Search results

I've lived in Ontario basically my whole life, been with Pinnacle for almost six consecutive years. They ask for source of funds, and don't even provide a way to submit the documents. They need a new service team, this is ridiculous

Here - UPDATE! Alright so they came back to me, giving me the ability to withdraw all of my money. Great. Now, if I want my account back to full functionality, I have to send in 3 months of bank statements, showing transactions, and they asked if I can send investments info. Also, they are...

Everyone and their mother, raves about Pinnacle. Best bookie in the business. I don't really know what's going on.. I'm not even pulling that much I'm averaging 200 grand per month of betting transactions and profiting maybe 8-10 grand per month. They let you pull out six figures minus a...

It's just frustrating. They block my account, ask for a document, don't say which document. Then, when I try to send anything, it doesn't allow me to. I don't mind submitting documents, but when you don't tell me which one, and don't allow me to send it, it's quite annoying. Anyways...lets wait

UPDATE - Bad news guys. So I had a chat with a live agent, mentioned that I was unemployed, and they proceeded to block the betting functionality, and the deposit. Then they explained via email, asking me how I'm funding my account. I explained to them, then they blocked the withdrawals. Now...

Yeah man as far as I'm concerned it's Pinnacle, Betfair, maybe a few others like Caesars. Apparently Pinnacle and Betfair are the only ones in the business who don't limit. I really want to know who the go to lawyer is when it comes to these companies holding your money. I wonder who helped that...

UPDATE - The issue has now been resolved. Thanks everyone for their support, I am forever at your service. Cheers

Update - Customer support emailed me back, unaware of the upload tool still not changed to accept the credit card statement. I then went on a live chat, they managed to open up another upload option on my account, but it's the same one they use for driver license and residence verification. Now...

I spoke to them about that, they told me that the ONLY way to provide the documents is by their upload tool, which they sent me several times. I asked if I can just email them, or if there's another way, they told me no, only by the upload tool. So yeah I don't know what to do, the upload tool...

Hahaha yeah, I feel you. I've been with them for 5 years maybe more. I added one random credit card a month ago, now I'm unable to verify it because of an error in their upload tool, which apparently is only happening from my end, and I'm unable to withdraw any of my money. The fact that you're...

Hello Genie, Thank you and I have submitted the complaint form.

Thank you sportsbettor5, I read your post last night, I'm glad they paid you out.

Hey guys , hoping you can shed some light on this. Currently I have around 10,000 CAD in my Pinnacle balance. They blocked the withdrawals on my account, because I have to verify a credit card I used to deposit a month ago. Initially, they had asked for a picture of the credit card. It went...

All good, payment came in. Thank you guys.

I did Interac E transfer. They just got back to me, they told me they reversed the withdrawal and asked me to re-submit the withdrawal. I'll keep this up to date. Thanks

Hey guys, hope you can shed some light on this. I've been using Pinnacle for maybe over 4 years now, had no issues withdrawing thousands of dollars. This previous Friday at midnight, I withdrew only $100 CAD, and it has still not yet gotten to my bank account. I have spoken to...