Rollbit - Account and Withdrawals Frozen, Awaiting Video KYC

[torontogyal]

Rollbit.com has frozen my entire account (sportsbook, casino, and withdrawals) and is stalling my verification process.

Timeline of events:

1. I logged into my account using my girlfriend's laptop instead of my usual device. I am the sole owner of my account and have never operated any others.
2. Rollbit subsequently disabled my sportsbook, casino, and withdrawal capabilities.
3. On March 19, I emailed compliance explaining the device change and confirmed I had submitted my standard KYC documents.
4. On March 23, Rollbit responded, asking me to submit a formal complaint to complaints@rollbit.com and confirm my willingness to complete a video KYC via GetID.
5. On March 24, I sent the requested formal complaint, explicitly confirming I am ready to complete the video KYC immediately to unlock my funds.
6. I have received zero acknowledgment or instructions on how to proceed with the video KYC.

I have cooperated fully and offered all requested verification. I am requesting mediation to have Rollbit initiate the video KYC so my withdrawal capabilities can be restored immediately.

Has anybody had any experience dealing with Rollbit? I was able to withdraw a couple times with no issues, but all of a sudden they hit me with a KYC. Mind you I am already level 4 verified.

 

[off-shorelore]

Rollbit.com has frozen my entire account (sportsbook, casino, and withdrawals) and is stalling my verification process.

Timeline of events:

1. I logged into my account using my girlfriend's laptop instead of my usual device. I am the sole owner of my account and have never operated any others.
2. Rollbit subsequently disabled my sportsbook, casino, and withdrawal capabilities.
3. On March 19, I emailed compliance explaining the device change and confirmed I had submitted my standard KYC documents.
4. On March 23, Rollbit responded, asking me to submit a formal complaint to complaints@rollbit.com and confirm my willingness to complete a video KYC via GetID.
5. On March 24, I sent the requested formal complaint, explicitly confirming I am ready to complete the video KYC immediately to unlock my funds.
6. I have received zero acknowledgment or instructions on how to proceed with the video KYC.

I have cooperated fully and offered all requested verification. I am requesting mediation to have Rollbit initiate the video KYC so my withdrawal capabilities can be restored immediately.

Has anybody had any experience dealing with Rollbit? I was able to withdraw a couple times with no issues, but all of a sudden they hit me with a KYC. Mind you I am already level 4 verified.

So you wasted everyone’s time with your Complaint against bookmaker and then confirmed you’re doing beard accounts. f*** off no one cares

 

[baus]

So you wasted everyone’s time with your Complaint against bookmaker and then confirmed you’re doing beard accounts. f*** off no one cares

Lol, yes.

BAUS

 

[torontogyal]

There was no beard account for this operator (rollbit), dude why do you have to get so offended lol

 

[torontogyal]

Im litterally praising Bookmaker for still paying me out

 

[BigJay]

There was no beard

 

[europro]

who the fukk is kyc?

 

[titan]

Know Your Customer/Client

Verification of IDs, Bank Statements, Selfies, etc

who the fukk is kyc?