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They are looking into it Skolar. As soon as they give me any information you will know.

Sportsbet.one finally responded to our requests for a review but so far are unwilling to provide evidence or even explain their reasoning for believing Leafsfan1967's account is in breach of terms. I will update the thread again if we get any further or reach a resolution.

So do I skolar. Doing what we can.

Trolling us because your cheating friend has been caught will not have any effect Roland. We are mediating all genuine complaints as quickly as possible.

I am sorry to hear that you friends syndicate of friends keeps being caught. But your comment about it being BMR's fault is not accurate. BMR can always assist players who are not trying to break book rules and Bovada will hear out the cases fairly. @skolar I will find out the status of...

They are ridiculous with the excuses and the time taken to investigate. Have you sent in a complaint form with your account details?

Very good

The support email address should be fine. Please let me know how it goes.

Hi Raul, I messaged you quite a while ago to say that Betadrian had said "please let the customer know you already contacted us and we are going to write him an email to give him a solution". If you email them and ask for Jake S and say Matt from BMR told you this, I think he will help you...

Sorry about the delay addressing your complaint Gabriel. I have emailed you now but the best we can do with Marathonbet right now is to try and annoy them into pushing your account ahead of the queue. I do think you, and everyone, will eventually be paid as these stalling tactics have been...

It's not so much sexism as just such a high number of male gamblers who use female relative IDs that forces books to look a bit closer. But you, and your ID documents, appear 100% genuine so there should not have been the delay. I did expect you would be approved fast when someone senior took a...

It is not uncommon for Heritage to decline new signup requests. It can feel rude but no need to take it personally. They rarely explain their reasons, but it is thought it is often about your location. You may also have been profiled as extra sharp at one of their sister books. Or possibly...

Hi Raul, Yes we have tried quite a few times so far. Through both their CS people and their affiliate program manager but are getting no response. The last one was on 24th August so I will send another set of follow messages again now. You are one of two active complaints who have had their...

Waiting for what?? You want a gold embossed card saying you were proven to be lying Oli?? Here's the final response you need officially. BMR can't help you any further than we have already tried to. No need to thank me for the wasted time on this

That's not fair and out of line Oli. I bent over backwards to find a way to get you paid. Especially after your initial claim was shown to be incorrect. I explained the strategy and what was needed but you seemed reluctant to help me help you in the ways I was asking. You were only wanting...

That was just the first thing that came up. If it had only been that and if Oli's original claim about the account history was accurate, I believe they either would have paid him out originally, or we could have negotiated that for him. After they looked into the account history they believed...

This seems to eb the standard practice there. And does seem like an intentional delay tactic. But the good news is that everyone does get paid in the end. They have some benefits like decent limits on early lines. If they have something like that you want then they are worth the hassle.

I'm not certain. Oli does talk like a genuine person and was believable to me. But when the arguments we tried to make proved to be so far from reality it's understandable that the book would scoff at claims they are wrong. And FYI, it was the key argument because if he had opened the account...

Thanks Hunch and Hazliam. I only work part time hours and realize that I am a bit slower processing some of our complaints than I would like. I really do appreciate the vast majority of our users understanding that as we complete their process. Most are very grateful however long it takes...

Bookmaker did not say this person used a false ID. And the way she is talking here, offering additional ID, I think she probably is using her own. Maybe she would be willing to confirm the bonus hunter theory and explain the method for using the Bookmaker bonus for us? I'd be interested to...