Testing Notes & Verification Log

Note: Evidence IDs (e.g., EVID-BOL-DEP-240614) refer to files stored in the BMR Audit Archive.

Section 1: Deposit Tests

Log ID: 2024-06-14-BOL-DEP

• Tester: Ricardo M.
• Date: Jun 14, 2024
• Sportsbook: BetOnline
• Test Type: Deposit (Crypto)
• Method: Bitcoin (BTC) via iOS Safari
• Action: Initiated standard BTC deposit via generated address.
• Observation: PASS. Address generation was instant. Funds credited after 1 confirmation (approx. 14 minutes). No fees applied.
• Evidence ID: EVID-BOL-DEP-240614

Log ID: 2024-08-22-BUS-DEP-FAIL

• Tester: Melissa S.
• Date: Aug 22, 2024
• Sportsbook: BetUS
• Test Type: Deposit (Credit Card) — UNFAVORABLE RESULT
• Method: Visa (Chase Bank issuer)
• Action: Attempted $100 deposit using standard Visa debit.
• Observation: FAIL / DECLINED. Transaction flagged by issuing bank (International Purchase). BetUS cashier provided a generic “Transaction Failed” error.
• Tester Note: This is a common friction point. Players must call their bank to authorize international transactions or switch to crypto.
• Evidence ID: IMG-BUS-DEC-240822

Log ID: 2025-06-18-BM-DEP

• Tester: Patricia E.
• Date: Jun 18, 2025
• Sportsbook: BookMaker.eu
• Test Type: Deposit (P2P / Money Transfer)
• Method: Person-to-Person via Live Chat Setup
• Action: Contacted support to get receiver details for cash transfer.
• Observation: PASS. Agent provided details within 4 minutes. High fees noted ($12 fee on test deposit).
• Evidence ID: EVID-BM-P2P-250618

Section 2: Betting & Live Odds Tests

Log ID: 2024-09-01-BOL-LIVE

• Tester: Juan Carlos M.
• Date: Sep 1, 2024
• Sportsbook: BetOnline
• Test Type: Live Betting Stress Test
• Context: College Football (High Volatility)
• Action: Attempted multiple wagers during active drive.
• Observation: PASS. Odds refreshed every 3-5 seconds. “Line Changed” prompt appeared once; accepted updated odds. 4-second countdown timer noted on acceptance.
• Evidence ID: VID-BOL-LIVE-240901

Log ID: 2025-11-17-BOV-LIVE-LAG

• Tester: Ricardo M.
• Date: Nov 17, 2025
• Sportsbook: Bovada
• Test Type: Live Wagering — UNFAVORABLE RESULT
• Context: NBA Live (4th Quarter)
• Action: Attempted to bet “Point Winner” (Next Point).
• Observation: FAIL / LAG. The interface froze for approx. 6 seconds during the wager placement. By the time the slip processed, the point had been scored, and the bet was rejected as “Past Post.”
• Tester Note: Mobile interface showed significant latency during peak hours (Sunday night).
• Evidence ID: VID-BOV-FAIL-251117

Section 3: Withdrawal Tests

Log ID: 2024-06-28-BOL-WD

• Tester: Ricardo M.
• Date: Jun 28, 2024
• Sportsbook: BetOnline
• Test Type: Payout (Crypto)
• Method: Bitcoin (BTC)
• Action: Requested payout of balance ($450).
• Observation: PASS. Status changed to “Processing” within 1 hour. Funds received in wallet 45 minutes later. Total time: < 2 hours.
• Evidence ID: EVID-BOL-WD-240628

Log ID: 2025-04-06-BOV-WD-DELAY

• Tester: Melissa S.
• Date: Apr 6, 2025
• Sportsbook: Bovada
• Test Type: Payout (Bitcoin) — UNFAVORABLE RESULT
• Method: BTC Withdrawal
• Action: Requested payout of $1,200.
• Observation: DELAYED. Withdrawal sat in “Review” status for 36 hours. Support cited “Security Review.” Funds eventually released 48 hours after request.
• Tester Note: This exceeds the standard 24-hour window usually observed.
• Evidence ID: EVID-BOV-DELAY-250406

