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Hi all. The value at the exact time when they sent the funds was C$45.3k - much less than C$50k. They are having their payout team look into this and will get back to me. I can confirm that pinnacle has paid me out my entire remaining balance via bitcoin so that’s good news!

Hi all - I received the litecoin today but got the equivalent (measured at the time of processing) of only 45,500 CAD. I’ve followed up with pinnacle about why such a large discrepancy to 50,000 CAD. Will let you know what happens here. I have not heard anything on the bitcoin withdrawals of...

As an update, today I asked for updated timing on the bitcoin withdrawals requested for significant amount (six figures). These were submitted the last couple of days. I asked for an update on when they might be processed and they say it’s subject to a random review/audit at the relevant...

Hi all. A representative from this website’s complaint department kindly contacted me and said a couple hours ago he would reach out to his pinnacle contact. About 30 mins ago I heard from pinnacle saying that the litecoin will be sent tomorrow. I’ll let you know when I receive it. I also have...

Thanks for this. I did file a complaint and kept it brief and forwarded them the correspondence with Pinnacle as was requested. hopefully they get this straightened out and there are no issues. I hesitated to file a complaint and make this forum post however their complete refusal to...

I also have a very large remaining balance and getting super nertvous about them paying out now. I’ve made withdrawal requests that are processing and haven’t been processed for over a day which is fine but they typically process it within a few hours. I feel they’re holding this back for some...

Hey. Thanks for this. They’re claiming they processed it and sent the funds (so after step 5 above) but it clearly wasn’t sent to the litecoin address. It’s easy to check the blockchain. So clearly it’s an issue with their processor. But they’re being really sketchy about acknowledging it and...

It’s been two days now and the only update pinnacle will give me is that they are reviewing the matter. No acknowledgement. Nothing. basically yesterday morning they processed on their end a $50,000 litecoin withdrawal and deducted it from my pinnacle account. Trouble is they never actually...