most days, which is better than nothing, but it seems a longterm solution is nowhere in sight. Today it was particularly bad in that odds were accepted at lower odds than I placed the bet at even though I have "accept odds changes only in my favor" checked. This is a new one, at least in the past it would just reject the bet due to correct odds not being displayed.
 

Wagerallsports

Wagerallsports

Joined
Mar 6, 2018
Messages
41,210
This mostly happens in the morning, European time. Maybe that's why others aren't experiencing this issue as there are no American sports or big soccer leagues on at the time. It happens several days per week. BM have applied a short term fix so that it works for the rest of the day on most days, which is better than nothing, but it seems a longterm solution is nowhere in sight. Today it was particularly bad in that odds were accepted at lower odds than I placed the bet at even though I have "accept odds changes only in my favor" checked. This is a new one, at least in the past it would just reject the bet due to correct odds not being displayed.
Thanks for letting us know caramba

I will relay your info
 

caramba

caramba

Joined
Nov 4, 2021
Messages
179
Thanks. These seem to be two separate issues. For the odds not updating issue a short term was applied again. Odds being accepted at lower odds despite having "accept odds changes only in my favor" checked is still happening and has been for the past 2-3 days. This is a serious bug as I the bettor have no idea what price I will be getting.
 

caramba

caramba

Joined
Nov 4, 2021
Messages
179
After further research it seems to be the "Accept line changes only in my favor" feature that isn't working. It instead behaves as the "accept all line changes" feature. If you could pass on that would be appreciated.
 

BMR Forum

BMR Forum

Joined
Nov 15, 2012
Messages
489
Can someone from BMR contact them regarding this issue? Maybe they will listen to you since they don't listen to individual users. If you need more info let me know.
Yes. We will pass this along but may need some of the research you did , any videos/screenshots to forward to the right desk. You can send to support@bookmakersreview.com.
After further research it seems to be the "Accept line changes only in my favor" feature that isn't working. It instead behaves as the "accept all line changes" feature. If you could pass on that would be appreciated.
Thanks.
 

DontTailMe

DontTailMe

Joined
Oct 19, 2021
Messages
300
Yes. We will pass this along but may need some of the research you did , any videos/screenshots to forward to the right desk. You can send to support@bookmakersreview.com.

Thanks.
I don't live bet, so this doesn't affect me, but I've been seeing my peers complain about this for at least a couple years now. If you guys are able to get through to them, it will be incredible. I'm pulling for you. What these players are describing is inexcusable. No one should ever be forced into a wager they didn't intend to place. And I say that as someone who is generally a big fan of Bookmaker.
 

Ace7550

Ace7550

Joined
Oct 19, 2021
Messages
1,696
I had this happen to me yesterday trying to bet live hockey. I didn't get forced into a wager I didn't want, but the lines wouldn't update and when I refreshed it would make me login again.
btw, I think bookmaker is A+. One of my go to outs. But this should be fixed. Like Frank said, crazy for such a huge operation to have had this ongoing problem for so long.
 

caramba

caramba

Joined
Nov 4, 2021
Messages
179
Thanks for the input. The more that confirm this the better. Yes, there were issues with live updating all day yesterday after about 7 am PST. Sometimes odds would update fine, but often not.
 

BigJay

BigJay

Joined
Oct 28, 2021
Messages
8,719
Agree BM live betting sucks. The limits are so low too. I remember just missing the kickoff of a college football game I wanted to bet a dime on. I had to do it in live bets in increments of $300. Crazy I could only bet $300 live at a book that takes huge bets most of the time.
 

caramba

caramba

Joined
Nov 4, 2021
Messages
179
There are two versions of the odds not updating bug, I call them completely broken and half broken.
For one of them, this one usually happens after midnight PST, automatic odds updating are completely broken. Odds will either not update at all or odds that were accurate ten minutes ago will be displayed. Only way to see accurate odds is to manually refresh. But that only helps for seconds. When it's completely broken like this, it's almost impossible to get any bets in.
Then there is the other version where odds are updating fine in most cases, but sometimes not (half broken). With this one you can get some bets in, but fairly often bets will be rejected because you're trying to bet on an non-updated odds and will get a message that the line has changed when you try to submit the bet. Then you have to manually refresh to see the correct odds.
Today it was completely broken when I first logged in. I reported, they applied a short term fix just before 4 am PST. (I sent video to BMR). There were no issues for the next 8 hrs, but after that it has gone half broken again.
 

DontTailMe

DontTailMe

Joined
Oct 19, 2021
Messages
300
There are two versions of the odds not updating bug, I call them completely broken and half broken.
For one of them, this one usually happens after midnight PST, automatic odds updating are completely broken. Odds will either not update at all or odds that were accurate ten minutes ago will be displayed. Only way to see accurate odds is to manually refresh. But that only helps for seconds. When it's completely broken like this, it's almost impossible to get any bets in.
Then there is the other version where odds are updating fine in most cases, but sometimes not (half broken). With this one you can get some bets in, but fairly often bets will be rejected because you're trying to bet on an non-updated odds and will get a message that the line has changed when you try to submit the bet. Then you have to manually refresh to see the correct odds.
Today it was completely broken when I first logged in. I reported, they applied a short term fix just before 4 am PST. (I sent video to BMR). There were no issues for the next 8 hrs, but after that it has gone half broken again.
What happened to this?

"After further research it seems to be the "Accept line changes only in my favor" feature that isn't working. It instead behaves as the "accept all line changes" feature."
 

caramba

caramba

Joined
Nov 4, 2021
Messages
179
Still the same. I'm being told it's worked on. I'm using "Do not accept line changes" for now which is not ideal because bets get rejected if odds change in my favor but at least it does what it says and I don't get odds accepted at worse odds.
 
Top