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Hi lead08, There is not much BMR can do to intervene for you when the sportsbook is asking for KYC information. They see this as a security issue and honestly everything you have described in this thread so far is within normal industry standards for second level KYC, so we do not even have...

Hi Cactus, I have your submission from Sunday and have responded now. Sorry to have not been quicker. BMR Dispute Resolution Service

Have you submitted a BMR complaint form about this one Frank?

Marathonbet have been unusually slow responding to BMR enquiries as well. If you have submitted a dispute we are following all active ones up. BMR Dispute Resolution Service

@oligibbons I will follow them up for you again now and update as soon as I have any more information. BMR Dispute Resolution Service

It does have all the hallmarks of a free roll. I will update you when I have any more information. BMR Dispute Resolution Service

I have reached out to Busr for you Underrated. And will update your thread when we have an answer from them. BMR Dispute Resolution Service

There is not much anyone can do to hurry them up with KYC Joekaren26. 16 days is within industry standard and also way less than the 60 days UKGC says they have for investigations. If gambling is creating this much distress for you I suggest you quit. BMR Dispute Resolution Service

"‎I am in the same situation, and fill out the form can help me please ... I need the money is more than 5000€ and it is desperate‎" We have received your complaint form and will ask Marathonbet about your account too. BMR Dispute Resolution Service

The representative from Skybook has worked with us for a long time and he does admit fault and change things when needed. They claim it was a staff input error that was not available for very long and only a handful of bets were made in that time. Which were all voided. I do not think...

Hi Malikbello751. I will check this for you and a dispute agent should contact you by email today. BMR Dispute Resolution Service