Requested Permanent Self Exclusion - but still allowed to bet - Betfair

[ducksm]

Requested permanent Self-Exclusion

2 years ago I requested permanent self-exclusion accompanied with a wish to receive no further emails from betfair. I was addicted to gambling.

I did the same with all my betting accounts.

Recently I stupidly relapsed and managed to effortlessly re-open my betfair account using the same details.

My addiction returned and I subsequently found my gambling out of control.

I am now seeking help for this and again having excluded myself from gambling sites and signed up to Gamstop.

I understand this entirely my fault but my question is whether Betfair should held responsible to allow me to continue betting?

I have contacted them using Resolve, they have admitted receiving my request to permanently exclude me –

In this e-mail, you had requested to close the account permanently, on receipt of your e-mail we replied requesting what type of closure you would like applied. As we offer different types of closures, standard closure, time-outs and self-exclusions.

I did not open the initial email as I no longer wished to have anything to do with a betting company.

Do I have a case for the return of my deposits ?

Any form of advice would be dearly appreciated

Many thanks

 

[BMR Genie]

Welcome to BMR, Ducksm.

After contacting and the confirmation email from Betfair, is there a conversation wherein they are willing to help you with your deposit?

 

[Tart]

Sounds like you are taking a shot and lost . Hoping that they pay you back after taking a free roll. Not the first time we see this. Good luck buddy. Your free roll lost.

 

[BMR Admin]

ducksm welcome to BMR. We hear these type of issues regularly. Care to explain a little more on how this happened? We may be able to assist you. Would like more information though as to details of this.

 

[ducksm]

There has been no reference from them regarding my deposits.

Thank you for your reply's.

With regard to what happened 2 years ago I requested my account to be closed permanently and not be able to bet on their site again.

I have a gambling addiction which I addressed but unfortunately recently relapsed.

I was able to log straight back into my betfair account and begin betting again. I acknowledge that i made the choice to bet but if I was unable to log in I would not have placed a bet. I have successfully managed to block myself from all other sites.

I did deposit a vast amount, however they did offer me large incentives to continue betting with them. Below is an email I received from them

"Be great to catch up, but if you can just let me know firstly how you’d like to be contacted (email, phone, text), and more importantly when available what type of rewards would you prefer (bonuses, hospitality events, personal gifts)."

Not great practice to offer this to someone who had asked for his account to be permanently closed

With regard to Betfairs reply's its been a case of "we are still investigating" or "We would strongly recommend you contact GamCare"

The last email I received was in May "We are currently in the process of reviewing your account again"

 

[Tart]

Nobody is perfect and with all the new gaming shops popping up everywhere it is no wonder they want your business back. You are easy prey for them. Hopefully you learn from the experience and block all wagering sites from your internet access. Best of luck.

 

[BMR Genie]

The last email I received was in May "We are currently in the process of reviewing your account again"

Did you try to contact them again asking for an update?

 

[ducksm]

Yes, Ive enquired repeatedly but they never respond. I've emailed them again today.

 

[BMR Genie]

Have you tried contacting appropriate dispute resolution body? http://www.betfair.com/aboutUs/Dispute.Resolution/#

 

[ducksm]

Thank you Sandy, I was unaware that there was such a body available

 

[BMR Genie]

Thank you Sandy, I was unaware that there was such a body available

You're welcome, Ducksm. Keep us posted.

 

[soccer star]

any update here was thinking of going to Betfair and open account

 

[TeamBankroll Alex]

any update here was thinking of going to Betfair and open account

I'm betting Betfair ..... never had a problem with cashouts, limits or any other issues