Bet365 blocked account and refusing to make payout!

[BMR_Brad]

Even IBAS has no power settled this case. This is email from IBAS:



Dear Mr Leis,

I am emailing with regard to your IBAS submission received on the 24[SUP]th[/SUP] April 2019.

Bet365 have explained that your account will remain frozen while an investigation is taking place.

I am unable to divulge the nature of the investigation due to regulatory requirements, and can only inform you that they can take a very long time. It is possible that your account could be suspended for up to 2 years.

There is nothing that IBAS can do about this, we cannot force them to pay you whilst the investigation is ongoing. In the meantime, you are welcome to pursue alternative means of accessing the funds in your account, such as taking legal action against Bet365.

They have said they will contact you once the investigation is over, so there is little point in asking IBAS for updates, as you will find out more quickly than we will. You are much better off asking them directly.

I apologise for this bad news, but stress again that our hands are tied in this matter and there is nothing we can do to speed up the process.

Kind regards,

James Ironside
Case Manager
IBAS

When suspicious betting patterns or match fixing is reported, the legislation says the bookmaker is not allowed to tell you anything more than an investigation is under way. They are not supposed to divulge anything that could either help a match fixer learn how to do it better, or smear a player or team involved in the match.

If IBAS are saying this will take a long time. That means that ESSA or a sporting body have accepted that the evidence available warrants an investigation.

In my experience, if these do not end up being settled within a month or so, then they drag on at least 12 months.

12-15 months is the time frame most seem to be resolved in. But a few I know of have gone for 2 years.

Not many do not get resolved in the end.


In most cases, everyone gets paid in the end.

 

[BMR_Brad]

There really is not anything you can do apart from taking civil legal action as IBAS say.

The best thing you can do is simply to email Bet365 monthly and ask if the investigation is complete yet. To make sure you are not forgotten.


This is a terrible system to address these matters. But it is put in place by the UK Gambling Commission. There is no good reason for Bet365 to want this to happen to players. It's against their interests too.

 

[lels4587]

When suspicious betting patterns or match fixing is reported, the legislation says the bookmaker is not allowed to tell you anything more than an investigation is under way. They are not supposed to divulge anything that could either help a match fixer learn how to do it better, or smear a player or team involved in the match.

If IBAS are saying this will take a long time. That means that ESSA or a sporting body have accepted that the evidence available warrants an investigation.

In my experience, if these do not end up being settled within a month or so, then they drag on at least 12 months.

12-15 months is the time frame most seem to be resolved in. But a few I know of have gone for 2 years.

Not many do not get resolved in the end.


In most cases, everyone gets paid in the end.

Thank you very much! But i still have a lot of questions to ask! I placed bets to a team that was at first place, do they really think it was some kind of the fixed games?? Can they be in the top of the table if they are match fixers? Isn't it the easiest way to keep my money? If they are not sure about the winning, then why they don't return my own deposit of 2100 eur? And where i can see the updates about this case, maybe it wasn't even opened?

 

[BMR_Brad]

Thank you very much! But i still have a lot of questions to ask! I placed bets to a team that was at first place, do they really think it was some kind of the fixed games?? Can they be in the top of the table if they are match fixers? Isn't it the easiest way to keep my money? If they are not sure about the winning, then why they don't return my own deposit of 2100 eur? And where i can see the updates about this case, maybe it wasn't even opened?

They are not allowed to just cancel the bet until authorized, usually by ESSA.

I don't mean to sound like I am defending the system, but it really works in this way and it's unlikely Bet365 even have a problem with your personal bets in particular.

As far as the top team being involved, you can approach ESSA (eu-ssa.org) and try asking them if there is really an investigation of betting on the match going on. They may not officially confirm it if one is happening, but they will normally tell you if there definitely is not an investigation or report on that match,

From all you say, I honestly think you are stuck waiting for now. This does happen to a LOT of people. We have seen the process play out many many times. If you are not part of a match fixing ring, you can be almost 100% sure you will see that money again at least.

 

[lels4587]

They are not allowed to just cancel the bet until authorized, usually by ESSA.

I don't mean to sound like I am defending the system, but it really works in this way and it's unlikely Bet365 even have a problem with your personal bets in particular.

As far as the top team being involved, you can approach ESSA (eu-ssa.org) and try asking them if there is really an investigation of betting on the match going on. They may not officially confirm it if one is happening, but they will normally tell you if there definitely is not an investigation or report on that match,

From all you say, I honestly think you are stuck waiting for now. This does happen to a LOT of people. We have seen the process play out many many times. If you are not part of a match fixing ring, you can be almost 100% sure you will see that money again at least.

Thank you very much!
Now i finally understand what is going on! Bet365 should also realise what they are keeping my money and they could explain me everything long time ago.
Thanks once again!

 

[BMR_Brad]

I'm sure they wish they were allowed to say more too.

It must be thankless having to answer so many people and say 'nothing' all the time.



I do think bookmakers should be forced to hand over all funds involved to an independent body when this happens though. So it disadvantages the bookmaker as much as the players. I think we would see a lot less long investigations if that was the case.

 

[Augusto]

I made a withdrawal on 09/13/2020, at 11:21:26, at BET365 and never received, Amount of 75 reais, Withdrawal Bank Transfer, Reference: W224890127WT. The company claims that I typed the wrong number in the branch number and blamed me for the inconvenience. Money never came back to my bank, nor did it ever enter my bank account. I stay 8hrs in the chat and I can't get service

 

[bettor]

I saw you raised your complaint about two years ago. Did you finally get your money back from Bet365? I am in a similar situation with Bet365 for several months now with no timeframe for account review.

 

[BMR Genie]

I saw you raised your complaint about two years ago. Did you finally get your money back from Bet365? I am in a similar situation with Bet365 for several months now with no timeframe for account review.

Welcome to BMR forum, Bettor.

Please fill out the BMR complaint form and we will try to assist you with this concern - https://www.bookmakersreview.com/sportsbook-complaint/

 

[jpires]

lels4587 did you solved your issue? I'm facing the same now
If yes please tell me the best way to solve this problem

 

[jpires]

Bet365 acting under their terms and conditions that allow them to make investigation with no time frame! And nobody can help, because they don't brake the rules witch i accepted opened account. Should such bookie be in one row with Pinnacle and William Hill? OF COURSE NO!!

Did you solved your issue?

 

[panda28]

Anybody else faced this issue and had any positive results? Any updates would be good to hear