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Was there an answer to this? I appreciate you asking either way!

@BMR Genie do I need to send another followup email to the regular complaint email, to Lou, keep posting here and waiting? Just trying to see what I should be doing as I wait for a response from BMR on what the next steps are. Thank you!

Still waiting for a followup from BMR after the newest update.

@BMR Genie When you get a chance can you find out if my case is still being worked on or what the next steps might be? I would hope that BMR if able to talk to Bovada management could mediate this situation or at the very least get some more information about what they are accusing me of? They...

? Caught me....doing what? Did you read what I wrote or what they wrote? They "caught" me using a VPN on my work computer. This was and has always been fully disclosed in every post I have made and to BMR in my complaints. It also was supposedly resolved with Bovada before they sent my...

I did. I was also sent a warning message about it. I spoke with Bovada, clarified that it would be fine as long as I used a different device without my work vpn. I then had a successful withdrawal. A later, larger withdrawal, after all the VPN nonsense is what caused the account to go into...

Pasting this my own personal thread: Update: I was recently contacted by Lou here at BMR to start working on my case. He said he would be in contact with Bovada about my situation. Yesterday evening I received this email from Bovada after 5 months of "investigation" and silence: Hello...

Update: I was recently contacted by Lou here at BMR to start working on my case. He said he would be in contact with Bovada about my situation. Yesterday evening I received this email from Bovada after 5 months of "investigation" and silence: Hello, Upon investigation, it has been...

@BMR Genie can we get some clarification on what is going on right now? I know there was a backlog of disputes because Matt is no longer in that role. Is that backlog being worked through? Are you guys still looking to replace Matt and until then things are on hold? I know I sent an email about...

it will be 6 months soon. Kind of crazy. "Investigations" don't take this long. During this time BMR has had someone start to work on my case and then quit or change jobs and no one else seems to have taken over yet or followed up with me.

I still have not heard anything new from Bovada or BMR.

Update: Nothing to really update. Emailed BMR but no response yet. Bovada still giving me the silent "we are still investigating" treatment.

I have also not heard back from BMR after emailing them a week ago after being informed Matt is no longer working the cases.

I have sent a follow up email as you requested. Thank you for the information

I am humbly asking for BMR or Matt to update many of us who are waiting for an answer. I feel like I am being stonewalled everywhere I go now.

I have not heard from Bovada in 5 months, and Matt (BMR dispute analyst) in over a week.

I used the VPN the whole time and the first 7 withdrawals were fine. The 8th they processed and said "please dont use a vpn". I said ok. I didnt use a VPN anymore. 9th withdrawal which was the largest, account under investigation now for 5 months

VPNs are a perfectly legitimate tool for a lot of reasons, one of which I need for my non-sports betting work. I understand why a book would disallow them and I made arrangements to be able to use Bovada without using my work PC to satisfy them. The VPN really shouldn't even be relevant unless...

Genuinely happy they paid you out, but while it may be good for you it hasnt been for a lot of us. I know people who are currently being paid out as well as people in "investigation" limbo. The fact that you don't know which you will end up in, is quite concerning and definitely not what anyone...

Yeah my interactions with Matt have always been positive but it does seem like he is very busy. I definitely dont want to dogpile on him but he hasnt responded to my recent emails or posts on here either. Maybe he has no news for me so responding with "no news" is low on the totem pole for his...