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Update: Situation was Resolved with the help of Dave Mason @DaveMasonBOL and Mark in security. I don't feel like it is necessary to elaborate in great detail, but a second security review did reveal a login from a device that clearly did not belong to me. The alleged 3:37 AM login which I...

That’s not the case at all. Don’t really feel the need to add much more at this moment. Thanks for stopping by though, I will keep you updated.

Did not see him express that sentiment publicly, but that's too bad if that's the case. Everyone is entitled to their own opinion. None of you know me and I don't know any of you. It's the internet after all. I can't change anyone's opinion about this right now, I am relying on more information...

Dave Mason let me know today that they are still waiting on the hand by hand casino records and will not have them until tomorrow at the earliest. Did not confirm or deny the alleged log-in, as to this point I still maintain that is not possible. So basically, waiting on: 1. Casino Hand by Hand...

Thanks for reaching out Frank. BOL seems to have a pretty good reputation in getting these matters fixed, so I will continue to trust the process. Sounds like a little different issue, but nonetheless I'm happy to hear it was resolved.

Fair points, We will find out soon enough.

Hello, addressing the earlier messages. There are a couple things that I’m considering based on my interactions with customer service up to this point. So far I have only communicated directly with Front End members of customer service. Here they are in order: 1. Initial chat: agent wrongly...

Feeling slightly better. I cannot emphasize this enough, Dave Mason (@DaveMasonBOL) has been very helpful throughout. We exchanged several messages on twitter in the past hour that give me hope. Up until this point, the front end customer service agents have been shockingly confident that there...

Just want to have more eyes on this and see if anyone has any ideas or thoughts. Not trying to cause trouble.

I can only speak from my own experience which I have outlined above. I'm not trying to bash the site, I am hoping this is a misunderstanding and can be resolved. Worrisome, nonetheless.

Opposed to Iphone XR and Cellular Data Service I guess? Does your IP change whether you browse using Wifi vs. Cellular? or is it linked to device

They claimed my Device was Iphone XR, with Internet ATT Wifi if that makes sense

Was told the login occurred using my ATT wifi. I am only able to retrieve hourly device usage within 24 hours, but will see if they can provide more detailed logs.

Just received a phone call from a gentleman I spoke to yesterday and he alleged to 2:37 AM login 11/5/2021 on my BetOnline account from my phone, directly followed by $9,600 dollars of casino losses. Again, I told him this was impossible, as I was asleep with my phone off during these hours. I...

RudyRuder, thanks for reaching out. I never knew about their issues. I have always had good experiences up until yesterday. They were always rated A or better on SBR and now A+ on BMR. Only after deep digging I found out about cases similar to my own and that in 2017 they had a dealing cheating...

Thanks for weighing in Oddsmaker. Would you be willing to elaborate more on why you think that? Additionally, what are their motives for just draining my balance? I've learned a lot in the last 18 or so hours, saw that at least at one point, BOL agents had access to any member's pw. Also saw...

Thanks for your help, Brad.

I just do not know what to do if it becomes my word versus theirs. I have been a loyal customer to them for 5+ years and have never had issues like this.

Feel free to delete if it isn't appropriate to be posting this info in a thread, but I just received this email. I don't even know what to say or do if they are not going to play by the rules. It just isn't true. I don't know how to prove to them it was not me. Like I said, I have lost before...