JDS Baccarat sessions @ BMR with documentation.
- Thread starter JDS
- Start date
I had to call Betanything and get to the bottom of it myself. I spoke with my account manager Adrianne, had to explain the entire situation again. I also sent her screenshots of all my previous interactions with their customer service reps and the casino payout specialist, who kept giving me incorrect information.
We both reviewed everything and agreed that I have already met the rollover requirements. The issue was caused by technical difficulties on their end, they weren’t properly tracking all my activity on the account. Honestly, the whole thing has been ridiculous.
It’s total bullshit. They tried to take a shot at me, but I’ve been gambling for over 20 years. I’m the wrong person to do that with. If I didn’t have my screenshots saved, and ready to litigate on my behalf, they would’ve totally fucked me in this spot.Looks like they took one last shot at you at some ridiculous new rollover and it you take it.
So they just "fixed it" for you.
You're may be right, about this starting with tracking, but I'm not sure the responses on their end rings technical glitch to me based on what I've read.
It’s total bullshit. They tried to take a shot at me, but I’ve been gambling for over 20 years. I’m the wrong person to do that with. If I didn’t have my screenshots saved, and ready to litigate on my behalf, they would’ve totally fucked me in this spot.
Remember this experience I had recently ( starts somewhere last page)
Received this msg from customer service Wednesday:
We received this from the casino provider earlier today, but they have not "corrected the balances yet"
“Our Engineering department has identified that the situation resulted from a change made by a Heritage technician. The corresponding technical team is already aware of what occurred with the Casino issue and will be responsible for correcting the balances of the affected players.”
So now a couple if questions…..
1. Wouldn’t you guys agree that heritage is ultimately responsible for their customers’ balance since they host the...
They kept putting me off saying they were waiting to hear back from the '3rd party'I don't know for sure, but the part about the Heritage guy needing to deep to cause a fukk up like that may or may not be necessary.
Could be something he did that just messed with an update or something. Some loe level permission or something. I don't know.
Feels the explanation is sincere, but it is hard to see how the situation came about with a Heritage tech. I can see why you are asking the questions you are asking there.
Safe to say you’re not gonna be playing in their casino anymore, correct ?Remember this experience I had recently ( starts somewhere last page)
Received this msg from customer service Wednesday:
We received this from the casino provider earlier today, but they have not "corrected the balances yet"
“Our Engineering department has identified that the situation resulted from a change made by a Heritage technician. The corresponding technical team is already aware of what occurred with the Casino issue and will be responsible for correcting the balances of the affected players.”
So now a couple if questions…..
1. Wouldn’t you guys agree that heritage is ultimately responsible for their customers’ balance since they host the...
Getem. Come to betnow. No problem. They have never cared how much I won. Always pay me fast.I hit them with a MSU +2.5 -120 bomb, let’s see if it works out or they get the best of me.
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