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Not that this will interest many as I think this was only for those with EUR accounts, but they have resolved this. I was dreading they wouldn't or it would take months and months.

I've been getting a new Bookmaker.eu bug lately. It seems like it's the old auto log out bug back in new form. I try to place a bet, then a get an error message saying it exceeds my balance. I then look closer and see that my balance isn't showing in the top right corner and it looks like I have...

One month later and they still haven't bothered to resolve this.

oh yeah, this did get sorted after a manager had a look. Regrading bets correctly without too much hassle when something has been originally graded wrong. Not doing any shady tactics.

No issues for me today, Mike. Are you getting any error messages? Or just blank screen? Spinning circle?

Ok, thanks for checking. Site is working for me as well now. It's weird, I had this all day for 5 hrs until now when site is running as normal again. Tried four different devices. Told them, but they couldn't find anything. They say its my internet connection that's the problem so I will check...

Anyone else having this? Site is incredibly slow today for me. Occasionally getting an error message that says "Oops" We're having an internal systems issue"

"I am not going to name and shame just yet, because this book has been fair to me in the past, but was just wondering if anyone has had similar experience with books." But fair enough, I can see that from others point of view it might be seen as a pointless thread without naming the book, but I...

I am not going to name and shame just yet, because this book has been fair to me in the past, but was just wondering if anyone has had similar experience with books. I asked a book some time ago if they had any bonuses on offer. I was told by them that "yes we have this bonus and for that it's...

CS in this industry must be some of the worst out of all industries. I was having plans of moving to Malta once so I was in a Malta related facebook group. In that group there was someone from a betting company (so many betting companies are based there) recruiting people and it was just "Come...

Well done. They should not getting away with stealing money. And as you say, important to have a precedence in case you bet bigger at a later time.

"Thank you for sharing your valuable feedback with us; we’re sorry for the inconvenience caused. We’re known for creating an exceptional customer service experience, and we regret to have missed the mark. We’ll never let this happen again. " Written by one of their agents when replying to an...

Maybe just a bug on EUR accounts then. (If no-one else is getting it.) Last time there was a EUR accounts only bug it took them nearly a year to fix, which to be fair is still quicker than they solve some other bugs but still not exactly stellar service.

Earlier this week I have started to have this annoying bug where I can't place the max bet with Bookmaker, see attachment. So instead of just two clicks when I want to place a max bet, I have to type the numbers in manually, in this case change from 3360 to 3359 or something. It's only for...

Yeah, could have been worse :)

Mystery solved. Heard back from Dave today. "soccer is managed by our euro team. the boss of that team cut your limits to 10K" (btw their customer service team really is useless. I was told by three-four different agents that there were no restrictions on my account)

Not heard back from Dave yet. This is how things are going with customer service: (I have sent them screenshots and videos showing this issue. I have said if I'm not limited this issue/bug whatever it is should be looked into). "Thank you for contacting us today. This is Alex from VIP Services...

I've dm'ed him again. Hopefully I'll get an answer to what's going on. Yeah, tried different browsers and devices. Same on all.

The plot thickens. I was told (by CS, not Dave) that there are no restrictions on my account. So either they are telling lies or there is something very strange going on where I have very different limits on others on this World Cup.

Thanks for confirming. That's what I had as well on Mon, Tues, Wed but then I had a good day and a half and now I'm on 10k.