Section 4: Support & Dispute Verification

Log ID: 2025-12-14-BUS-SUP

• Tester: Juan Carlos M.
• Date: Dec 14, 2025
• Sportsbook: BetUS
• Method: Phone Support
• Number Dialed: 1-888-512-3887 (Account Management)
• Agent Name: “David Reynolds”
• Action: Inquired about rollover requirements for the 125% Sign-Up Bonus.
• Observation: PASS. Hold time was 2 minutes 15 seconds. Agent correctly identified that the 125% bonus is split (100% Sports / 25% Casino) and explained the different rollover requirements for each.
• Evidence ID: AUD-BUS-CALL-251214

Log ID: 2025-02-08-HER-CHAT

• Tester: Patricia E.
• Date: Feb 8, 2026
• Sportsbook: Heritage Sports
• Method: Live Chat
• Agent Name: “Elena Gomez”
• Action: Tested escalation path for a “graded incorrectly” prop bet.
• Observation: PASS. Agent resolved the query immediately. Transcript below.

Chat Transcript Evidence (Heritage Sports)

[System]: Connecting to agent… [System]: You are connected with Elena Gomez.

[Patricia E.]: Hi, I believe my prop bet Ticket #449201 was graded wrong. It was Over 5.5 Strikeouts, the pitcher finished with 6.

[Elena Gomez]: Hello Patricia. Please give me one moment to review the official box score.

[Patricia E.]: Okay.

[Elena Gomez]: Thank you for holding. I see the official ruling was corrected by MLB stats 5 minutes ago to include the final strikeout in the 6th inning.

[Elena Gomez]: I have re-graded ticket #449201 as a WIN. Your balance has been adjusted.

[Patricia E.]: That was fast. Thank you.

[Elena Gomez]: You’re welcome! Is there anything else?

[Status]: Chat Ended by Agent.

Log ID: 2026-01-22-BM-PHONE

• Tester: Ricardo M.
• Date: Jan 22, 2026
• Sportsbook: BookMaker.eu
• Method: Phone Support
• Number Dialed: 1-877-827-3978 (Wagering Line)
• Agent Name: “Marcus Thorne”
• Action: Attempted to place a wager over the phone to test limits.
• Observation: PASS. Agent was professional. Confirmed max limit on NFL sides is $50,000 for standard accounts (highest in industry). Wager read back clearly.
• Evidence ID: AUD-BM-CALL-260122

Log ID: 2025-09-10-BOL-CHAT-FAIL

• Tester: Patricia E.
• Date: Sep 10, 2025
• Sportsbook: BetOnline
• Method: Live Chat
• Agent Name: “Jessica L.”
• Test Type: UNFAVORABLE RESULT / POOR KNOWLEDGE
• Action: Asked about specific “Dead Heat” rules for a golf tournament matchup.
• Observation: FAIL. Agent was unable to explain the Dead Heat reduction rule without “escalating to a manager.” The chat session timed out while waiting for the manager.

Chat Transcript Evidence (BetOnline)

[Patricia E.]: Can you explain how my payout changes if my golfer ties for 5th place in the Top 5 market?

[Jessica L.]: One moment please.

[Jessica L.]: …

[Patricia E.]: Still there?

[Jessica L.]: Yes, checking on this.

[Jessica L.]: It depends on the rules. I will need to ask a supervisor. Please hold.

[System]: No activity for 10 minutes. Session disconnected.

Evidence Index (Reference)

The following file IDs correspond to data stored in our secure offline verification server.

Screenshots & Documents

• IMG-BUS-DEC-240822.png (BetUS Card Decline)
• EVID-BOL-DEP-240614.png (BetOnline BTC Success)
• EVID-BOL-WD-240628.png (BetOnline Payout Success)
• EVID-BOV-DELAY-250406.pdf (Bovada Delay Log)

Video Recordings

• VID-BOL-LIVE-240901.mp4 (Live Betting Success)
• VID-BOV-FAIL-251117.mp4 (Live Betting Lag/Fail)

Audio Recordings

• AUD-BUS-CALL-251214.mp3 (Agent David Reynolds)
• AUD-BM-CALL-260122.mp3 (Agent Marcus Thorne)

Corrections Policy

We strive for 100% accuracy in our verification logs. If you encounter a bonus term, restriction, or payout method on an operator site that contradicts our findings, please contact our audit team immediately.

Submit a correction: audit@bookmakersreview.com

Please include the URL, the specific discrepancy, and the date observed.