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I have a different but similar problem. My account isn't blocked, and I can continue betting. However, my preferred withdrawal methods have been blocked. This happened at the end of February. I also resent my ID and a short video message. May I know what sports you bet on and the amounts?

I filed a complaint on the website. Does anyone know how to get through to the bookmaker and protect myself? What can I do?

Is this the only way to prove my innocence? Why isn't video verification enough? Why do I even have to prove anything? I've been making the same bets for over a year. I've deposited and withdrawn to the same wallet. I haven't broken a single rule. I've provided all the documents. And yet...

I offered them any other verification method. I initially used crypto with the intention of receiving my winnings directly into a crypto wallet. According to their rules. It's unfair on their part. Moreover, I counted more than 70 withdrawals and deposits using a single method.

A little over 14k. In Ontario.

I have a big problem with withdrawing money from bookmaker.eu. At the beginning of the month my payout was rejected. They asked me for a standard KYC verification. First, I sent them my ID. Then a short video about my account. Let me clarify that my account is more than a year and a half old...